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“Great stay in Charlotte, NC”

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Hyatt Place Charlotte/Arrowood
Ranked #17 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed 23 August 2017

We absolutely loved the Hyatt Arrowood Charlotte, NC Hyatt Place. The staff was so friendly there. We talked about the eclipse, family, our trip down and everyone was so accommodating and welcoming. Thanks to all for making us feel at home!!!

  • Stayed: August 2017, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalai C, General Manager at Hyatt Place Charlotte/Arrowood, responded to this reviewResponded 28 August 2017

Fantastic Matt P!

We absolutely loved this review. Thank you for taking the time to share your experience. How amazing was the eclipse. I am so glad we could be part of this amazing event with you and your family. I hope to host you soon!

Best regards,
Shalai

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18 - 22 of 686 reviews

Reviewed 23 August 2017

First; I only stay at a Hyatt because my points were going to expire. Not that I have that many, and whatever I do have, I am going to use for a 1 night stay somewhere and be done with this brand.
I have not stayed at this family of hotels and now I know why.
First there are so many things so bullet points to follow:
-Check in at 6:30 pm and only room available is next to kitchen on 1st floor. I tell them no and so then he puts me on 5th floor next to elevator. 1st lie
-Check in area is so cluttered with bulky chairs and tables, which is also the breakfast bar area for eating
-The room looks more like a dorm. Cubbies for your clothes instead of a dresser with drawers.
-No outlet at the desk, so you have to reach all the way across close to the sink to plug in
-In the room the couch is worn out, if you sit in it you sink down onto the fold out portion of the bed springs or whatever it was sticking me
-Hair dryer worked for 1 minute then never worked again
-Internet is slow
-HBO is frozen, ESPN is frozen, did see them reboot last night to no avail
-No alarm clock or clock in the room
-The bed needs to be replaced, back ache and I would know since I stay in a hotel 5 days a week, 35-40 weeks a year
-The cute little bald head guy in the morning really needs to use his inside voice, we do not want to hear all his happiness 1st thing in the morning
-Beer that I bought for my customer, 1 corona with no lime, over 6 dollars
Now for sure I know why I am not loyal to this brand of hotel.
-

Room Tip: Dont stay here is my advice to choosing a room
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  • Stayed: August 2017, travelled on business
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Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalai C, General Manager at Hyatt Place Charlotte/Arrowood, responded to this reviewResponded 2 weeks ago

Thank you Joe C,

I appreciate the feedback. I am so sorry that we did not exceed your expectations. This is not who we are. As for the layout. We do have dressers in the room. it is adjacent to the closet. there is an outlet on the wall of the desk as well as on the plug and play on the stand. We also have convenient usb and plug outlet between the beds for comfort. We had an update of our rooms early 2015. We hope that you can come back and give us another opportunity to wow you!

Best regards,
Shalai

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Reviewed 22 August 2017

The stay was pleasant and the staff was very nice . It would have been nice if they had a van service to the airport .
The pool was small but doable .
Arrive early for breakfast and you will be happy you did !

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
1  Thank Michele W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalai C, General Manager at Hyatt Place Charlotte/Arrowood, responded to this reviewResponded 2 weeks ago

Thank you Michele W!

We appreciate the feedback! I am glad that our team made such a wonderful impression. We truly work hard to give all of our guest an experience. Yes, i strongly recommend coming early for breakfast. it is so good and people should take advantage of this premium amenity. We hope to host you again soon!

Best regards,
Shalai

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Reviewed 20 August 2017

The hotel is conveniently located between the Southpark Mall and the Charlotte Premium Outlets Mall. Large oversized room with sitting area and desk. Large screen tv maybe 50 inches. Extremely friendly front desk staff. Nice complementary breakfast provided every day. Has a heated pool

  • Stayed: August 2017, travelled as a couple
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Thank Caleb42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalai C, General Manager at Hyatt Place Charlotte/Arrowood, responded to this reviewResponded 2 weeks ago

Super Caleb42!

Wahoo! This was such a delight to share with my team. Thank you so much for taking the time to share your stay! I am glad you were able to enjoy the amenities from the premium breakfast and pool. We hope to host you again soon!

Best regards,
Shalai

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Reviewed 20 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank willettc2017
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Shalai C, General Manager at Hyatt Place Charlotte/Arrowood, responded to this reviewResponded 2 weeks ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hyatt Place Charlotte/Arrowood

Address: 7900 Forest Point Blvd, Charlotte, NC 28273-5698
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Charlotte
#17 Romantic Hotel in Charlotte
#18 Family Hotel in Charlotte
#34 Business Hotel in Charlotte
Price Range: $134 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Charlotte/Arrowood 3*
Number of rooms: 126
Official Description (provided by the hotel):
Newly Renovated, Hyatt Place combines style and innovation to create a completely new hotel experience. An experience that offers an array of services and features designed to meet the evolving needs of today's traveler.DescriptionHyatt Place Charlotte/Arrowood is conveniently located near Westinghouse Boulevard, where most of Charlotte's major businesses have their offices. The hotel is located only 5 miiles from Carowinds Theme Park.General InformationHyatt Place is designed for the 24/7 lifestyle of a multi-tasker, perfectly blending style and comfort. Guests can enjoy a fresh bite to eat at anytime of the day off the menu in the Gallery, start their day with the all-new complimentary a.M. Kitchen Skillet™, featuring freshly prepared breakfast sandwiches, waffles, French toast, pancakes and steel cut oatmeal, is available daily in our Guest Kitchen, and stay connected through free wi-fi and 42 inch tvs in all guestrooms. At Hyatt Place guests discover everything they need for a refreshingly seamless stay. ... more   less 
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Also Known As:
Hyatt Place Charlotte/Arrowood Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt

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