I was there for a couple of days and it snowed several inches. All the restaurants and food establishments were closed so I could not get food. The desk staff took pity on me and dug up some left over breakfast food for me so I would not stave. Now that is what I call service!
Thank you for taking the time to provide your feedback during your recent stay and positive comments about our service and staff. I was glad to read that they took care of you during the snow storm. I will share your feedback with our staff. I hope you will return whenever you are in the Chapel Hill area.
Staff was very helpful but had to try 3 rooms before we found one we could tolerate. The cigarette smell was really bad (these were supposed to be non smoking rooms) .Construction next door was horrible. Trucks and mud everywhere. Work trucks beeping before 7 in the morning. The hotel is an older hotel but it could have been better. Booked online and was not made aware of the construction issues before I booked. Had I known I would have chosen a different hotel. I do have to say though the beds were comfy.
I want to apologize for the issues you experienced during your recent stay. The construction next door is a nuisance that is out of our control. If you return again, feel free to request a room away from the constructions site. I apologize that the first rooms you had smelled like smoke. Often times, guest stand outside of the rooms smoking and the HVAC units pulls the smoke into the rooms. Our staff is trying to do a better job of informing guests of the designated smoking areas to avoid this. Thank you for providing your feedback, we will use it to be sure that our future guests have a great stay.
I had worked for UNC that day very early and needed a good night sleep. WELLLLLLLL... they started construction vehicles with "back up" buzzers at 8am. Hotel should have warned me. Girl at checkout did not ask how my stay was(I am gold) and when I mentioned construction on a Sunday, she never even acknowledged me. DO NOT GET A ROOM ON THE WEST SIDE!
I apologize that the noise of the construction next door interrupted your stay. I also apologize on behalf of my team for failing to meet your service expectation. Your feedback will be shared with our front desk to be sure we are providing good customer service at all times. I hope you'll give us another chance to provide you with a great stay. You can add a request for a room pool side to escape the noise.
My husband and I arrived at the hotel after a very long drive and were greeted by Cheryl (“greeted” is being generous on my part).
Three things are worth mentioning: the check-in process took a long time, so my husband asked if there was a problem (we had prepaid for our room). Cheryl responded, “If there was a problem, I would have told you.” Hmmm . . .
Then, while we’re waiting for the check-in process to finish, the phone rings. Cheryl answered it and started taking care of the caller. REALLY?! Finally she assumed the caller’s request would take some time, so she put them on hold (I believe, a courteous request to the caller to hold from the start would have been the appropriate action).
Third, we finally finished with check-in and turned to find an elevator or a hallway. Not finding any direction for rooms, my husband asked how we could get to our room. Cheryl said we needed to go outside and up the stairway. Even then, we weren’t clear how to find our room number (no signage or maps offered).
Lastly, as we walked into our room, we noted the extension cord on the sofa (see photo). I guess that was for charging devices. I think Quality needs to upgrade their electrical offerings.
On the positive, the bed was very comfortable and the hotel setting was really lovely.
I just wish the staff had been more cordial and accommodating . . .
Thank you for taking the time to provide your feedback. Cheryl is one of our most complimented front desk agents. I apologize if you encountered her on an off day. I will be sharing your feedback with her and the front office supervisor so that we can make improvements for our future guest. I will also share this with our maintenance department so that we can add check all of our rooms charging devices. Thanks again for your review.
I did not enjoy my stay at this hotel. I had found bugs on my first night, and had to ask the front desk on two separate days to spray the room while I was at work. The bugs continued to be a problem even after the alleged spraying took place. My coworker had similar problems in her room as well. We ended up buying Knock Out from a veterinarian and treats the rooms ourselves. The rooms were “cleaned” every day, meaning they changed sheets and towels, but somehow missed the dead roach I killed on top of the mini-fridge the second night I was there. As far as I know, it is still there. To extend my stay at long term rate due to a longer deployment, i had to get permission from the manager. Unfortunately, the manager was never in when I was there, and I could not call her from work during business hours, as the hotel’s main phone line was not in service. By the time I manage to get in touch with the manager, she had overbooked the hotel due to a college football game. I left for a much cleaner room at a different chain. The only bright spot of my visit was the concierge named Precious, she was very helpful and always cheerful.
I would like to apologize on behalf of my team for failing to meet your expectations during your recent stay. I will share your feedback with our maintenance and housekeeping departments so that we can take corrective actions immediately. Thank you for taking the time to mention Precious. She is a very valuable member of our staff.
