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mbrown817395

Check in policy is horrible

1.0 of 5 bubblesReviewed 16 Aug 2022
I highly recommend you expect when booking online that you have funds in your account to cover double the stay, they took out 400.00 for “authorization” of card and then asked to swipe card again once checking in and deducted 400.00 again. I was told the fist 400.00 was be back in my account and here I am 5 days later and still not been put in my account. Paying double hindered my weeekend with my family because I wasn’t expecting to shell out 800.00 for hotel room. Never again will I stay there.
Date of stay: August 2022
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites By Radisson Boone Nc, responded to this review
Responded 17 Aug 2022
I apologize for the difficulties you have encountered regarding your credit card. I have double checked our records, and they only show one charge posted to your card. The other entry was an authorization, as opposed to a charge. All hotels receive an authorization for each guest. Each bank has their own policies, and controls when they drop an authorization from an account. Most do so within a few days of receiving the charge.
If the authorization is still showing on your account, I would suggest contacting the bank. If they show any different charges than the one we have posted, please have them call me.
Again, I apologize and hope this is cleared up soon.
Sam King GM 828-264-4100
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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    37 - 42 of 971 reviews
    Reviewed 29 July 2022

    We stayed 2 nights while biking the greenway trail near Boone. To get our luggage into the hotel, I had to air up tires on their luggage cart. Room was OK, all was clean and available. Breakfast offered minimal selection. TV channel guide makes no sense until you scan the URL provided. Even then, several listed channels don’t exist. We ended up streaming YouTube via my laptop. Service from staff was OK. The mature gentlemen working nights was the best! Everyone else seemed bothered if you asked for something. Packed up to leave and once again had to pump up cart tires, 2 of which were completely flat (Don’t buy cheap Chinese Crap for commercial use). Overall I was not impressed and I will likely choose a different hotel when returning to Boone. Definitely been in better CI&S’s but not in quite a while. The brand has diminished since they came on the market.

    Date of stay: July 2022
    Trip type: Travelled as a couple
    Thank 84wing
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Country Inn & Suites By Radisson Boone Nc, responded to this reviewResponded 29 July 2022

    Thank you for staying with us, and for taking the time to post your comments. I really appreciate the input, and apologize for not providing these services you expect and deserve. I will take your breakfast comments into consideration, and we'll check out our TV channels as all those listed should exist. There are about 135 in total. I will also check out the tire situation on the luggage cards.
    Thanks again for all of the feedback.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 July 2022

    Great place to stay. Comfortable and nice view.fresh towel’s and rags daily. Breakfast was a little skimpy. Good hot coffee. Very convenient to all attractions. Very close to all restaurants. We will return.

    Date of stay: July 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank whitley2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    hiren viroja, Sales at Country Inn & Suites By Radisson Boone Nc, responded to this reviewResponded 22 July 2022

    It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 June 2022 via mobile

    We came here to visit Tweetsie with our grandkids. Overall this place is not bad but is in need of “spiffing up”. Things are just looking tired and in need of at least a bit of fresh paint and a thorough cleaning. Nothing bad, just not great. Staff is pretty invisible it seems. No one really manning the desk or watching the breakfast area. Rooms and linens don’t seem as clean as fresh as they should be.

    Date of stay: June 2022
    Trip type: Travelled with family
    Thank George S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    General Manager, General Manager at Country Inn & Suites By Radisson Boone Nc, responded to this reviewResponded 3 June 2022

    Thank you for staying with us and posting your comments. I greatly appreciate the feedback.
    Please accept my apology that we did not provide you with the service and product that you expect and deserve. We do currently have several projects underway to freshen many areas of the hotel that include carpets, painting, etc.
    Again, thank you for the comments.
    Sam King- GM

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 May 2022

    This hotel was clean and nice. The free breakfast offered a wide range of choices and it was wonderful to sit outside on the patio and enjoy our meal with views of the mountains. The staff was kind and since I'm in a wheelchair, having a shower with wheelchair access was appreciated more than words can say. We will definitely be returning when we come to Boone again.

    Date of stay: May 2022
      • Value
      • Cleanliness
      • Service
    Thank LovesBoone
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Sam King, General Manager at Country Inn & Suites By Radisson Boone Nc, responded to this reviewResponded 6 May 2022

    It was our pleasure to serve you. Thank you very much for staying with us and sharing your comments. We are glad you had a good visit.
    Sam- GM

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 April 2022

    The hotel was clean. The breakfast delicious. The staff was very helpful and friendly with the exception of the gentleman who checked us in, who seemed very abrupt and annoyed. This was the only not-so-great experience, everything else was lovely!

    Date of stay: April 2022
    Thank Kmcastle403
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Sam King, General Manager at Country Inn & Suites By Radisson Boone Nc, responded to this reviewResponded 1 May 2022

    I am glad you had a mostly pleasant stay. And thanks for sending your comments. I will review this with the desk agent as we certainly want our guests to feel welcomed. And thanks for your business.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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