Pretty negative experience.
1) Toilet was clogged upon arrival and had to plunge it myself since there was no maintenance people on site.
2) Mattress smelled like urine and did not have protective covers.
3) flying/biting bugs in room that bit our legs, but killer them myself.
4) Half dollar sized spider on sofa bed.
5) Microwave light was burned out.
6) Sausage at breakfast looked like a meat never seen before.
Good morning Mr.Greer,
Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention. As I mentioned yesterday this is not a typical situation. Since we spoke I brought these issues up to our maintenance and housekeeping supervisors.
We were able to fix the slow draining toilet, it seems the microwave you spoke of was, in fact, working when our team went up. If the door is left open for a while the light will turn off for the guest safety. Upon your request, at the front desk, we do have some night lights for families traveling with children.
Our housekeeping staff is trained to I am so sorry this occurred during your stay last night. As for the breakfast, I will share your feedback with the kitchen supervisor to provide a different choice.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chapel Hill in order to restore your confidence in us.
We were in town for a lacrosse tournament. Location was good. The staff and breakfast were great. The property is a bit older and is showing its age, but not in a dirty or scary way. The hotel was a bit loud but that could be largely because half the rooms were holding young lacrosse players.
I think a long stay hotel tends to attract business professionals with longer stays who are quieter than a party event hotel.
I love the kitchen and table for inviting friends over when visiting an area with friends around. It's tough to visit with friends when 2 people have to sit on a bed and no table to play cards. The kitchen was also great so you don't really care about expensive restaurants nearby. We purchased a few deli items and brought them home, then made a couple of simple meals.
The rooms were clean and well appointed.
The furniture and walls were not worn.
The elevator and parking to the right is a bit quirky.
We felt safe.
I enjoyed the breakfast and glad they had warm oatmeal.
Fruit was absent so bring you own.
Nice breakfast area.
We had a great sleep.
It was far enough from the road so no road noise.
It was in the trees so very little other noise.
Very pleasant setting versus hotels in a series of parking lots.
I wouldn't mind staying longer.
We'll stay hear again on on our next trip to the area.
The hotel was nice and very clean, the staff was great with the exception of absolutely no knowledge of nearby restaurants. The bed and pillows were so bad that after night 1 of 3, I was wishing I had a masseuse and a chiropractor, after the 3rd night of no sleep I couldn't leave there quick enough.
Hi Charles S.,
I'm glad to hear that you enjoyed our staff and that you found our property to be very clean! I'll remind our staff that we have several informative brochures at the front desk for nearby restaurants. I might need to treat the staff to some local eats as well!
We're deeply sorry to hear that you did not receive good rest while you were here. We've been replacing our pillows ahead of schedule to prepare for more Marriott Bonvoy Rewards members. I will follow up with our Housekeeping Dept to ensure that we're still ahead of schedule. I'll also remind them of their responsibility to check the beds for structural integrity.
Thank you for sharing your feedback, Charles S. I hope we can serve you again and give you the well deserved rest you expect at a Residence Inn by Marriott.
- Jill Rheutan, Assistant GM
I liked the courtyard with the pool and the eating area for the free breakfast . The rooms are nice size, especially if you are with kids and need multiple beds and a pull out sofa. Very convenient to have kitchen in the room too.
Biggest complaint was how thin the walls are. You could hear the conversation in the room next door when sitting on the sofa.
Good value for the price.
Dear Guest,
Thank you for choosing the Residence Inn Chapel Hill for your recent travels to Chapel Hill.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
Sincerely,
Rushell Jones
Front Office Supervisor
rjones@shgltd.com
919-933-4848
