The Holiday Inn Express in Charlotte-West Gastonia did not have any rooms available when we stopped the night after Thanksgiving. The desk clerk was extremely helpful and called the Holiday Inn Express in the next city up to see if they had any vacancies. More
BestWestern.com
Booking.com
Booking.comLocation seemed a little sketchy and accessibility was awkward. Cleanliness was average at best. Service was polite and excellent. Seemed dated compared to most HI Express experiences. Pricepoint was reasonable.
Dear Chris,
We know that your time is valuable, so thank you for taking a moment to share your thoughts. It's our goal to provide comfortable accommodations and friendly service alongside great value. We're happy to hear that you felt our accommodations were perfect for your team's needs, but we apologize for failing to impress. Should your travels bring you back to Gastonia, we'd be grateful for a second shot at earning your five-star rating.
I was in Gastonia for one night. The concierge reps were extremely polite. My room was clean. I slept good. I would definitely stay again if ever I need to. Thanks Holiday Inn Express; keep up the great work!
Dear Tosha,
We were happy to provide you with clean, quiet accommodations, and we're glad you felt welcome while you were here. Thank you for the kind review. Please come see us again soon at Holiday Inn Express Gastonia!
First room given was occupied, that’s embarrassing. Second room given didn’t match keys, so we could not access when we came back from dinner. Once we finally got access to room, the AC didn’t work. Not good in NC in July. Was told no other rooms available and no mechanic on site to look at AC. I am a gold elite member for IHG properties, but avoid this one at all costs.
Thank you for expressing your concerns to us. We greatly value our loyal Gold Elite members and apologize wholeheartedly for a stay that didn't reflect the high standards you've come to expect from our brand. Your comments will enable us to address the issues you mentioned. We appreciate your feedback and wish you safe and pleasant travels.
Was nice from the parking lot and the staff seemed nice. Room had a few dated items. But overall ok. Think a swingers group had booked the place and I thought it was fun. Got to see some intriguing stuff. My gf got into it and met a nice lady at the desk and talked her in something that she had never tried
Dear Charlton,
Thank you for choosing Holiday Inn Express Gastonia and for the review. We are thrilled you enjoyed our ample parking and friendly staff. Please come back and see us again soon.
This hotel is in bad need of an update, think grungy and disgusting. If you’re expecting more than a 1 star stay, or maybe 2 stars, ignore the glowing reviews and pick somewhere else where you get your money’s worth.
We appreciated the opportunity to host you as our valued guest. Our team works hard to keep our property clean and well-maintained, so we're surprised that you didn't have the experience we would have expected you to have. Rest assured, we'll make sure our grounds and accommodations are in tip-top shape. Thank you for sharing your feedback, and we hope to have another chance to change your perceptions.
