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Bbq1978
Gettysburg, Pennsylvania

Great staff and location!

5.0 of 5 bubblesReviewed 1 Mar 2021
Stayed two nights in a double queen with balcony. You can’t beat the location being so close to UNC, restaurants, etc. Rooms were very clean and staff was very friendly. If you like college sports you’ll appreciate a lot of the decor.
Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Sanga Poonia, Guest Services / Front Office at Graduate By Hilton Chapel Hill, responded to this review
Responded 3 Mar 2021
Greetings!

Thank you so much for taking the time to provide feedback on your most recent stay at Graduate Chapel Hill.

Should your travels bring you back to the Chapel Hill area, please do keep us in mind as we would love for another opportunity to serve you.

Warm Regards,
Sanga Poonia
Guest Service Manager
Graduate Chapel Hill
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (983)
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All reviews franklin street great location walking distance basketball court parking garage boutique hotel beautiful hotel college town visiting unc definitely stay here again front desk staff bed was very comfortable fitness center carolina inn balcony graduate hilton
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Reviewed 13 January 2021

The hotel is in a great location along the main street in Chapel Hill and the decor was so much fun. There was a mock basketball court on my floor with a basket and nerf balls to play with. The front desk person checked in with me by text on day 1 to make sure I knew I could contact them with any questions during my stay or while I was out around town. Highly recommend.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jennifersI5747PB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sanga Poonia, Guest Services / Front Office at Graduate By Hilton Chapel Hill, responded to this reviewResponded 14 January 2021

Greetings!

Thank you so much for the lovely feedback.

Our objective at Graduate Chapel Hill is to make sure all our guests feel at home during their time away from home.

I hope you and you family have a wonderful day, and that we will have the opportunity to welcome you back in the near future.

Warm Regards,
Sanga Poonia
Guest Service Manager
Graduate Chapel Hill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2021

Sadly, we were only at the Graduate for one night, on our way from NY to FL. The hotel staff was friendly (even though we arrived at 2am) and the room was pristine (in terms of cleanliness and décor). I want their designer to come do my house. Close to everything you could need - Target up the road, delicious bagel shop around the corner, etc. Lovely all around and the only hotel we have come across that accepts both cats and dogs. Our pets were grateful. Thank you!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paula P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sanga Poonia, Guest Services / Front Office at Graduate By Hilton Chapel Hill, responded to this reviewResponded 7 January 2021

Hi Paula,

Thank you so much for providing feedback on your recent stay at Graduate Chapel Hill!

We are so happy to hear you had a wonderful time during your stay.

At Graduate Chapel Hill, we love pets!

Should your travels ever bring you back to the Chapel Hill area, please do keep us in mind as we would love for another opportunity to serve you.

Warm Regards,
Sanga Poonia
Guest Service Manager
Graduate Chapel Hill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021

I had a fantastic stay at the Graduate in Chapel Hill! I was a little disappointed that the gym was not open - it should say so on the hotel website as for some people (like me), our health is a major factor in why we book. I was very pleased, however, with the front desk being able to get dumbbells delivered to my room so I could still get a workout in. Beautiful hotel - great location and fantastic staff!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank im4unc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sanga Poonia, Guest Services / Front Office at Graduate By Hilton Chapel Hill, responded to this reviewResponded 3 January 2021

Greetings!

Thank you so much for the wonderful feedback!

I apologize for the gym facility closure. We are trying our best to ensure that we provide a safe space for our guests and employees, and unfortunately, keeping our gym facility open would not be feasible during this time.

I'm glad we were able to get some gym equipment out for you.

Should you have any future plans of visiting the Chapel Hill area, please do give us another opportunity to serve you.

Warm Regards,
Sanga Poonia
Guest Service Manager
Graduate Chapel Hill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2020

The Graduate Chapel Hill is just a lovely place to stay. It’s in a great part of campus and the decor is beautiful down to the detail. The front desk were extremely friendly and helpful and even upgraded our room at no cost. 100% would stay here again.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vanessa627young
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sanga Poonia, Guest Services / Front Office at Graduate By Hilton Chapel Hill, responded to this reviewResponded 1 January 2021

Greetings!

Thank you so much for taking the time to provide feedback on your recent stay at Graduate Chapel Hill.

When planning your next trip to the Chapel Hill area, please do keep us in mind. We would love to have you both again!

Warm Regards,
Graduate Chapel Hill

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2020

Have stayed at the Graduate Chapel Hill (formerly The Frankln Hotel) many times. It never disappoints. Great location. Convenient to everything UNC and Franklin St. Easy walk to Carborro as well. Tons of food and beverage choices (at least in normal times). Park your car and walk everywhere. Excellent staff that is always helpful.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tracy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sanga Poonia, Guest Services / Front Office at Graduate By Hilton Chapel Hill, responded to this reviewResponded 3 January 2021

Greetings,

Thank you so much for providing feedback on your recent experience at Graduate Chapel Hill.

I hope you have a wonderful day, and that we will have the opportunity to welcome you back in the near future.

Warm Regards,
Sanga Poonia
Guest Service Manager
Graduate Chapel Hill

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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