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Reviewed 25 June 2020 via mobile

I have stayed at this property for work about 10 times for the past 5 months. The staff is extremely kind and gracious. Rooms are very clean and bottled water is provided with no charge. Internet always fast. Latonya is the manger and she is one of the sweetest people you will ever meet and makes sure your stay is nothing less than superb.

Date of stay: June 2020
Trip type: Travelled on business
Thank Tarik777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tonia B, General Manager at Four Points by Sheraton Raleigh Durham Airport, responded to this reviewResponded 29 June 2020

Hey Tarik777
Thank you so much for all the kind words! The world is a changing place right now, it means the world to have kind people such as yourself to work with every day. It has been such an honor to have you with us to share stories of the world in today's status. Each trip you come in we all say just how wonderful it is to have guests that understand the ever changing ways as we have all had our share of challenges lately. Guest like you and your team is why we do this every day. We get to joke, laugh and even sometimes cry with so words cannot begin to tell you how much we ALL appreciate your wonderful sense of honor and presents in our lives.
THANK YOU from everyone at Four Points by Sheraton Raleigh Durham Airport!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020

This is an airport hotel - so extremely convenient to the airport. Its literally about 5 min drive to the airport. Check In was a breeze since i had checked in through the App. The room is quite large - lots of electrical outlets - quite comfortable beds.

Since its close to the airport the flight noise is pretty evident. If you are a light sleeper you will have an issue. It's on till about 11:30 PM and starts around 5 AM - so its kind of tough.

The house-keeping was bad, The 2nd day I come back from work at around 9 PM - no new towels, no hand towels, wash clothes, etc. Even worse, no mat to to put outside the shower, which is not only lazy housekeeping work but dangerous given slips and falls that could happen on a wet floor

I am not sure if i will stay here again

Date of stay: March 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Shanker B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tonia B, General Manager at Four Points by Sheraton Raleigh Durham Airport, responded to this reviewResponded 6 March 2020

Hi Shanker B
Thank you so much for your resent stay and providing us with such valuable feedback.
We all thrilled that you found the location and room size to your likening. With the convenience to the airport does have it's disadvantages as well with flight patterns.
As for your concerns about towels that is very disappointing and I can assure you that this matter is being addressed as this is not the type of issue we want any of our guest to experience. This is considered teachable moment and steps are being taken to avoid any type of oversight in the comfort of our hotel.
Thank you again for your review, we all hope to see you again in the near future!

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Reviewed 24 February 2020 via mobile

After calling for the free airport shuttle, it arrived fairly fast. It was only a 5 minute ride to the hotel. It seems to be in a decent area and there is a Hooters and a Bojangles right next door.

ROOM (#408)

Although the room was slightly outdated, it was clean and a good size. The window faced the front.

There was a king bed with 2 night stands, sofa chair and ottoman with table, desk and chair, dresser drawers, TV, clock, microwave, mini fridge, closet with hangers, iron and board, and NO SAFE. The HVAC worked well. There were 14 outlets and 4 USB plugs for electronics.

BATHROOM

The bathroom area was spacious. There was only a toilet and a shower but plenty of room. Right outside the bathroom was a sink and a hairdryer.

GYM

The gym was smaller, though very clean. There was a little bit of outside natural light.

There was 1 elliptical, 1 bicycle, 2 treadmills, 2 benches, and dumbbells from 5-50 pounds.

BREAKFAST

It is a small dining area, but quaint and clean. I believe it is a buffet during the week (at least it used to be), but on the weekend I ordered from the menu. As a check-in amenity for having Marriott status, I chose the breakfast option. For my menu choice, I had the $12 option which was 2 eggs, toast or bagel or muffin, sausage or bacon, potatoes, and a hot and a cold beverage. The food came quickly and was tasty.

OVERALL

Overall, the hotel was close to the airport and had a free shuttle. The room was clean. The staff throughout the hotel was friendly. The gym was small but okay. Breakfast was tasty. I would stay here again.

Date of stay: February 2020
Trip type: Travelled on business
3  Thank JonnyBlaze777
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tonia B, General Manager at Four Points by Sheraton Raleigh Durham Airport, responded to this reviewResponded 25 February 2020

Hi JonnyBlaze777

Thank you for your detailed review and description of our property. Our hotel is something that all departments takes a great deal of pride in from the front deal team to the ownership. Our housekeeping, shuttle driver and food and beverage teams are just thrilled that you specifically identified their level of passion to get it right.
Your comments description is exactly what a Four Points by Sheraton is supposed to be for our guest so a great big THANK YOU!
We all hope to see you again in the near future to gain a prefect score!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020

I must commend the housekeeping team at this hotel. It is definitely the cleanest room and bathroom i have ever stayed in whilst visiting the US.

The location of the hotel is quiet easy to access from the airport as the hotel does provide a hotel transfer service

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Garry N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tonia B, General Manager at Four Points by Sheraton Raleigh Durham Airport, responded to this reviewResponded 9 February 2020

Hi Garry N
Thank you for staying with us and for such a great review! The housekeeping team is truly dedicated to cleanliness and I can't wait to share your comments with entire team. Shuttle drivers will be on stand by for your next pick up.
Your review means so much to us, thanks again and please let us know when you are back in the area, we cant wait to host you again.

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Reviewed 11 January 2020

The most memorable aspect of the stay was the staff. Especially, the food and driver staff. They went above and beyond and remained friendly despite the abundance of rude Northerners that treated them less than polite. Comfy beds with more than enough pillows and well equipped rooms left me not needing anything. Will stay again for sure!

Room tip: If you don't rent a car, your dining options are limited to Bojangles and Hooters
Date of stay: January 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank robbyr982
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tonia B, General Manager at Four Points by Sheraton Raleigh Durham Airport, responded to this reviewResponded 15 January 2020

Hi robbyr982
Thanks for all the kind words about our staff. We are all so happy that you enjoyed your stay and the service received during your time with us.
The entire team at Four Points by Sheraton Raleigh Durham Airport thanks you for the acknowledgement and the comfort you found at our hotel.
Hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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