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Michael D
Oxford, North Carolina

Overnight Stay to Check Out New Casino

Review of Comfort Inn
3.0 of 5 bubblesReviewed 21 Jul 2021
My parents and I stayed at this hotel during an overnight trip to Kings Mountain. One of the reasons we chose to stay here is that we have always enjoyed our stay with Comfort Inn, as we have stayed at several in the Choice Hotel chain across North Carolina. One of the things we like the most is the hot breakfast which is included with the rate. We enjoyed our breakfast very much. I had a mini-omelet, sausage links, a biscuit, coffee, and juice.
Upon check-in, the young lady advised me that the carpet had been cleaned that day on 2nd floor. She cautioned me to be careful walking from the carpet to the tile floor. It was slippery and I was concerned for my 85 and 83 year old parents. The carpet in our room was VERY damp, and it even felt wet when I walked on the carpet with bare feet. A pair of shorts and shirt fell off my bed onto the floor while I was sleeping during the night. The shorts and shirt felt wet when I picked them up off the floor.
The exhaust fan in our bathroom was loud and annoying. We couldn't leave the light on in the bathroom for getting up during the night.
On a positive note, our beds were comfortable and the room was quiet.
This hotel is about 3 miles from the new Two Kings Casino, opened by the Catawba Indian Tribe. The casino is located at the Dixon School Road exit off I-85.
Date of stay: July 2021
Room Tip: Our room was on the rear side of the building. Not a good view of anything, but quiet.
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Guest Relations Manager, Other at Comfort Inn, responded to this review
Responded 21 Jul 2021

Michael D,

Thank you for choosing our hotel during your Kings Mountain trip getaways. We are happy to see the rating and to read the pros of your experience, yet we regret to hear of the inconveniences that you experienced due to our carpet and the exhaust fan in our bathroom. All guest complaints are taken seriously, and we want to assure you that the problem you brought to our attention is being addressed. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve
you again.


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 37 reviews
Reviewed 8 May 2021 via mobile

This Hotel looked nice on website. Got there and the first thing you notice is the hallways smell terrible. So dirty. Walls and room doors filthy. Pool is closed, both elevators broken. Not sure we’ve ever stayed in a worse hotel. Beware.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank Grtdeli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Comfort Inn, responded to this reviewResponded 10 May 2021

Grtdeli,

We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. I am very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property, and I am reviewing your comments with our housekeeping team to make sure all needed improvements are made. It was a pleasure to serve you while you were in town and I apologize once again.

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Reviewed 18 January 2021 via mobile

Lobby is big and nice. Area where you walk in to get to the room smelled like weed and the elevator as well. People stood outside the door area and smoked. First room was not great so I asked for another. They were accommodating, but the TV in that room was not that big. Bed was not "premium" bedding. I could feel the springs in the mattress. They have made upgrades to make it better. Glad it was only 60 bucks to stay one night. Breakfast was pretty good. Filled us up for the trip home.

Date of stay: January 2021
Trip type: Travelled solo
Thank TrianneY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Comfort Inn, responded to this reviewResponded 22 January 2021

Hi TrianneY,

I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

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Reviewed 14 October 2020 via mobile

I usually don’t write reviews, but for this comfort inn I have to. I’m a diamonds reward member so I stay at a lot of comfort inns throughout the year for work. First I came in and none of the staff were wearing mask. As I was checking in more staff came through the door with one of the staff members finger cut, while the others were trying to help her. The whole hotel had a horrible smell to it. My friend and I went to the room and as we were walking the smell got worse. We got to our room and we both agreed it smelt like cigarette smoke. The bathroom was dirty and stupid me sent pics to my friends on Snapchat asking if I should say something or just clean it. There was dried pee on the toilet seat. I went downstairs to just leave. They did offer me another room, but with the smell there my coworker didn’t want to stay there. So we left. I was still charged for one night. I would suggest just going across the street to the holiday inn. Also I called because I saw I was charged for the night. The manager said he and housekeeping went in and could smell nothing. Literally walking to the room you can smell a stench in the building. The outside may look nice, but ask to see your room before getting the place.

Date of stay: October 2020
Trip type: Travelled on business
1  Thank 243dukeg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Comfort Inn, responded to this reviewResponded 14 October 2020

243dukeg,

Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I apologize for any inconvenience that you experienced due to the unpleasant smelled and the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.

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Reviewed 20 August 2020

This place is very convenient off the interstate. The check in gals were upbeat and cheerful. Our room was very nice, clean and quiet on the first floor. We enjoyed our breakfast station. I would have liked some sort of real egg dish, but they had a pretty good selection. The sweet pregnant girl was so nice and she was really working to keep everything clean. We felt like the hotel took good measures to make us feel safe. We swam in the pool in the morning and it was a perfect temperature. They have improved this hotel from when it was Super 8. We will return when we visit the grand daughter. Close to restaurants.

Date of stay: August 2020
    • Sleep Quality
    • Rooms
    • Service
Thank sherrycat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Comfort Inn, responded to this reviewResponded 20 August 2020

Hi sherrycat,

Greetings from Comfort Inn Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five
star accommodations and hospitality that we strive to show to each guest, during every stay. We will happily share your comments with our staff and we look forward to seeing you soon!

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Reviewed 13 June 2020 via mobile

Room was nice however the bathroom was so small. Whoever designed it did not think to well. I was in 214 which was by the elevator and the ice machine. Didn't get much sleep due to lots of people getting ice at all hours of the night. A little kid was screaming out my door for his dad. Breakfast was empty and nobody in site to replenish it. The pool was closed due to the covid 19.

Date of stay: June 2020
Trip type: Travelled as a couple
Thank Locagirl1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Guest Relations Manager at Comfort Inn, responded to this reviewResponded 16 June 2020

Dear Valued Guest,

It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. I want to apologize for the issues that you experienced when staying with us. We appreciate your loyalty and we are deeply saddened to hear that we fail to give you a great stay and experience. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.



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