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Reviewed 3 January 2020

Booked this hotel a distance from my destination specifically because they had a pool and wanted to go in the evening. Pool closes at 9?? Couldn’t go because it closed so early. And it doesn’t open until 10, so no early morning swim before checkout. Huge bummer. Had I known the hours, I would not have booked this hotel. Very disappointed.

Date of stay: January 2020
Trip type: Travelled with family
Thank MichelleMont
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, General Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 17 January 2020

Hello MichelleMont,

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.

I would like to start by apologizing to you for the inconvenience and not being able to properly communicate the hours of operation of the pool during your stay. We appreciate that you brought this to our attention. We take feedback seriously and will directly speak to the General Manager and our front desk staff regarding this.

It is our commitment to provide transparent, efficient and friction less experiences for guests and making the necessary changes would help us provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.


Hector P
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2019 via mobile

My whole family woke up itching! My 6 month old baby had bites all over her head and hands. She had little black dots in her hair. EVERYTHING is broken -the ice machine, the pool, the toilet seat, the bathtub stopper etc. There was black mold everywhere!! There was pubic hairs on the tub. This place is a tear down and should not even be open for business! The breakfast was ok not great. The employees smelled like cigarettes. There was no one at the front desk several times when we came downstairs. There was always a hotel employee smoking outfront the hotel. This place was truly terrible and not worth the money. I asked for a refund when I first got there and realized the pool was broken and I was told no refund. Terrible customer service.

Date of stay: December 2019
Trip type: Travelled with family
Thank Natalie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 16 December 2019

Hello Natalie S,

Thank you for your stay and for taking the time to leave us feedback. I want all your stays with us to be pleasant. I know this requires our capacity to ensure thorough and regular inspection of the rooms. I have shared your comments with the hotel management, and I trust their capacity to look into these and improve guests' lodging experience. I have also sent you a private message regarding your experience.

I hope you choose us again!

Best regards,

Clayton G.
Case Manager
IHGService

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Reviewed 30 October 2019

Rest stop on way to ATL. Room was clean but well worn carpets, furniture, and fixtures. First floor room across from laundry was noisy. Kind of hard to find the parking lot up a hill with little signage. Drive downtown 10 min to Webb Custom Kitchen - awesome !

Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Tom S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MDH_Dominion, Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 30 October 2019

Thank you Tom for taking the time to review the hotel. We are happy to have you with us and look forward to seeing you again. We are expecting that wonderful refresh of the property very soon. Please stop by again in the future so you can see us again

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Reviewed 26 October 2019 via mobile

Highly recommend. Convenient location and well maintained. Good breakfast too! There is a dog walk area for those traveling with pets. Would not hesitate to stay here again. The staff was very friendly as well.

Date of stay: October 2019
Trip type: Travelled with family
Thank Lynn-El N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MDH_Dominion, Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 28 October 2019

Thank you Lynn for the review on the hotel. We are so happy to have you stay with us and we love having our Fur-Children with us as well. We look forward to seeing you again soon!

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Reviewed 23 October 2019

I watched people scrubbing corners on their feet. It could use some upgrades but they did a perfect job on breakfast. I went to one in the poconos and was unimpressed. Tight ship here! I wish there was a fridge but that may just be my room.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank springslandscapingll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MDH_Dominion, Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 23 October 2019

Thank you so much for the review on the hotel. We love to make sure that our house feels like home away from home. We look forward to seeing you again in the future.

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