Staff needs to be severely retrained, including the manager. Gave out false information and messed up my payment.

Long story short, I booked online about 10 days before my stay. I used a virtual gift card that indeed belonged to me.

When I got to the Hyatt ten days later, the front desk employee told me they need a card for a deposit. She told me that I would get the deposit back after I checked out.

I did not get any deposit back, I acrually got refunded on the virtual card and they charged my credit card instead for the stay. The whole point of booking online ahead of time was to use my visa gift card. When I got home and inquired about this, the hotel had no clue what the actual policy was, because they told me they would fix it no problem. A few days later the manager emails me and says that he can’t actually do that because it’s hotel policy that the same card used to book online must be present when checking in. When I asked why I wasn’t made aware of this, either online, at check-in, or in speaking with the management, there was no explanation. One can only determine that no one actually knows its own company’s policies. I will not be going back to Hyatt.

We were coming through town to check out UNC. Loved the whole area. This hotel is located on a busy road but it is quiet inside. Check in was easy but the elevator was super slow at checkin, better at other times. Our room faced the back which is the village of townhomes, very quaint and quiet. We were on the 3rd floor which had a walk out to the patio for anyone at the hotel to use along with a walkway through the townhouse and shopping village. Our room was as advertised. Clean, quiet and good water pressure. The lady who works the breakfast was very friendly and polite. We enjoyed the free breakfast. I liked the water filling station by the elevator, nice touch. Easy parking. Online checkout. We have absolutely no complaints.

I was surprised find a Tesla charger right on site! There’s a second non-Tesla EV charger as well. The neat “village” nearby has restaurants and salon services and it is a super short, safe walk. Good location. Clean property. The lobby and outdoor areas have plenty of space for mingling Book it.