Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.
We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. I would like to start by apologizing to you for the inconvenience you encountered during your stay, brought about by the noise coming from the street nearby, the parking lot and fellow guests. We know that we could have done better job at this. Rest assured, Hotel management and our maintenance team have been provided a copy of your feedback and will investigate and resolve it at the soonest possible time.
This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.