I have been a member of the Marriott family of hotels for some time and have always been treated with respect and kindness. However, during my recent trip to Charlotte, NC I reserved a room at the Courtyard at Marriott in Ballantyne and for some reason, the hotel staff never confirmed my reservation and at the last minute I was forced to stay elsewhere. On the first night's stay I received a telephone call from a young man who identified himself as "TJ" and the nightshift manager asking I was still planning to stay at the Courtyard. I explained that my reservation was never confirmed and that I had to find another place to stay. TJ immediately offered me a room in a fully booked hotel and asked if would be willing to give the Marriott a second chance to make it right. I cancelled my room and stayed at the Marriott the following evening. TJ made me feel very welcomed and he had some night time snacks placed in my room upon arrival. This has never happened with any other chain of hotels in my 30 year experience. Kudos to the Marriott staff for making a bad situation work in my favor.
Thank you TJ
- Official Description (provided by the hotel):
- Courtyard by Marriott Charlotte Ballantyne is conveniently located in the heart of Ballantyne, at the intersection of John J. Delaney Drive and Johnston Road. With access to unparalleled amenities, our hotel in Charlotte, North Carolina is close to a variety of restaurants, shopping, golf and spa. We are proud to offer 90 well appointed guest rooms and suites that have been designed with your comfort in mind. The pillow-top beds offer a restful night's sleep, and all guest rooms have refrigerators and 32" LCD Televisions. Courtyard by Marriott Charlotte Ballantyne now features the brand’s new Refreshing Business lobby concept, designed to give travelers the flexibility to work and socialize however they choose while on the road. A signature element of the new lobby is the exclusive GoBoard® technology, a 52-inch LCD touch screen packed with local information, maps, weather, and news, business and sports headlines. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Charlotte Ballantyne Hotel Charlotte
- Charlotte Courtyard
- Charlotte Marriott