I have stayed here maybe a dozen times over the past 2 years, and generally it is fine. The hotel isn’t fancy, but it is reasonably new and clean, and the rooms have a mini kitchen. It does the trick when I have points to burn. In the past, I have had problems with fire alarms going off while I sleep (most likely b/c inconsiderate guests decide to cook dinner at 10 pm..) and I don’t like that the gym is in the laundry room (free laundry) so it’s full of lint and humidity.
This stay (Jan 2017) was the worst I have ever had.
I arrive and check in, I am given room 320 (1 queen bed). The key card doesn’t work, I see a green light but the door doesn’t open. No biggy, they give me a different room, 222 (2 double beds). I prefer the bigger bed, but no biggy, it’s just me. I go to the gym, the come back and shower, and around 5:30, 2 young men open my door while I am eating dinner in my underwear. Apparently they were given the same room. They go back to the front desk, who calls me quite surprised that I am in the room (a young lady checked me in, a young man seemed to have been there after 5, and apparently they didn’t communicate well, as he didn’t know that I was in this room).
I’m still not upset. Around 7:45 am, I go down to get a cup of coffee then go back up. At the elevator, there is a crew carrying large gas tanks. I am curious and ask: what is that, and they just say “gas.” I assume it is for the stove and go get my coffee. On the way back to my room, my door doesn’t open (orange light this time). So I go to the front desk, which is manned by a different young woman, and I have to explain the entire thing to her. Initially she thought I was there for 1 night and that is why the card didn’t work, presumably surprised that I am in that room rather than 320. Still it was like 8:00, I’m pretty sure the card should work until Checkout. Turns out, when they gave the new cards to the young men yesterday, it deactivated my card. That’s fine, I get it, I’m STILL not upset. I just hope that they know that I’m there for 2 nights in room 222 now.
I take my new key cards, go back upstairs and have breakfast, I notice that my stove is actually electric, and that the hallway smells pretty badly of gas. I figure, maybe the VIP suites have gas ranges (but I was on the 2nd floor… the VIP suites, if there are any, should be on the top floor) or maybe the heaters use gas.
As I put on my gym cloths and started stretching, I noticed the gas smell in my room, and it was getting hard to breath. I went to the gym, and took the stairs to avoid the elevator, since it seems like gas smell was coming from that direction.
After working out, I go upstairs, and the gas smell is incredible, and it’s really, really hot. I call downstairs and ask if there is a health risk, I wasn’t even asking what was going on. The young lady tells me that someone hadn’t used their heater for a long time, and just turned it on. This is odd, as it was 60 degrees and had been much colder a few nights before. Also, it struck me as odd that they have guests who stay long enough for that to happen. I asked twice if there was a health risk from the gas fumes, and twice she assured me that there wasn’t. I still wasn’t even worried, so it didn’t occur to me that her explanation didn’t make sense, turning on the heat shouldn’t make a gas smell and a really hot hallway.
I opened my windows and showered as quickly as I could, I didn’t even shave b/c I was concerned about breathing that gas. On the way out the door, I stopped for a coffee refill (the first floor was fine), and I started talking to another guest who was fixing his coffee. He said that it was bedbugs, that they use gas heaters to make the room hot and kill them.
While waiting for my Jersey Mikes to be made, I googled it on the my phone, and I saw that he was correct. I saw pictures for the heaters that people use to kill bedbugs, and they were the exact same thing that I saw on the elevator.
Finally, I am upset, it seems more likely than not that the receptionist flat out lied to me about the guy not turning on his heater. If it is bedbugs, you can tell me, and if you are going to lie about that, then are you going to lie to me about the health risks of breathing that gas. In fairness, the people who were cleaning the room were breathing it, so maybe she was right about that. But still.
I am going to make a note of the room number where they were working on the bedbugs, and I won’t take that room anymore. I’m now concerned about bedbugs being in the hallways, elevator, gym, laundry where they do the sheets, etc.
In fairness, in every point of contact, everyone was nice and professional, but I don’t appreciate being lied to.
- Official Description (provided by the hotel):
- The Candlewood Suites Hotel Greenville NC, a Greenville NC extended-stay hotel, is close to Vidant Medical Center Hospital, the VA Super Center Medical Clinic, East Carolina Heart Institute, ECU Health Science Campus, ECU Dental School, ECU School of Medicine, the Children's Hospital of Eastern North Carolina, and offers special medical patient and family discounts. The Candlewood Suites Hotel Greenville NC is conveniently located minutes from the ECU Main Campus & Athletic Complex, the Greenville Convention Center, PGV Airport and is convenient to Greenville's major corporations including Attends, ASMO, Convergys Corp., DSM Pharmaceuticals, Grady-White Boats, NACCO, Overton's and we are the closest hotel to Alliance One in Farmville NC.. Candlewood Suites Hotel Greenville NC puts the amenities where they really count, in your room. Cook meals in your fully-equipped kitchen and relax in the overstuffed recliner while watching movies from our free movie library. Business and government travelers to Greenville can work more efficiently by utilizing executive desks and free high speed wired and wireless Internet access in every room. For personal efficiency, take advantage of the Candlewood Suites Hotel Greenville NC's free guest laundry while exercising in our Candlewood Gym. Stay at the Candlewood Suites Hotel Greenville NC for your visit to the Greenville NC area. ... more less
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- Also Known As:
- Candlewood Suites Greenville Nc Hotel Greenville