The hotel is clean and beautiful and the location is perfect. They also offered us a generous late check out as we had a graduation event and I appreciated that greatly. My son loved the Michael Jordan replica dorm room and the basketball court.

Unfortunately, we had several issues with stay. We were in a suite. I was told housekeeping would make the pull out bed and they asked me what time. I said 8pm. We were at an event and when I returned, tired and close to 10:00pm, this was never done. I contacted front desk and a guy just brought sheets to the room for us to pull out the couch and make the bed ourselves. Mind you I paid a pretty penny for this suite, I wasn’t expecting to be making a bed.

Second I got another room for my parents and the balcony had a flashing light that they couldn’t fix and so blackout curtains had to be drawn and my mother could not use the balcony in the evening which I paid extra for just so they could have a balcony. My 70+ year old mother was in that room watching my 2 children and they offered her another room but she was too nervous to switch a room on her own as she had unpacked and didn’t have help as I was at an event.

Shower pressure goes down to almost nothing at intermittent intervals during a shower. I’m assuming it’s when someone is flushing a toilet? It was very odd.

Lastly, I had asked for a late checkout and the front desk said keys will shut off but he assured me mine would be fine because it was pre-arranged in the computer. In a rush to get back to the room before an event, guess what!!. Keys were shut off. Back to the front desk I went to have fixed, making me more rushed. It’s not that big of a deal but I had just been assured this wouldn’t happen. The hotel is beautiful but staff needs to work on following through on what is told and there are some maintenance issues. I’ve been to graduate hotels and love them but Im not sure I would not stay at this one again.