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rawband
Winston Salem, North Carolina

Lacrosse

4.0 of 5 bubblesReviewed 4 Jun 2019via mobile
We were in town for a lacrosse tournament. Location was good. The staff and breakfast were great. The property is a bit older and is showing its age, but not in a dirty or scary way. The hotel was a bit loud but that could be largely because half the rooms were holding young lacrosse players.
Date of stay: June 2019
Trip type: Travelled with family
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Reviewed 28 May 2019

I think a long stay hotel tends to attract business professionals with longer stays who are quieter than a party event hotel.
I love the kitchen and table for inviting friends over when visiting an area with friends around. It's tough to visit with friends when 2 people have to sit on a bed and no table to play cards. The kitchen was also great so you don't really care about expensive restaurants nearby. We purchased a few deli items and brought them home, then made a couple of simple meals.
The rooms were clean and well appointed.
The furniture and walls were not worn.
The elevator and parking to the right is a bit quirky.
We felt safe.
I enjoyed the breakfast and glad they had warm oatmeal.
Fruit was absent so bring you own.
Nice breakfast area.
We had a great sleep.
It was far enough from the road so no road noise.
It was in the trees so very little other noise.
Very pleasant setting versus hotels in a series of parking lots.
I wouldn't mind staying longer.
We'll stay hear again on on our next trip to the area.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ShenVal04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2019 via mobile

The hotel was nice and very clean, the staff was great with the exception of absolutely no knowledge of nearby restaurants. The bed and pillows were so bad that after night 1 of 3, I was wishing I had a masseuse and a chiropractor, after the 3rd night of no sleep I couldn't leave there quick enough.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank CharlesinMD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jill R, Manager at Residence Inn Chapel Hill, responded to this reviewResponded 30 April 2019

Hi Charles S.,
I'm glad to hear that you enjoyed our staff and that you found our property to be very clean! I'll remind our staff that we have several informative brochures at the front desk for nearby restaurants. I might need to treat the staff to some local eats as well!
We're deeply sorry to hear that you did not receive good rest while you were here. We've been replacing our pillows ahead of schedule to prepare for more Marriott Bonvoy Rewards members. I will follow up with our Housekeeping Dept to ensure that we're still ahead of schedule. I'll also remind them of their responsibility to check the beds for structural integrity.
Thank you for sharing your feedback, Charles S. I hope we can serve you again and give you the well deserved rest you expect at a Residence Inn by Marriott.

- Jill Rheutan, Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2019

I liked the courtyard with the pool and the eating area for the free breakfast . The rooms are nice size, especially if you are with kids and need multiple beds and a pull out sofa. Very convenient to have kitchen in the room too.

Biggest complaint was how thin the walls are. You could hear the conversation in the room next door when sitting on the sofa.

Good value for the price.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank EJG4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jill R, Front Office Manager at Residence Inn Chapel Hill, responded to this reviewResponded 25 April 2019

Dear Guest,

Thank you for choosing the Residence Inn Chapel Hill for your recent travels to Chapel Hill.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
Rushell Jones
Front Office Supervisor
rjones@shgltd.com
919-933-4848

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Reviewed 27 March 2019 via mobile

Visited this location for university tours! Perfect location to both UNC and Duke. Room was like a mini apartment. Fantastic! Clean and friendly. Helpful staff. laundry facilities onsite. Great full breakfast served. All in all we would highly recommend this location. One little mention of how thin the walls are. I could here our neighbor taking a bath that woke me at 6am. Otherwise a fantastic hotel.

Date of stay: March 2019
Trip type: Travelled with family
Thank Britindavie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2019

Hotel is very well kept. The breakfast is great! Was even there to experience their weekly complimentary dinner. Pool was clean and fun for the family. Had the two bedroom suite. Was plenty of room for out family of four.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank James K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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