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MGracie2015
Nashville, Tennessee

Amanda07092019gs

4.0 of 5 bubblesReviewed 12 Jul 2019
The hotel rooms face the outside of the facility and if staying on the second floor, be prepared to walk up the steps. The entrance is hidden due to construction so slow down as you look for the sign/entrance or you will pass it.
Date of stay: July 2019
Room Tip: Rooms facing the pool have a better view, but try to book one downstairs.
Trip type: Travelled with family
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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17 - 22 of 296 reviews
Reviewed 3 July 2019 via mobile

Our first room had a very dirty rug, obviously not cleaned in a long time, and cobwebs in a corner and just plain skanky. The second room on first glance seemed "ok". Later that night when using the tub, there was hair in there (NOT ours), small curly hairs on the rolled up bath mat (again, NOT ours). In the morning, I noticed strands of long, black hair on the hair dryer (not ours!). Missing wall light and a stained duvet cover. Wished I had inspected the room better.
Just a GROSS place to stay!!

Date of stay: July 2019
Trip type: Travelled with family
Thank Culture28601402691
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 3 July 2019

Please allow me to personally apologize on behalf of my team for the room condition you experienced during your recent stay. I have shared your feedback with our housekeeping supervisors so we can correct these issues. Again, I apologize and hope you will give us another chance to make a much better impression on you.

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Reviewed 18 June 2019

I booked two rooms here for my sons graduation party. The staff was great, and friendly. The rooms were clean and the lady at the front desk was very helpful. The pool was clean and my kids enjoyed it! The breakfast bar was well stocked and the lobby was super clean! It’s the best quality inn that i have ever stayed in! Can’t wait to stay again!

Date of stay: June 2019
Trip type: Travelled with family
Thank Sugaplum22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 18 June 2019

Thank you for choosing Quality Inn to celebrate your son's awesome milestone! I am happy to hear that your family enjoyed our outdoor pool and found your room to be clean. I will share your positive feedback with our team and we look forward to seeing you again soon.

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Reviewed 17 June 2019

The women at the front desk were helpful and very friendly,loved it.The cleaning ladies made sure everything was just right.Damon who handled the food in the morning did the work of three men.He made sure the tables and floors were spotless.He kept the food stocked and presentable at all times.Always friendly and helpful with everything.I suggest paying him three time the money since he does so much happily..

Room tip: ask and you will receive
Date of stay: June 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Victor A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 3 July 2019

Thank you for your kind review of our hotel. I am glad to hear that our staff provided great service, especially Damon who is new to our team. We hope you'll come back soon!

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Reviewed 8 February 2019

I spent one night at this property and experienced no problems. The location is the worst part- not easy to drive to and the large construction site next door adds some issues. Our room was on the back side of the hotel, and there were large work trucks lined up the entire length of the building. One seemed to be running all night long. The room itself was clean and well equipped. The beds were rather firm, but that to me is an advantage, indicating a relatively new mattress. We had plenty of towels. Check-in was smooth with clear directions for nearby dining when we asked. We were up early and did not go to breakfast. I would definitely stay here again, but request a room on the front side of the hotel.

Date of stay: February 2019
Trip type: Travelled with friends
1  Thank Newmania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 8 February 2019

Thank you for providing your feedback about your recent stay. Our neighborhood does have a lot of construction going on, signs of growth! I do apologize that you had a hard time finding us, we're glad you did! I am also glad to read that you found your room clean with lots of towels. When you come back again just request to be at the front, we will gladly accommodate your request. Until next time, safe travels!

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Reviewed 11 January 2019 via mobile

Kind of hard to find, off the main road. Front desk guy was very nice and informative. The property seemed to be shrouded with trees and leaves everywhere. Landscaping cleanup is very much needed. There were huge construction trucks parked all over the property which made finding parking a bit of a challenge. The room itself was clean, bed was comfortable but not great. You could smell smoke at times because people outside would smoke and the vents to the rooms were pulling the smell in. I would probably not stay at this location again.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank klay36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dreama C, General Manager at Quality Inn Chapel Hill - University Area, responded to this reviewResponded 12 January 2019

Thank you for your feedback about your recent stay. James is a new staff member that we are happy to have!! We do have a lot of construction guests and we have worked on a solution for truck parking. I apologize that guests did npt use the designated smoking areas away from the room. I really hope you will give us a chance to make a better impression on you!

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