I did attempt to contact the hotel manager via email prior to leaving this review. I did not receive a response :-(
I had originally booked 2 nights at your property, Residence Inn @ 101 Erwin Road, Chapel Hill, North Carolina 27514 USA. My first impression, was the front desk attendant, who was very friendly and welcoming. He also acknowledged my status as a loyal Marriott guest. I give compliments to the front desk attendant for this first impression. As I was a sign on adjacent room to my own which read “Cats inside, do not enter”. Of all the Marriott brands I have stayed, I have never seen anything like this before. I disregarded this sign and entered my room. The toilet was running, which it continued to run intermittently all night. The next morning I was awaken abruptly by a large dog barking in the room next to mine. Upon leaving my room yesterday morning, the hallway smelled like animals.

Why would anyone place a business traveler next to rooms with pets? Nobody asked me if I wanted to be next to pets or if I had pet allergies.

I had no idea this hotel allowed pets.

I decided to check out a day early. I like pets, not hotels that smell like them.

I don't normally write reviews, but I had to write one for the Residence Inn. We were scheduled to stay at the Residence Inn for family weekend in September. Upon arriving in Chapel Hill, I got an email saying that our room was, unfortunately not available and they were going to relocate my family 20 minutes away from Chapel Hill at another hotel (and pick up the cost for the weekend). (FEMA overstayed their initial reservation last minute - which can't be helped I suppose but also is not my issue and I should not pick up the cost or inconvenience for this.) This was obviously a nice gesture but just not going to work for us. Staying 20 minutes away would have totally changed our schedules and our flexibility while visiting our daughter. We only had 2 days with her so being able to quickly get to and from our hotel was a priority. I quickly searched other hotels in Chapel Hill and found one at 2X the price of the Residence Inn - since I was a last-minute reservation. I grabbed it out of necessity. I called the Residence Inn and explained that due to the fact that the FEMA employees stayed later than expected, I would now be incurring a cost double what I would have originally paid for the Residence Inn. Sam, the manager, totally understood and was so understanding. He knew it wasn't right for me to pick up the cost and was generous enough to offer us a free weekend at the Residence Inn for a future weekend. It was so professional. I really appreciated Sam working with me so that I did not end up paying double for the weekend (over time I would recoup my $). This is how a hotel should be run - with such consideration for the customer. I can not say that I ever stayed in this hotel, but with this level of service, I look forward to staying there in the near future. Thank you, Sam and Residence Inn!

Four of us stayed here on business for four nights. The entire staff was helpful at all times. Rooms were comfortable and immaculate. Free printing from the Internet-connected computer near the front desk was appreciated. Special thanks to Stephanie who was beyond hospitable, friendly, accommodating, and professional at all times.