Name: Great Weekend
Item: Holiday Inn Express Charlotte West - Gastonia, an IHG hotel
Rating: 5
Author: cmedlin79

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weasels2

Grove City

12391

Reviewed 27 January 2020

noisey!

On my recent trip to pt Canaveral to take a cruise, I yesterday wrote about a Holiday Inn that was quiet. Today it is the opposite. The Holiday Inn Express in Gastonia North Carolina is perhaps the loudest hotel I have ever stayed in. If you are not a sound sleeper, DO NOT STAY AT THIS HOTEL! I was given room 403 and found the traffic noise from I-85 was unbearable. They graciously changed me to room 426 which was fine until I retired for the night. Sirens, traffic noise from the street, trucks backing up with their warning beeps, continued pretty much throughout the night. On top of that, the walls are thin, lots of conversation from the room next door. To make matters worse, some idiot had set the clock radio to go off at midnight. I will not be back.

Room tip: I don't think there is a quiet room in the place.

Date of stay: January 2020

Ask weasels2 about Holiday Inn Express Charlotte West - Gastonia, an IHG hotel

Thank weasels2

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello weasels2,

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.

We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. I would like to start by apologizing to you for the inconvenience you encountered during your stay, brought about by the noise coming from the street nearby, the parking lot and fellow guests. We know that we could have done better job at this. Rest assured, Hotel management and our maintenance team have been provided a copy of your feedback and will investigate and resolve it at the soonest possible time.

This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

Safe travels.

Hector P
Case Manager
IHGService

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MichelleMont

Pittsburgh, Pennsylvania

44

Reviewed 3 January 2020

Good hotel - lousy pool hours

Booked this hotel a distance from my destination specifically because they had a pool and wanted to go in the evening. Pool closes at 9?? Couldn’t go because it closed so early. And it doesn’t open until 10, so no early morning swim before checkout. Huge bummer. Had I known the hours, I would not have booked this hotel. Very disappointed.

Date of stay: January 2020

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello MichelleMont,

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.

I would like to start by apologizing to you for the inconvenience and not being able to properly communicate the hours of operation of the pool during your stay. We appreciate that you brought this to our attention. We take feedback seriously and will directly speak to the General Manager and our front desk staff regarding this.

It is our commitment to provide transparent, efficient and friction less experiences for guests and making the necessary changes would help us provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

Hector P
Case Manager
IHGService

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Natalie S

Raleigh, North Carolina

22

Reviewed 1 December 2019 via mobile

BED BUGS!!!

My whole family woke up itching! My 6 month old baby had bites all over her head and hands. She had little black dots in her hair. EVERYTHING is broken -the ice machine, the pool, the toilet seat, the bathtub stopper etc. There was black mold everywhere!! There was pubic hairs on the tub. This place is a tear down and should not even be open for business! The breakfast was ok not great. The employees smelled like cigarettes. There was no one at the front desk several times when we came downstairs. There was always a hotel employee smoking outfront the hotel. This place was truly terrible and not worth the money. I asked for a refund when I first got there and realized the pool was broken and I was told no refund. Terrible customer service.

Date of stay: December 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello Natalie S,

Thank you for your stay and for taking the time to leave us feedback. I want all your stays with us to be pleasant. I know this requires our capacity to ensure thorough and regular inspection of the rooms. I have shared your comments with the hotel management, and I trust their capacity to look into these and improve guests' lodging experience. I have also sent you a private message regarding your experience.

I hope you choose us again!

Best regards,

Clayton G.
Case Manager
IHGService

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Tom S

Seaford, Virginia

211106

Reviewed 30 October 2019

Well worn, average HIE that needs a remodel

Rest stop on way to ATL. Room was clean but well worn carpets, furniture, and fixtures. First floor room across from laundry was noisy. Kind of hard to find the parking lot up a hill with little signage. Drive downtown 10 min to Webb Custom Kitchen - awesome !

Date of stay: October 2019

Ask Tom S about Holiday Inn Express Charlotte West - Gastonia, an IHG hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you Tom for taking the time to review the hotel. We are happy to have you with us and look forward to seeing you again. We are expecting that wonderful refresh of the property very soon. Please stop by again in the future so you can see us again

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Lynn-El N

202

Reviewed 26 October 2019 via mobile

Very clean, updated and dog friendly

Highly recommend. Convenient location and well maintained. Good breakfast too! There is a dog walk area for those traveling with pets. Would not hesitate to stay here again. The staff was very friendly as well.

Date of stay: October 2019

Ask Lynn-El N about Holiday Inn Express Charlotte West - Gastonia, an IHG hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you Lynn for the review on the hotel. We are so happy to have you stay with us and we love having our Fur-Children with us as well. We look forward to seeing you again soon!

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