This hotel is in bad need of an update, think grungy and disgusting. If you’re expecting more than a 1 star stay, or maybe 2 stars, ignore the glowing reviews and pick somewhere else where you get your money’s worth.More
Hilton Garden Inn
Booking.com
It is tucked away behind some other shady motels, and was being remodeled; however it was clean and breakfast was good. I wish it had more curb appeal. The patrons from the other hotels were hanging out in the parking lot arguing. There is noise from the highway you could hear in our room, but that did not affect my sleep too bad.
Dear Arweem,
Thank you for stopping in to see us here in Gastonia. We're glad that you enjoyed our clean, comfortable rooms and tasty breakfast. A stay with us is perfect for guests on the go! Come back and visit us again soon.
newly renovated king room was very comfortable only stayed one night. all staff was very helpful. the pool area was open but heater not working they are in the process of renovating the hotel. we had a renovated room it was nicely done.
Dear Marg,
What a wonderful review to read. It makes us ecstatic to hear that you enjoyed your stay with us and enjoyed our freshly renovated rooms. We are very grateful that you were so understanding of the ongoing project to upgrade our facilities. We are looking forward to your next stay with us and wish you safe travels!
A local college is using this motel for their dorm rooms and the motel is under renovations, It is VERY loud. Was awakened all night from loud music, people yelling, doors slamming. The only plus was afternoon desk clerk and breakfast person were super friendly.
Hi RoanokeShopper,
Thank you for taking the time to give us your feedback about your stay at our hotel.
Complete guest satisfaction is our topmost priority. I'm sorry to hear about the loud noise coming from the other guests made your stay uncomfortable. I brought this up to our local management's attention. I'm confident that this will be addressed accordingly with the team, so we can better serve you in the future. I also sent you a private message discussing this matter.
We're grateful to have you as one of our valued guests. I hope you'll consider us again in your future travel plans!
Stay safe,
Jomar M.
Case Manager
IHGService
No one tried to help us or had any suggestions. Rude woman at the desk. Pretty much on our own. Room was good. Floors were sticky in elevator. Very nice people at breakfast. Used a lyft in the area. Everything was pretty good in general. Manners needed.
Only stayed 1 night, a quick stop off to sleep so didn't spend too much time there, but no complaints.
Good size room although a little loud from the AC/outside road.
Pool didn't look great but we didn't use it.
Breakfast was good, quick and easy, plenty of options.
We had takeaway dinner from Showmars, 1 minute walk away and also took a trip to Crowders Mountain, 10 minutes drive away.
