We were warmly greeted late at night by Tori in the hotel lobby, who quickly took care of our reservation. Even though she was flooded by customers, she never lost her patience or efficiency. This set the tone for a nice stay. The room was clean and quiet. The continental breakfast was sufficient for our appetites as well as clean and well stocked. Will plan on staying here again on our next overnight trip to Chapel Hill.
Thank you for such a positive review of our hotel and our guest service agent Tori! I will share this review with her. Thank you also for mentioning the cleanliness of the room and our breakfast. We look forward to seeing you again whenever you return to Chapel Hill.
They went the extra mile in finding me a reservation during the hurricane. There was always someone at the front desk to answer questiins. Tori was great. The room was great and well prepared. The room was comfy and well laid out. Comfy bed. Good linens — sheets and towels.
Thanks your for providing us with your valuable feedback about your stay. I was delighted to read that you found the room well prepared, comfortable and clean. We take pride in providing our guest with a great stay. I hope to see you again soon!
This review is late being written as we did not have communication after Florence 'til several days ago. My wife, our very precious {to us} cat, and I spent 12 days at the Quality Inn during the Florence hurricane and immediately after I cannot say enough about the friendly professionalism that we experienced. Dreama J. Caldwell {GM}, runs an extremely tight ship and was willing to accommodated us wonderfully as our stay lengthened due to power issues on the coast. We made reservations 4 times during our 12 day tenure and were able to stay in the same room even thru a UNC home game where reservations had been in place for months.. The entire staff were marvelously friendly, professional, and very competent. Cheryl and Ebony were very helpful to us, as was the lady who ran the breakfast area during our 12 day stay without missing 1 day. I didn't get her name, but watched her wonderful attitude and work ethic during a period that the hotel was 100% full. This facility is exceptional in so many ways. We thank you all for making a very difficult time not only survivable but almost fun. God bless all of you. Ben Laurens
Thank you so much Mr. Laurens for your kind review of our hotel. We enjoyed having you and your wife here. Thank you for your patience during such a hectic time for us all. I hope that you were able to return home to minimal damage. I will share your kinds comments with Cheryl, Ebony and Tomasa the breakfast hostess. Although we met under not so good circumstances, I am happy that we met! I hope you will come back to Quality Inn any time you are in the Chapel Hill area.
Tori and Cheryl where the highlight to my visit as I put my Dad in Hospice care. thank you for all you help. I cant say more. comfortable near other restaurants pleasure to be there. liked it a lot. thanks
Thank you for taking the time to complete this survey. Tori and Cheryl are both valuable members of our front desk staff. I will be sure to share your kind remarks with them. We hope that you are finding peace as you prepare for the transition of your father into Hospice. if you are ever in our area we would love to see you again!
The room was clean and they allowed our pets. That was a life saver for us as we left everything behind and our house a block from the beach and we had a mandatory evacuation. The front office staff was anything but friendly. Here are two examples: They acted like everyone who came to check in was a problem. They were rude and short with people. I stood by and heard them say to a customer that “because you in the area, you can’t have a room. It’s policy.” The couple explained that their house took 4 inches of rain and wind damage from the hurricane and they needed a room.” The woman said, “I’m sorry.” She didn’t give them a room. At this point, I had already been checked in for days and had gone to speak to the office because our neighbors in the room next to us went to extend their stay, had to move rooms because they had already rented it out. In the process, she had left what little clothes she had in a dresser. She went to the front and requested housekeeping to return her clothes because that was all she had left. Rather than looking in housekeeping, they said, housekeeping had gone for the day. She was in tears because they then said to go to WALMART and buy some things. She told them she had no money except to pay for hotel. Again their response was sorry. When I told them what she was going thru, she needed her clothes, they said they would check in the morning when housekeeping came in. I was appalled! I knocked on the new renters door, they allowed me in to look for the clothes. They weren’t there. I ended up giving the lady a little cash to get her some clothes and necessities. We don’t have much either but seriously they could have done more.
On a side note. The grounds were kept up well and the manager kept walking around the building and getting markers out for downed tree limbs and such during the storm.
The breakfast was decent and more than expected. Even though it was continental, they offered quite a lot of options. (Several juices and milks, waffles, boiled eggs, pastries, cereal, grits, oatmeal, egg and sausage muffins, yogurt, fruit, and muffins)
The rooms had decent bed and bedding. The TVs were a good size and the microwave and the refrigerator were decent sized. I do wish they offered more electric outlets and places to charge phones and computers. There was only 1 electrical cord that could plug my husband’s sleep apnea machine. I had to use one of our own electric charge cords and plug it into the microwave outlet to charge my phone.
They had a good area to have to dogs go potty and bags to pick up after them. The pet fee was a one time fee that was reasonable. 50 dollars each pet.
The housekeeping staff was very friendly and spoke little English but seemed to understand me. They allowed me to borrow the vacuum twice over the 8 days to vacuum the room. That way we didn’t have to walk the dogs for them to clean.
I would stay here again if it weren’t for the front office staff.
Please allow to apologize on behalf of my team for failing to meet your expectations. I would like to let you know that the guest informed us the following moring that she had found her clothing. Thank you for the positive review of our grounds, breakfast and pet areas. I hope you will give us another chance to make a better impression.
