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Reviewed 2 April 2021 via mobile

Quiet and clean. Easy access and close to some of the eating places. Ask for a front view unless u wanna get stuck with a view of a car port and shed.
They provide free breakfast but am not sure of the details.
They have free parking.

Date of stay: March 2021
Trip type: Travelled on business
Thank AbuH937
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 September 2020

This property is located on the west side of Murphy. It is a little hard to see at first, but once you know where it is, you can find it again. The staff was friendly and given the virus issues, it seemed clean and sanitized. The bed and pillows were excellent. We did have a maintenance issue with a stopped up toilet and the safety bar on the door was not very secure. That was disappointing.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
2  Thank BillUsma74
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 January 2020

We stay at this hotel every year during Christmas while visiting family in the area. It is clean and located centrally for us. During this year's stay, we encountered a few issues that were frustrating. On the second morning, our television stopped working. We went to the front desk about 9 am to let them know. We told staff that we would not be returning until late that night and if we needed to change rooms, we would like to do it now. We were reassured that the tv would be fixed or the cable boxes switched out while we were out for the day. When we returned at 11 pm, the tv was still not working. We went back to the front desk and were told that no one had looked at it, as promised. So, we were forced to change rooms late at night, with two children. This was frsutrating due to the lack of follow-up. The room that we were switched to had multiple electrical outlets that were loose (the cord would not stay plugged into the outlet tightly). This was also frustrating, especially in the bathroom where you had to try to hold the plug in with one hand while drying your hair. This stay did not meet our expectations based on past visits.

Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
Thank X8169XGab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PRicharme, Public Relations Manager at Holiday Inn Express & Suites Murphy, an IHG hotel, responded to this reviewResponded 12 January 2020

First of all, thank you for visiting with us every year. Second, we want to apologize that this stay did not meet with your expectations. I will share your comments with the staff and we will analyze where the lack of communication occurred. We value our return guests and want their visits be exceptional. We hope to see you again at Christmas.
Happy New Year!
Susan C.
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2019

Went to visit family and needed a quiet hotel to decompress and this was it. Rooms were clean and quiet, looked as if they were recently renovated, and the staff were awesome and I wasnt to especially recongize Ms. Hope, she greeted me after a very long drive with her Southen hospitality and it brighten my day.

Room tip: Despite what is posted on Trip Advisor, they do NOT accept pets.
Date of stay: December 2019
    • Value
    • Location
    • Service
1  Thank rogpeck2002
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PRicharme, Guest Services at Holiday Inn Express & Suites Murphy, an IHG hotel, responded to this reviewResponded 13 December 2019

Thank you rogpeck2002 for leaving us a great review! I definitely will tell Ms. Hope your compliment. I will also let the staff know that you enjoyed your stay. Please visit with us again whenever you are in the area.
Safe travels,
Susan C.
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019 via mobile

This was our second stay in this hotel, and we enjoyed it! The front desk staff was friendly and helpful, and the bed was comfortable. The water pressure in the shower was awesome! The breakfast was convenient—I especially liked the oatmeal, with the option of adding goodies like walnuts, cinnamon, and brown sugar. Yum.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank dukefan86
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PRicharme, Guest Services at Holiday Inn Express & Suites Murphy, an IHG hotel, responded to this reviewResponded 18 November 2019

Thank you for taking the time to leave us a review! I will pass on the praise to our staff. We are here to make everything go smooth and it seems like we are doing what we are doing a good job. Please visit with us again and have safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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