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Susiechris
Ankeny, Iowa

Professional Staff worked with us after "dreaded" cancellation

5.0 of 5 bubblesReviewed 1 Sept 2016
Every parent visualizes the day their daughter walks up the aisle. Every father imagines that first dance at the dream reception his wife and daughter so carefully crafted. No one ever considers that their plans may be dashed when the engaged couple comes to the mature decision not to go through with the ceremonies. Tiffany and the team worked with my daughter to create a beautiful ceremony and reception and when the dreaded decision not to proceed was made Tiffany and her staff worked just as hard to make the process as painless and supportive as possible. Tiffany proactively supported my daughter and we came to a very satisfactory and painless agreement on how to proceed. We heartily recommend the Carolina Inn for how they treated us and would jump at the opportunity to have an event with them in the future. Sincerely, john
Date of stay: August 2016
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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, Manager at The Carolina Inn, responded to this review
Responded 7 Sept 2016
Dear Susiechris,
Thank you for sharing such a personal and delicate story with us. One of our goals at the Carolina Inn is to empower our staff to create an environment in which each person’s journey creates their own individualized experience. Through our service, we not only make our guests feel comfortable and engaged, we take the opportunity let our collective individuality shine. We are very pleased that Tiffany and her staff provided a supportive solution, which hopefully allowed your daughter to move through this process in a healthy and positive manner. We will be sure to pass along your kind words. We sincerely appreciate your recommendation to others and hope to have the opportunity to welcome you back in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 2 September 2016

Beautifully maintained, immaculate accommodations. A North Carolina treasure that honors both UNC and the state. The parking arrangements were a welcome relief after seeing the restrictions around the campus.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 309nathant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 7 September 2016

Dear 309nathant,
Thank you so much for the great review. Through our southern graciousness and hospitality, we take pleasure in making the Carolina Inn a haven for an authentic experience. Thank you for the high praise and we look forward to welcoming you back for a future visit!

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Reviewed 2 September 2016

Quintessential southern stay from generous staff to traditional decor and design. On a campus tour of UNC, no better play to stay - right in the heart of campus. Bed was incredibly comfortable and the lobby and hallways are gorgeous with walls boasting centuries of history.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank christinacR3370JW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 7 September 2016

Dear christinacR3370JW,
Thank you for sharing this wonderful review with us. It brings us much pleasure to know that you enjoyed your stay with us. We appreciate all of your kind words about our rooms, service, location and our collection of biographies of noted UNC alumni, faculty, and landmarks. On behalf of the entire Carolina Inn team, thank you, and we hope to welcome you again!

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Reviewed 31 August 2016

Love the Carolina Inn. An institution that must be experienced to appreciate the history and character of Chapel Hill. We had a baby shower for a friend and the attention to detail food were both amazing.

Date of stay: August 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A5990JOjom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 31 August 2016

Dear A5990JOjom,
Thank you for such a glowing review. As a historic landmark in Chapel Hill, we take pride in our historic venue steeped in Carolina history and tradition. We are delighted to hear that you enjoyed the baby shower and we hope to welcome you back to the Carolina Inn on your next trip to Chapel Hill!

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Reviewed 31 August 2016

Stay was nice room had ants staff had it sprayed still had ants told staff nothing was offered to solve the issue was a little disappointed they did not offer to change rooms or give a discount due to ants. Talked to multiple staff and they said ok we will tell someone. Nothing got resolved the location is great and the overall hotel was wonderful
And I would stay again

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 602taral
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2016

We had an amazing stay at the Carolina Inn -- front desk staff were wonderful, the restaurant had amazing food/service, and housekeeping were great! From the moment we arrived, we noticed the grounds were well manicured and once we walked in, we felt at home.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 30 August 2016

Dear martinrr94,
Thank you for the fantastic review. It brings us much pleasure to know that you enjoyed your stay with us. We appreciate all of your kind words regarding our staff, restaurant, and grounds. On behalf of the entire Carolina Inn team, thank you, and we hope to welcome you again!

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