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- Free Wifi
- Free parking
- Fitness centre
We stayed 2 nights while biking the greenway trail near Boone. To get our luggage into the hotel, I had to air up tires on their luggage cart. Room was OK, all was clean and available. Breakfast offered minimal selection. TV channel guide makes no sense until you scan the URL provided. Even then, several listed channels don’t exist. We ended up streaming YouTube via my laptop. Service from staff was OK. The mature gentlemen working nights was the best! Everyone else seemed bothered if you asked for something. Packed up to leave and once again had to pump up cart tires, 2 of which were completely flat (Don’t buy cheap Chinese Crap for commercial use). Overall I was not impressed and I will likely choose a different hotel when returning to Boone. Definitely been in better CI&S’s but not in quite a while. The brand has diminished since they came on the market.
Thank you for staying with us, and for taking the time to post your comments. I really appreciate the input, and apologize for not providing these services you expect and deserve. I will take your breakfast comments into consideration, and we'll check out our TV channels as all those listed should exist. There are about 135 in total. I will also check out the tire situation on the luggage cards.
Thanks again for all of the feedback.
Great place to stay. Comfortable and nice view.fresh towel’s and rags daily. Breakfast was a little skimpy. Good hot coffee. Very convenient to all attractions. Very close to all restaurants. We will return.
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
We came here to visit Tweetsie with our grandkids. Overall this place is not bad but is in need of “spiffing up”. Things are just looking tired and in need of at least a bit of fresh paint and a thorough cleaning. Nothing bad, just not great. Staff is pretty invisible it seems. No one really manning the desk or watching the breakfast area. Rooms and linens don’t seem as clean as fresh as they should be.
Thank you for staying with us and posting your comments. I greatly appreciate the feedback.
Please accept my apology that we did not provide you with the service and product that you expect and deserve. We do currently have several projects underway to freshen many areas of the hotel that include carpets, painting, etc.
Again, thank you for the comments.
Sam King- GM
This hotel was clean and nice. The free breakfast offered a wide range of choices and it was wonderful to sit outside on the patio and enjoy our meal with views of the mountains. The staff was kind and since I'm in a wheelchair, having a shower with wheelchair access was appreciated more than words can say. We will definitely be returning when we come to Boone again.
It was our pleasure to serve you. Thank you very much for staying with us and sharing your comments. We are glad you had a good visit.
The hotel was clean. The breakfast delicious. The staff was very helpful and friendly with the exception of the gentleman who checked us in, who seemed very abrupt and annoyed. This was the only not-so-great experience, everything else was lovely!
I am glad you had a mostly pleasant stay. And thanks for sending your comments. I will review this with the desk agent as we certainly want our guests to feel welcomed. And thanks for your business.