I understand that everyone is struggling with having enough people to keep up these days, but the quality of breakfast was sad. The biscuits, bagels and English muffins were stale. Some kind of eggs other than hard boiled would have been welcomed. The coffee was cold, empty or watery. I don't expect a gourmet breakfast for free, but these are easy fixes.
My room was clean at check in, but due to no housekeeping during the week and trash not getting emptied in the rooms, there were a number of fruit flies in my room.
The front desk staff was not friendly or hard to find when needed- I got back at 7:00 one night and my key wouldn’t work (again) and it took 15 minutes to find someone. I stayed here 4 years ago and it has really gone down hill since then. I was disappointed.

the night auditor Princess was friendly and amazing. She assisted me with my room because it had a minor issue and I didnt wanted a room that young lady left her front desk and cleaned the room to my likings.

John Grant, the front desk clerk was exceptional -- he helped make our stay there very enjoyable. Our room was clean and very nice. The housekeepers let us exchange towels as needed, and they were all very pleasant. The hotel's general manager, Sam King, seems to be really on top of things there and keeps everything running smoothly. In fact, there was a slight issue with our billing, and he straightened this out before I had a chance to contact him -- and then he contacted me. I would definitely recommend this hotel to stay at in Boone. It is conveniently located in town. It was nice they offered a hot breakfast, however, the addition of instant grits and cheese omelets (can be bought frozen, pre-made) would have been a very welcomed addition. I must give additional accolades to the front desk clerk, John Grant. He really made our stay there great and is a tremendous asset to this hotel. We were there for three nights, June 30 - July 3, 2022, and when in Boone again, we will definitely stay here.