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jmiller322
Atlanta, Georgia

Nice hotel, nice staff

5.0 of 5 bubblesReviewed 29 Jun 2024
The hotel was very nice- clean and pleasant. I had a problem with the TV in my room and the very nice woman at the front desk (name starts with a "Z") responded immediately. When she was unable to resolve the issue, she moved me to a different room, which turned out to be a suite! That was the first time I had ever stayed in a suite and it was very nice. I wish I could have stayed longer. I also went to the pool, which was pleasant and clean. The breakfast had a number of choices and was very good.
Date of stay: June 2024
Trip type: Travelled solo
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 18 June 2024

First of all, the front desk staff at this site are amazing, always patient, pleasant and professional. Special shout out to Zykia (did I spell that right?). Actually all of the staff are friendly and helpful. Suites are laid out well and good-sized, bedding is perfect. Our rate included breakfast, but their breakfast is really not worth it. Eggs and some form of meat put in a plastic warmer for most of the morning. There's a Hardee's and a Dunkin' right nearby, where you can get real food.
Overall, a good place, convenient to Durham, Chapel Hill and RDU, with a great staff...only two quibbles---
1. We're a quarter of the way through the 21st century and they still don't have any treads on the bathtub floor. Hang on while showering, folks.
2. A barn door separating the bathroom from bedroom is a nice aesthetic, but when the installer doesn't level the door, it can't stay closed and then, well it's not really a door anymore

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank castoff13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2024 via mobile

The reception so nice and so helpful while we check in until we check out . Thank you so much for awesome service . We defenitely will be back here when we around this city . They prepare to go bag in lobby , which is have bread , jam , water n an apple inside it . I stay at suite room . The room so clean , and big . The towel so clean . Love to stay here . Recomended !!!!

Date of stay: January 2024
Trip type: Travelled with family
Thank Viv_2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2024 via mobile

My number one requirement for a hotel is that the staff/management listen to the guest. That doesn’t happen here. I came down for breakfast, and at 6:30 in the morning the television was blaring an ESPN game from the day before. I asked the front desk if we could change to the local news. No. All we can watch is ESPN. I asked to watch any news station, local, BBC, CNN, headline news, good morning America, Fox, I just didn’t wanna watch an old basketball game. I was told that he would not put on anything other than ESPN because he didn’t like politics. Later that day, I spoke to the manager, and the manager said we are a sports hotel. He said he would not change the ESPN. I asked if this was a corporate policy or written someplace, he said, no, he just thought it was a good idea. On top of this, the key given to my room didn’t work, the digital key didn’t work, and I had to go the desk to get it fixed. The hot water valves in the bathroom are backwards and nobody understood that was an issue because when you put it on hot water, all that comes out is cold. You have lots of options in the area I would never stay at this hotel again

Room tip: There is a Holiday Inn across the parking lot and dozens of other hotels in the area. I would choose to go elsewhere.
Date of stay: January 2024
Trip type: Travelled on business
Thank anonomuse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas Meyer, General Manager at Hampton Inn & Suites Chapel Hill/Durham, Area, responded to this reviewResponded 22 January 2024

Thank you for your feedback. Per our conversation, we did advise you why we show ESPN, as it is a neutral channel. In the past, we have had guests complain about news channels. We also did agree to change the channel for you the next day if you were the only one in the breakfast area. Our maintenance team has already addressed the shower issue, and we appreciate you bringing it to our attention.

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Reviewed 21 November 2023

Was close to the location we were going and the airport. Easy to get to. Check on staff was friendly. Breakfast the first day sparse. Property was clean and well maintained. Parking lot was well lit. Would stay again

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank aprattski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2023 via mobile

The hotel was clean. Staff were pleasant but I was put off by one desk clerk. At breakfast the coffee urn was completely missing. At other Hampton Inns the empty urn was immediately replaced. When I asked the desk clerk, since no breakfast attendants were present, about the coffee I was told to "bear with it". Didn't go well with a gal who hasn't had her coffee yet. Breakfast was very average and bedding Ok.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank trojan77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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