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All reviews tower room indoor pool hot tub dune view main building second floor watch the sunrise beach access free breakfast off season parking lot the room was nice rooms were very clean staff was very friendly and helpful gazebo motel obx
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Reviewed 25 October 2020

We stayed in the shoulder season in a efficiency room. We found the room to be about what we expected as we have stayed at other efficiency rooms in the area. We had 2 queen beds, a small 4 person table, small kitchenette, bathroom. The room was compact and not nearly as roomy as the photos on the website, but it was what we expected and adequate for 3 of us. The kitchenette was adequately supplied, but didn't have everything that you might need. You might need to make a run to the dollar store for items like a pizza cutter, or cork screw. Not a big deal, and honestly expected. We found the room to be clean, but maybe not "perfectly" cleaned. There was a lack of cleaning behind the dresser and around the stove. It seems the room is cleaned in about the same way as a normal hotel room, except that it has a stove, a refrigerator, and all the mess that goes along with people cooking. There were a few crumbs and debris under the table as it was obvious that the chairs were not pulled out and the tile floor most likely not mopped. Probably just swept. As I said - it was adequate and pretty much what we expected. Would we stay here again? Yes. But we are not really very "picky" and we plan on doing some cleaning before we even bring in our bags. The location is very good. We will certainly consider Shutter for future stays.

Room tip: Rm 114 was tucked back in the corner. Short walk to the beach, but no real "view".
Date of stay: October 2020
    • Location
    • Rooms
    • Service
Thank DeanK866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Vick, Guest Services / Front Office at Shutters On the Banks, responded to this reviewResponded 26 October 2020

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Shutters On The Banks, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

We thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to the OBX!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2020 via mobile

Very nice, more high end. Great ocean front room. Very clean. This is non-smoking, but as we all know smokers are disrespectful, they come on their balcony and smoke and us non-smokers has to smell it.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank VALuvWine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Vick, Guest Services / Front Office at Shutters On the Banks, responded to this reviewResponded 30 September 2020

Hi VALuvWine,

Thank you for taking the time to write us a review. We are so happy you enjoyed your stay with us. We do apologize that you had to encounter guest that didn't follow our polices. We do hope that when you are in the area again you will choose to stay with us again.

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Reviewed 22 September 2020

If you are looking for a hotel with a good location to the beach Shutters fits the bill. The hotel was also centrally located for dining choices. The room was clean however we thought the bathroom was quite small. The breakfast was a nice touch.

Date of stay: September 2020
    • Value
    • Location
    • Service
Thank WorldTraveler910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Vick, Guest Services / Front Office at Shutters On the Banks, responded to this reviewResponded 30 September 2020

Hello Worldtraveler910,

Thank you for the review. We are so happy you enjoyed your stay with us. We do hope that you will come stay with us again soon. Be safe.

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Reviewed 21 September 2020

I usually stay in one of the well-known chains when I need a hotel. But when we decided to take a last-minute 2-day trip to Kill Devil Hills we chose to take a "chance" on Shutters on the Banks based on the high ratings on TripAdvisor. We had a great experience! As others have noted, the rooms are nicely updated, beds very comfortable, and location/ease to beach was perfect. One thing that really struck me was how quiet the room was! I never heard any other guests from inside the room, even though the hotel seemed pretty full based on the parking lot.

Every staff member we encountered was authentically friendly (not like some of the gratuitous "friendliness" I sometimes get in large chains). They even offered hot breakfast options for the free breakfast, served by a staff member adhering to all COVID precautions. The continental options had a good variety as well.

We had an oceanfront room on the 4th floor, and the view was amazing. We will definitely come here again when we return to the Outer Banks!

Room tip: Oceanfront on a high floor for a great view!
Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
1  Thank MJWalsh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Vick, Guest Services / Front Office at Shutters On the Banks, responded to this reviewResponded 30 September 2020

Hi MJWalsh4,

Wow, what a wonderful review. Thank you so much! We are so pleased that you had a great experience with us, we strive to do our best and make everyone feel like family when they are here. We can't wait for your return visit. Stay safe and we will see you soon.

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Reviewed 18 September 2020

I picked this hotel from the overall good reviews on Trip Advisor. And it was a good call. Location cannot be beat. Room was large and the grounds were immaculate. Front desk service agent, Joe, gave us a great suggestion for dinner at one of the local restaurants. And dinner was delicious. If we make another trip to OBX, we would consider staying here again. A very pleasant experience.

Date of stay: September 2020
    • Location
    • Rooms
    • Service
1  Thank Sunny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Vick, Guest Services / Front Office at Shutters On the Banks, responded to this reviewResponded 30 September 2020

Hello st-pete-sunny,
Thank you for the review. We are so delighted that you picked us and had a nice stay with us. We are so pleased you enjoyed Joe's dinner recommendation. Please stop in again on your next visit to the OBX!

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