Personnel were helpful and friendly. Room was clean, even the AC filter was clean as a whistle. Nice room, fair price for leaf season. You are only a half mile from the road to the Parkway, or go the main road to Cherokee and the GSM park. Breakfast was adequate. Very satisfied.More
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The room was very nice (we had the suite) and the front desk lady Kimberly was very nice and the perfect person for that job. If I could give it 10 stars I would. We were transitioning to a new home and visiting friends in Highlands NC along the way. This made for a perfect location for us. Close enough to Highlands and also to where we had our belongings stored in the Asheville metro area. Thank you from a couple who does not travel much or frequent Hotels often. This was the "Icing On the Cake" for us!!
Dear Jennifer,
Thank you for taking the time to share your experience with us regarding your recent stay at our hotel.
Our team here at Comfort Inn & Suites is committed to providing high-quality guest service and were thrilled to hear that we made a good impression on you.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
Amanda Vasquez
Comfort Inn & Suites
8288628900
Very nice.staff was very friendly. Bathroom smelled like bleach which was great. I'm very glad we chose this hotel. Plenty of parking. Prices were very fair and about 20.00 cheaper than the other places nearby
Dear Derek,
Thank you for taking a moment to share your experience at Comfort Inn & Suites. We're proud to deliver great value to our guests. We're delighted that you stayed with us and found us to be well priced. We hope you'll visit again soon.
Sincerely,
Amanda Vasquez
Comfort Inn & Suites
The check-in process was easy. The woman at the front desk (Kimberly I think) when we checked in was super friendly and helpful. The rooms are spacious and comfortable enough. The woman when we checked out was also super friendly (Bilkis). My issue is with the cleanliness or lack there of. Housekeeping really needs to step it up. Room one: The bathroom clearly wasn’t cleaned. Mildew / mold all over shower. A little bleach and minimal elbow grease could solve this issue… it’s clearly not being cleaned. Shower walls and glass doors also have soap residue from previous guests. Floors filthy and sticky. Counters haven’t been wiped. Very loud, clattering AC unit. We mentioned issue to front desk (Kimberly) and she offered to move us. We quickly inspected the new room and moved. The hotel was sold out and it was really our only option. Room 2: cleaner than room 1. But noticed in the morning that these shower doors and walls also haven’t been cleaned and we found hair in the sheets. 100% not our hair. Totally grossed out and we will not be returning to this hotel. We simply wanted a clean and quiet place to stay. The lack of cleanliness is really unacceptable.
Dear Ryanwolfe29
Sorry to hear about your stay at our location. I'm happy to hear that Kim and Bilkis were able to assist you during your stay. I've made not of the issues you had in your rooms and i have met with the executive housekeeper and maintenance to address the issues you had. I hope you can give us another chance when you are in the area. Thanks again for your feedback.
I was there to pick up my daughter from The Outdoor Academy. Kimberly was so friendly and was able to answer some of my questions about Somme of the flowers in the front of the hotel. She greeted me each time we left or returned to the hotel. She gave us a great map to f the local waterfalls. We will definitely be back!
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team made your stay pleasant. If you're traveling to our area again soon, don't hesitate to call us.
Average comfort inn in a small town, in need of upgrade, charging grossly inflated prices - $261 for a room with two queen beds, single occupancy.
Check-in was very slow, and the front desk staff didn't wear masks, even though there was a clear sign at the entrance that masks were required.
Paper thin walls - you can hear all conversations in the rooms next to you.
The room was spacious and clean. Amenities included refrigerator and microwave. There was a Keurig coffee maker, full of old water (yuck!), Comfortable bed and pillows.
The bathtub drain was almost completely clogged, and water accumulated immediately. One wonders how housekeeping didn't notice, assuming they cleaned the tub. Good water pressure in the shower. A few other items in the bathroom showed neglect: broken hook on the bathroom door, grout around bathtub detaching, etc.
Average wifi.
Good parking.
Breakfast was minimalistic to say the least: not much other than packaged pastries and muffins, and overripe bananas; no milk, yogurt, etc.
Overall a very poor value for the price paid.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
