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Reviews (168)
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All reviewspancake makerhog heavenbig trucksfront desknice breakfastwould stay here againclean bathroomlight sleeperdouble bedroomthe breakfast areaduke universitytv channelsoff the highwayvending machinecomfortable hotelrecently stayed heremanager's reception
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11 - 16 of 168 reviews
Reviewed 18 October 2017 via mobile

Having stayed in dozens of different HIE around the country, we have a good idea of what to expect...and this property is not what one expects of the HIE nameplate.

The hotel appears to be heavily used being adjacent to I-85 and is in need of some TLC. Nothing was overtly wrong but could use some refurbishing in the not to distant future.

Breakfast was way below what we have come to expect. The eggs were chopped and dry (not scrambled) and the eating area was not clean...some chairs need cleaning.

Stayed: October 2017, travelled as a couple
Thank HikingLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E C, Manager at Holiday Inn Express Durham, responded to this reviewResponded 20 October 2017

Thank you for taking the time to review our hotel. We appreciate your honest feedback on your stay as we use guest comments to identify areas where our staff can improve. We will be sharing your comments with our staff immediately. We hope you will choose to stay with us again the next time you visit our area.
Regards,
Rebecca Ramey
eCommerce Marketing Manager
Holiday Inn Express Durham
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

Spent a great four days here visiting family,from entering to leaving we were made welcome the front of house staff(Danielle and Heather)especially,nothing was too much for them,the breakfast staff kept the buffet full and hot,our room was spacious and clean and the pool was reasonable on a hot day.
Plenty of bar/restaurants around and it is just off the highway,can't recommend it enough.

Stayed: September 2017, travelled as a couple
Thank frankandviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Holiday Inn Express Durham, responded to this reviewResponded 22 September 2017

Thank you for the 5-Star review on TripAdvisor! We are happy to hear that everyone had a wonderful stay due to our friendly staff, well stocked breakfast, and great location. We look forward to all your future stays with us! Safe Travels!
Regards,
Rebecca Ramey
eCommerce Marketing Manager
Holiday Inn Express Durham
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

Holiday Inn Express was our base hotel for our Sep 2017 Family Reunion. This was a great decision on our Planning Committee part. The service was excellent all around. Even with the influx due to a football, the staff was not overwhelmed.

I will gladly recommend this hotel to everyone. And will stay there on my next visit.

Stayed: September 2017, travelled with family
Thank EGWard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Holiday Inn Express Durham, responded to this reviewResponded 17 September 2017

Thank you EGWard for the 5-Star review on TripAdvisor! We are happy to hear that everyone had a wonderful stay during the family reunion. We look forward to all your future stays with us! Safe Travels!
Regards,
Rebecca Ramey
eCommerce Marketing Manager
Holiday Inn Express Durham
Daly Seven, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

Very clean hotel, the outdoor pool was perfect: clean and not overloaded with chlorine.
They had wrapped apples at the reception: fresh and delicious!
Breakfast was the usual, staff was welcoming.
Very good deal.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank 777_Carla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Holiday Inn Express Durham, responded to this reviewResponded 4 August 2017

Thank you for taking the time to review our hotel. We are glad to hear you had a great stay with us and enjoyed our clean hotel, outdoor pool and welcoming staff! We hope to see you again the next time you visit Durham!

Regards,
Rebecca Ramey
eCommerce Marketing Manager
Holiday Inn Express Durham
Daly Seven, Inc.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

We stayed here during a college tour road trip! It is literally right off of the highway. However, our room faced the highway and we did not hear the traffic! The breakfast is free and abundant, albeit mostly cheap processed fare. The room was clean and the common areas were clean. Parking is ample and this place is dog friendly!! This was great as we had our family dog with us. There is a large plot of grass between the hotel and the raised highway where they can walk and potty peacefully. The reception staff was very pleasant and there seemed to always be more than one person on duty, which was very helpful.

Cons: The outlets in our lamp (in room 206) were loose and had no USB port. The elevator took many minutes to reach you, no matter which of the only 3 floors you were on. It is faster to take the steps. The room was so humid (there was no dehumidifier in the AC unit and no bathroom exhaust fan) that the sheets and carpets were damp our whole stay. It was hard to sleep as it was so muggy!! Also, they have no guest laundry.

Overall I would stay here again. It was close to Duke and within 30 minutes of many local colleges. If you stay here, check out the eateries on 9th street!! It's a quick jaunt down the street to a hip part of town with a grocery store, laundromat, and restaurants!

Stayed: July 2017, travelled with family
Thank raewalkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca R, Manager at Holiday Inn Express Durham, responded to this reviewResponded 1 August 2017

Thank you for taking the time to review our hotel! We are glad to hear you had a great stay with us and enjoyed our convenient location and easy access! We appreciate all your feedback and look forward to your next visit!

Regards,
Rebecca Ramey
eCommerce Marketing Manager
Holiday Inn Express Durham
Daly Seven, Inc.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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