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All reviews tower room indoor pool hot tub dune view main building second floor watch the sunrise beach access free breakfast off season parking lot the room was nice rooms were very clean staff was very friendly and helpful gazebo motel obx
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Reviewed 4 June 2019 via mobile

When you come to KDH, you come for the attractions, not luxury. Shutters is a nice clean place in a good location on the beach. Breakfast is better than many hotels, we were fans. People are friendly and helpful. (We didn’t need help but I heard several people asking for advice.). Rooms are standard but all have patios or balconies on the ocean. But be aware, the dunes are so high that you have to be one th 4th floor to have an actual ocean view.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Lewis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen V, Manager at Shutters On the Banks, responded to this reviewResponded 5 June 2019

Hello LR652014,
We thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the OBX!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2019 via mobile

This property is just steps away from the ocean which is why we didn’t bother paying more for one of the few ocean view rooms. We only stayed in our room to sleep bc there was so much to do nearby. Our room was comfortable and breakfast was good. The breakfast hostess was especially friendly and accommodating. The in room mini fridge and coffee pot were a nice bonus. The beach was clean, private, and beautiful views. The Wright Brothers National Memorial can be seen from the hotel parking lot across the street and Jockeys Ridge is just a short drive down the road. KDH is right in the middle for those wanting to drive north to see the ponies or south to see lighthouses and go shelling. The pools were not crowded and well kept up. It was generally quite and peaceful when we were there.

Date of stay: May 2019
Trip type: Travelled with family
Thank MakingMemoriestrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded 31 May 2019

We are delighted to have been your chosen hotel during your recent stay in Kill Devil Hills. It was
truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional serviceto guests like you.
Thank you for staying at the Shutters On the Banks and we hope you choose to create more memories with
us whenever your travels bring you back to OBX.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2019

The area overall is well kept and we were impressed with the overall maintenance. Our sink was clogged and someone came up right and away fixed it. That was great. However, as for cleanness; not good at all. Our bathroom floor was filthy. We got in and wiped a rag across it, and it was black. I cleaned it as we were too tired to deal with it. The balcony was never cleaned, not once. It was dirty and never swept..
About the salt water pools, lovely and clean. However, the noisy music was horrible and we could not have any peace and quiet at the pool. The spa area had trash and old food around the perimeter. I used the indoor pool for two days and the same garbage was there ! The music was so loud it was overwhelming.
The buffet breakfast was nice and the staff was very nice. The lobby was really nice.
However, for as much as we paid, this was not worth it. We could not stay by the pool side and the housekeeping was below par.

Room tip: We had ocean facing but not ocean view.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Robbie6105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded 30 May 2019

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Shutters On The Banks, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

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Reviewed 28 May 2019

The room was nice. It has a full kitchen. The hotel is in a great location, right on the ocean with private beach access. Service was pleasant. There are two pools, an indoor and an outdoor one. I used the outdoor one and enjoyed it a lot. A few complaints - 1) the pillows were hard, 2) On the beach, you need to pay $22 a day(!) for a beach umbrella, and 3) the coffee and muffins at breakfast were not good.

Room tip: Ocean view would be nice, I did not have one
Date of stay: May 2019
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank stormville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded 30 May 2019

Thank you for choosing to stay at the Shutters On The Banks and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these noise issues from occurring in the future.
Once again, thank you for your valued feedback and we hope to serve you again.

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Reviewed 9 May 2019 via mobile

Although we typically stay at Marriott and Hilton properties we gave this place a try. They exceeded my expectations! Although it's a motel their hospitality and attention to details makes you forget that it's a motel. Very clean, updated and staff is very friendly and helpful.
Location is just a few steps over the dune on the beach. Very close to Wright Brothers historic site and jockey Ridge park.
They have an indoor and outdoor pool and small fitness center again very clean and newly updated

Date of stay: May 2019
Trip type: Travelled with family
Thank RTravels498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded 30 May 2019

Hello RTravels498,

It is our sincere pleasure to serve you! We are happy when you are happy! Looking forward to taking care of you again soon whenever your travels bring you back to our area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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