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Traveller rating
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8 - 13 of 2,085 reviews
Reviewed 12 February 2021 via mobile

Wonderful hotel. Side ocean view even though I reserved their least expensive room. Recently renovated. No dunes to look over. Steps from the beach. Great location. Close to food and shopping. Helpful and friendly employees. Highly recommended over cheaper options.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank dalet768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren Bradshaw, Guest Services / Front Office at Hilton Garden Inn Outer Banks/Kitty Hawk, responded to this reviewResponded 17 February 2021

Thank you, Dale, for your fabulous review and we are thrilled to know you had such a positive experience while staying with us here in the Outer Banks. We hope you and your family had a chance to enjoy our heated indoor pool and hot tub and had fun relaxing in the evenings next to our cozy firepit in the courtyard. Families do enjoy visiting the Kitty Hawk Pier located adjacent to our property, in which we provide free access to all our guests. It is a great opportunity to view the beautiful morning sunrise as well as watch the dolphins swim and play in the ocean. We would love to host you and your family here again at our wonderful beachfront property.

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Reviewed 5 January 2021 via mobile

The staff at this hotel were fantastic. We really enjoyed our stay. This hotel is close to everything and the views are amazing. The room was very clean, in fact the entire hotel was clean.
The front desk was very helpful and made sure we had a great room and a pleasant stay.
Thank you.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank MeTravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren Bradshaw, Guest Services / Front Office at Hilton Garden Inn Outer Banks/Kitty Hawk, responded to this reviewResponded 6 January 2021

Thank you very much for your perfect review score and for sharing an amazing picture of the Kitty Hawk Pier. We are thrilled our staff provided you with outstanding service, along with a clean and comfortable room. We pride ourselves on ensuring our guests are happy and we are so excited to hear we met that goal. We hope you enjoyed the beautiful views of the Atlantic Ocean from your private balcony and had the chance to snuggle up to the firepit in our courtyard. The Outer Banks has so much to offer from historical trips to Roanoke Island and the many beautiful lighthouses, to off-roading in search of the wild horses in Corolla. We look so forward to hosting you again in the future.

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Reviewed 5 January 2021

Check in was warm and welcoming; acknowledged us as honored Hilton Diamond guests with all the perks. Thank you Jennifer and all the front desk staff who showed professionalisms and went above and beyond great customer service.

Our suite was comfortable with a balcony and a great view of the ocean. We appreciated the microwave and small refrigerator. Bathroom was warn and bath tub stained. Nice Neutrogena amenities typical of the brand.

Guest amenities: Relaxing indoor pool and hot tub, self coin laundry, exercise room and access to a beautiful beach. Hilton Honors complimentary breakfast was made to order and delicious. Not Hilton honors, no worries reasonably priced meals and complimentary coffee was available to all.

We chose this hotel based on the positive reviews but it fell short of one glaring issue: attention to detail by housekeeping management. Maybe under normal conditions this may not have concerned me but these are not normal times and when I see a sanitary issue in one area all issues became suspect. Crumbs and coins under chair pillow and slippers left by a prior guest are only two things that I will mention. Issues were, of course reported to the front desk staff who addressed the problems professionally.

I am eager for my return with anticipation that housekeeping management will up their game insuring an improved experience for all.

Date of stay: January 2021
    • Location
    • Sleep Quality
    • Service
5  Thank Gershwin12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren Bradshaw, Guest Services / Front Office at Hilton Garden Inn Outer Banks/Kitty Hawk, responded to this reviewResponded 6 January 2021

Thank you very much for your detailed and comprehensive review of the Hilton Garden Inn Outer Banks/Kitty Hawk as we find guest feedback extremely valuable. We appreciate your kind words about our front desk staff and will certainly pass along your compliments. Your guestroom feedback has already been shared with our housekeeping staff and they have been notified that higher quality levels and more attention to detail should be delivered. We pride ourselves on providing clean and comfortable rooms for our guests and are disappointed we did not achieve this goal during your stay. Thank you for dining with us at the Aviator Bar and Grill, and we are pleased you enjoyed your meal. We look so forward to seeing you again in the future and we thank you for being a Hilton Diamond member!

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Reviewed 2 January 2021 via mobile

I just stayed here with my family and we really liked this hotel. The staff with whom we interacted were very friendly and we were pleased with all COVID precautions being taken. If you are familiar with the Hilton Garden Inns I would say this one fits right in with what you would expect. I previously spent a lot of time in hotels on business travel before the pandemic so I was right at home with the amenities and room.

This is right on the beach and has an excellent private pier. The weather during our stay was not the best, but it is late December/early January so what can you do.

Overall, we were very pleased and would definitely stay here again. Nice work HGI/Kitty Hawk staff on a job well done!

Date of stay: January 2021
Trip type: Travelled with family
1  Thank chrisbean08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren Bradshaw, Guest Services / Front Office at Hilton Garden Inn Outer Banks/Kitty Hawk, responded to this reviewResponded 6 January 2021

Thank you for sharing such an amazing review and picture of our oceanfront property. We are thrilled you had a pleasant experience and that our staff provided you with the top-notch service we are known for. We do take the safety and well-being of our guests and staff very seriously and we are glad to hear we are following all the rules and procedures that have been set in place to address Covid-19. We provide free access to all our guests to the Kitty Hawk Pier, (adjacent to our property), and guests love strolling along the pier, watching the dolphins swim, and enjoying the breathtaking views. We hope you and your family took advantage of our heated indoor pool and hot tub and had fun evenings sitting by the firepit in our courtyard. Thank you again and we would love to host you again in the future.

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Reviewed 16 December 2020 via mobile

Clean!! Great hotel perfect location. Everyone was friendly and helpful!! The room was very clean and quite comfortable. Check in was very smooth and every staff member was friendly and accommodating.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank johntfarrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren Bradshaw, Guest Services / Front Office at Hilton Garden Inn Outer Banks/Kitty Hawk, responded to this reviewResponded 23 December 2020

Thank you so much for such a great review of our oceanfront property here in Kitty Hawk! We are pleased our staff provided you with the outstanding service we are known for, and that you found your room clean and comfortable! We offer such great amenities; with an in-room refrigerator and microwave, free access to the Kitty Hawk pier (adjacent to our hotel), heated indoor pool, and a warm and cozy fireplace in the courtyard, for evenings relaxing with friends and family. The Outer Banks is perfect for visiting any time of the year; with its great historical attractions, gorgeous sunrises, and plenty of unique shops to explore! We would love to host you again the next time you to come for another great getaway!

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