This is our second stay with this property. The past two years we have stayed over Christmas/New Years. The location and view of the hotel is great. The manager and staff are always friendly and attentive. The hotel property is outdated and needs some updating. The lobby and restaurant area are nice, but the hall carpets and rooms needs replacing and upgraded. We were unaware of the no housekeeping to the rooms during our stay, and we had even booked directly through the property, but were still very understanding considering our current pandemic.
We were however very surprised that upon arrival that the room was not as clean as we would have expected, especially during the Covid situation. We found hair all in the bathroom sink, floor, and bottom of shower, and fingerprints on headboards and nightstand. In my opinion, general cleaning was done, but there was no deep cleaning. The mattress on the beds sagged horribly, and made noises when you sat or rolled over. The staff offered to change our room, but, after 7.5 hours of driving, I just cleaned things myself and sanitized with things I brought from home. The family had already unpacked most everything anyway, so we made the best of it.
During our 8 day stay, the staff was very good with providing towels, trashbags, etc. upon your request, and they do have limited staff during the off season and due to the Covid...This is our second stay with this property. The past two years we have stayed over Christmas/New Years. The location and view of the hotel is great. The manager and staff are always friendly and attentive. The hotel property is outdated and needs some updating. The lobby and restaurant area are nice, but the hall carpets and rooms needs replacing and upgraded. We were unaware of the no housekeeping to the rooms during our stay, and we had even booked directly through the property, but were still very understanding considering our current pandemic.
We were however very surprised that upon arrival that the room was not as clean as we would have expected, especially during the Covid situation. We found hair all in the bathroom sink, floor, and bottom of shower, and fingerprints on headboards and nightstand. In my opinion, general cleaning was done, but there was no deep cleaning. The mattress on the beds sagged horribly, and made noises when you sat or rolled over. The staff offered to change our room, but, after 7.5 hours of driving, I just cleaned things myself and sanitized with things I brought from home. The family had already unpacked most everything anyway, so we made the best of it.
During our 8 day stay, the staff was very good with providing towels, trashbags, etc. upon your request, and they do have limited staff during the off season and due to the Covid situation, so we didn't mind that part so much. Our stay for 8 days overall was nice and mostly quiet, but the rooms and mattresses needs serious attention! We would stay with the property again only if they updated things, but as of now, our family consensus is we will seek other options next trip!More
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