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All reviews room was clean quick stop quiet stay charlotte highway
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Reviewed 18 January 2022 via mobile

This hotel is in bad need of an update, think grungy and disgusting. If you’re expecting more than a 1 star stay, or maybe 2 stars, ignore the glowing reviews and pick somewhere else where you get your money’s worth.

Date of stay: January 2022
Trip type: Travelled with friends
Thank gemhunt4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 20 January 2022

We appreciated the opportunity to host you as our valued guest. Our team works hard to keep our property clean and well-maintained, so we're surprised that you didn't have the experience we would have expected you to have. Rest assured, we'll make sure our grounds and accommodations are in tip-top shape. Thank you for sharing your feedback, and we hope to have another chance to change your perceptions.

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Reviewed 18 January 2022

It is tucked away behind some other shady motels, and was being remodeled; however it was clean and breakfast was good. I wish it had more curb appeal. The patrons from the other hotels were hanging out in the parking lot arguing. There is noise from the highway you could hear in our room, but that did not affect my sleep too bad.

Date of stay: January 2022
    • Value
    • Cleanliness
    • Service
Thank arweem00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 19 January 2022

Dear Arweem,
Thank you for stopping in to see us here in Gastonia. We're glad that you enjoyed our clean, comfortable rooms and tasty breakfast. A stay with us is perfect for guests on the go! Come back and visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022

newly renovated king room was very comfortable only stayed one night. all staff was very helpful. the pool area was open but heater not working they are in the process of renovating the hotel. we had a renovated room it was nicely done.

Date of stay: January 2022
    • Value
    • Rooms
    • Service
Thank 213margc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 7 January 2022

Dear Marg,
What a wonderful review to read. It makes us ecstatic to hear that you enjoyed your stay with us and enjoyed our freshly renovated rooms. We are very grateful that you were so understanding of the ongoing project to upgrade our facilities. We are looking forward to your next stay with us and wish you safe travels!

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Reviewed 7 December 2021 via mobile

A local college is using this motel for their dorm rooms and the motel is under renovations, It is VERY loud. Was awakened all night from loud music, people yelling, doors slamming. The only plus was afternoon desk clerk and breakfast person were super friendly.

Date of stay: December 2021
Trip type: Travelled with friends
Thank RoanokeShopper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
IHG Service, Owner at Holiday Inn Express Charlotte West - Gastonia, responded to this reviewResponded 21 December 2021


Hi RoanokeShopper,

Thank you for taking the time to give us your feedback about your stay at our hotel.

Complete guest satisfaction is our topmost priority. I'm sorry to hear about the loud noise coming from the other guests made your stay uncomfortable. I brought this up to our local management's attention. I'm confident that this will be addressed accordingly with the team, so we can better serve you in the future. I also sent you a private message discussing this matter.

We're grateful to have you as one of our valued guests. I hope you'll consider us again in your future travel plans!

Stay safe,

Jomar M.
Case Manager
IHGService

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Reviewed 16 November 2021 via mobile

No one tried to help us or had any suggestions. Rude woman at the desk. Pretty much on our own. Room was good. Floors were sticky in elevator. Very nice people at breakfast. Used a lyft in the area. Everything was pretty good in general. Manners needed.

Date of stay: November 2021
Trip type: Travelled with family
Thank sswearingen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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