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Charles S
Mechanicsville, Maryland

Worst sleep ever

1.0 of 5 bubblesReviewed 29 Apr 2019via mobile
The hotel was nice and very clean, the staff was great with the exception of absolutely no knowledge of nearby restaurants. The bed and pillows were so bad that after night 1 of 3, I was wishing I had a masseuse and a chiropractor, after the 3rd night of no sleep I couldn't leave there quick enough.
Date of stay: March 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jill R, Manager at Residence Inn Chapel Hill, responded to this review
Responded 30 Apr 2019
Hi Charles S.,
I'm glad to hear that you enjoyed our staff and that you found our property to be very clean! I'll remind our staff that we have several informative brochures at the front desk for nearby restaurants. I might need to treat the staff to some local eats as well!
We're deeply sorry to hear that you did not receive good rest while you were here. We've been replacing our pillows ahead of schedule to prepare for more Marriott Bonvoy Rewards members. I will follow up with our Housekeeping Dept to ensure that we're still ahead of schedule. I'll also remind them of their responsibility to check the beds for structural integrity.
Thank you for sharing your feedback, Charles S. I hope we can serve you again and give you the well deserved rest you expect at a Residence Inn by Marriott.

- Jill Rheutan, Assistant GM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 April 2019

I liked the courtyard with the pool and the eating area for the free breakfast . The rooms are nice size, especially if you are with kids and need multiple beds and a pull out sofa. Very convenient to have kitchen in the room too.

Biggest complaint was how thin the walls are. You could hear the conversation in the room next door when sitting on the sofa.

Good value for the price.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank EJG4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jill R, Front Office Manager at Residence Inn Chapel Hill, responded to this reviewResponded 25 April 2019

Dear Guest,

Thank you for choosing the Residence Inn Chapel Hill for your recent travels to Chapel Hill.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
Rushell Jones
Front Office Supervisor
rjones@shgltd.com
919-933-4848

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2019 via mobile

Visited this location for university tours! Perfect location to both UNC and Duke. Room was like a mini apartment. Fantastic! Clean and friendly. Helpful staff. laundry facilities onsite. Great full breakfast served. All in all we would highly recommend this location. One little mention of how thin the walls are. I could here our neighbor taking a bath that woke me at 6am. Otherwise a fantastic hotel.

Date of stay: March 2019
Trip type: Travelled with family
Thank Britindavie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2019

Hotel is very well kept. The breakfast is great! Was even there to experience their weekly complimentary dinner. Pool was clean and fun for the family. Had the two bedroom suite. Was plenty of room for out family of four.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank James K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2019

Spent 4 nights while in town for a family celebration. The facility itself is much like any other Residence Inn, but what really stood out was just how pleasant, helpful and friendly was the entire staff, from the front desk, to the cleaning people and folks who helped with the continental breakfast.

Date of stay: March 2019
Trip type: Travelled with family
1  Thank GlobeTrotting723541
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2019

We had reserved a one bedroom suite and asked whether they had a two bedroom suite available at check in. At first the front desk told us that they had one available, but then changed their mind and told us they did not have any two bedroom suites at this facility. Scary that the front desk would not know! Upon arrival in our room we found that we needed towels and called the front desk. They were eventually brought to the room. Overall the hotel was relatively new and clean. Breakfast was as expected and the staff at breakfast was very cheerful.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Sunsnowfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamVadgama, General Manager at Residence Inn Chapel Hill, responded to this reviewResponded 31 January 2019


Dear Valued Guest

Thank you for taking the time to share your feedback regarding your recent stay at the Residence Inn Chapel Hill. We profusely apologize about miscommunication from our guest service staff. We strive to provide exemplary guest service and truly value loyalty of our guests. You candid feedback will help us in our efforts to provide exemplary service to our guest.

We are very pleased to hear that found our hotel clean and enjoyed the cheers of our breakfast staff. They play a vital role in helping our guests start their day brightly by providing them freshly prepared breakfast offerings with their happy and cheerful hospitality.

Once again, thank you for sharing your experience. We hope to get to welcome you again when travelling to Chapel Hill.

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