Tori at the front desk was very polite and courteous and made sure I had everything I could possible need she knew about me being at the hospital and even gave me a discount which was greatly needed !! Thank you so much Tori!!!
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Russell H
Critters everywhere!
Reviewed 1 Nov 2018via mobile
I did not enjoy my stay at this hotel. I had found bugs on my first night, and had to ask the front desk on two separate days to spray the room while I was at work. The bugs continued to be a problem even after the alleged spraying took place. My coworker had similar problems in her room as well. We ended up buying Knock Out from a veterinarian and treats the rooms ourselves. The rooms were “cleaned” every day, meaning they changed sheets and towels, but somehow missed the dead roach I killed on top of the mini-fridge the second night I was there. As far as I know, it is still there. To extend my stay at long term rate due to a longer deployment, i had to get permission from the manager. Unfortunately, the manager was never in when I was there, and I could not call her from work during business hours, as the hotel’s main phone line was not in service. By the time I manage to get in touch with the manager, she had overbooked the hotel due to a college football game. I left for a much cleaner room at a different chain. The only bright spot of my visit was the concierge named Precious, she was very helpful and always cheerful.
Date of stay: November 2018Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this review
Responded 9 Nov 2018
I would like to apologize on behalf of my team for failing to meet your expectations during your recent stay. I will share your feedback with our maintenance and housekeeping departments so that we can take corrective actions immediately. Thank you for taking the time to mention Precious. She is a very valuable member of our staff.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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27 - 32 of 296 reviews
Erica F
1
via mobile
Date of stay: October 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 17 October 2018
Thank you for taking the time to provide us with your positive feedback. Tori is a valuable member of our staff! I will be sure to share your compliments with her and others at our front desk. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
susancp7
Glen Alpine, North Carolina
1
We were warmly greeted late at night by Tori in the hotel lobby, who quickly took care of our reservation. Even though she was flooded by customers, she never lost her patience or efficiency. This set the tone for a nice stay. The room was clean and quiet. The continental breakfast was sufficient for our appetites as well as clean and well stocked. Will plan on staying here again on our next overnight trip to Chapel Hill.
Date of stay: October 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 17 October 2018
Thank you for such a positive review of our hotel and our guest service agent Tori! I will share this review with her. Thank you also for mentioning the cleanliness of the room and our breakfast. We look forward to seeing you again whenever you return to Chapel Hill.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Linda B
Chapel Hill, North Carolina
1
They went the extra mile in finding me a reservation during the hurricane. There was always someone at the front desk to answer questiins. Tori was great. The room was great and well prepared. The room was comfy and well laid out. Comfy bed. Good linens — sheets and towels.
Date of stay: October 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 17 October 2018
Thanks your for providing us with your valuable feedback about your stay. I was delighted to read that you found the room well prepared, comfortable and clean. We take pride in providing our guest with a great stay. I hope to see you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
308benl
Beaufort, North Carolina
51
This review is late being written as we did not have communication after Florence 'til several days ago. My wife, our very precious {to us} cat, and I spent 12 days at the Quality Inn during the Florence hurricane and immediately after I cannot say enough about the friendly professionalism that we experienced. Dreama J. Caldwell {GM}, runs an extremely tight ship and was willing to accommodated us wonderfully as our stay lengthened due to power issues on the coast. We made reservations 4 times during our 12 day tenure and were able to stay in the same room even thru a UNC home game where reservations had been in place for months.. The entire staff were marvelously friendly, professional, and very competent. Cheryl and Ebony were very helpful to us, as was the lady who ran the breakfast area during our 12 day stay without missing 1 day. I didn't get her name, but watched her wonderful attitude and work ethic during a period that the hotel was 100% full. This facility is exceptional in so many ways. We thank you all for making a very difficult time not only survivable but almost fun. God bless all of you. Ben Laurens
Date of stay: September 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 12 October 2018
Thank you so much Mr. Laurens for your kind review of our hotel. We enjoyed having you and your wife here. Thank you for your patience during such a hectic time for us all. I hope that you were able to return home to minimal damage. I will share your kinds comments with Cheryl, Ebony and Tomasa the breakfast hostess. Although we met under not so good circumstances, I am happy that we met! I hope you will come back to Quality Inn any time you are in the Chapel Hill area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wanderer725641
1
Tori and Cheryl where the highlight to my visit as I put my Dad in Hospice care. thank you for all you help. I cant say more. comfortable near other restaurants pleasure to be there. liked it a lot. thanks
Room tip: needs better wifi connection
Date of stay: September 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 6 October 2018
Thank you for taking the time to complete this survey. Tori and Cheryl are both valuable members of our front desk staff. I will be sure to share your kind remarks with them. We hope that you are finding peace as you prepare for the transition of your father into Hospice. if you are ever in our area we would love to see you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC