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Dennis C

Myself and friends have enjoyed our stay.

5.0 of 5 bubblesReviewed 7 Jun 2024
My stay was great room size bed and also they had a pool. Which was great for me and my friends while we were there. The staff is all friendly and have great customer service. I’ll definitely be coming back before the summer is over to bring my family to enjoy at the pool.
Date of stay: June 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (79)
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1 - 6 of 79 reviews
Reviewed 29 February 2024

Rooms are spacious enough. The small kitchen with the microwave is definitely handy and the refrigerator (with fridge) is more than generous in space. Service is truly good, although it is provided on 14days basis. The location is alright, but it is not recommendable to walk to the downtown.
The room might become kind of noisy for the refrigerator and the heating system, sometimes.
A particular mention for the staff: always very attentive and ready to help.
Overall I think it is a great solution, if you have to stay in town for several weeks.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank PappataciMustafa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites Durham - University, responded to this reviewResponded 29 February 2024

Dear PappataciMustafa, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff and appreciate that your overall experience was positive. It was our pleasure to host your visit, and we hope you will revisit soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2022 via mobile

If your a clean freak as I am. Or you a clutter bug you will see how filthy this motel is. Extended Stay on University Drive off 15-501 in the Bull City (I'm a Durmite) is not the ideal place for people not comfortable around people of different race. The steps leading to the room were nasty. I have l one word to describe: power washer.... Well two words.
The rooms were nice and had lots of features. However even looked worn out. The room had no bath towels. I had to go get them. The breakfast they do proudly mention is continental grab. What continent?? IDK?
However, the staff were friendly. Slow and understaffed, but friendly.
The motel is a prime spot to be robbed or crime opportunities. My name is Chad Harris and I'm a Google high ranking reviewer.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Adventure255384
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites Durham - University, responded to this reviewResponded 28 September 2022

Dear Chad, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2022

The place is a disaster. The rooms are filthly. I did not feel comfortable to stay the second night due to drug deals and loitering going on in the parking lot. Stay away and they will not refund any money even if you deserve it. The poor reviews are real. Buyer beware

Date of stay: May 2022
    • Value
    • Cleanliness
    • Service
Thank BT61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America Select Suites Durham - University, responded to this reviewResponded 14 May 2022

Thank you for taking the time to show us your concerns. We regret the negative experience you had while here. Kindly allow us some time to look into these matters, and we would be grateful for your patience during this time.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020 via mobile

Everything the previous reviewers wrote was true. I now urge in the strongest possible terms that no one stay here.
The smoke smell in the elevator set the mood. I arrived to find the room door open and the smoke detector in pieces on the table. The hotel is worn, scary and frankly about as unappealing as I have ever experienced. The replacement room was a bit better however as the photo shows hardly something you would call an adequate substitute.
Until this place is renovated AVOID.

Date of stay: February 2020
Trip type: Travelled solo
Thank Climber29186953401
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America Select Suites Durham - University, responded to this reviewResponded 5 March 2020

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

Sincerely,
Hotel Management

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Reviewed 5 December 2019

Rundown room, supposedly non-smoking but smelled like stale smoke, and the bedspread had a cigarette burn. Kitchen had a stove but no pot or pan, plate or dish, not even a disposable cup, so it's a mystery how you would use the stove. No hairdryer. The elevator was broken., and trash was overflowing in the stairwells. Ugh.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank tdkfromcle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America Select Suites Durham - University, responded to this reviewResponded 6 December 2019

Thank you for choosing to stay with us. We are sorry for the odor and cleanliness issues you experienced while here. We will share your concern with the housekeeping associates to ensure a better experience going forward. Kindly note, our brand standards require us to keep the kitchenware and hairdryers available at the front desk rather than leaving them in the suites. Your concerns regarding the elevator have been shared with the maintenance team to fix it immediately. We value your observations and hope you will reconsider and give us a chance to serve you better in the future.

Sincerely,
Hotel Management

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