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“Unpleasant and unsatisfying customer service.”

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The Grand View Hotel
Ranked #3 of 3 Cleveland B&B and Inns
Reviewed 1 October 2017

Magnificent venue and location. Unpleasant and unsatisfying customer service. I was informed by staff member of a two for one dinner offer on Mondays, then when ordering I was told it was members only. Upon enquiring about membership I was told by the Manager on Duty that there was an additionial discount on drinks, to which I asked about the discount, I was told that it was "not for me to know" and "that it was confidential". The attitude and demeanour of the Manager was overwhelmingly negative and rude.

Room Tip: Great views and location.
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  • Stayed: September 2017, travelled with friends
    • Cleanliness
    • Service
Thank JamieKennedy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management14, General Manager at The Grand View Hotel, responded to this reviewResponded 6 October 2017

Dear Reviewer
To put it simply your attitude that night is not one we welcome at the Grand View.
Member Specials are for members only and you were welcome to join. Not anymore
Regards
Ben

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2 - 6 of 76 reviews

Reviewed 27 August 2017

Sorry to say the service here has gone down big time. Numerous times the entree arrived after the main? Waited over an hour for meals, if there is an event on then there is no service for regulars. Prices are in the expensive side, and the quality of food is inconsistent. Will not go again. We used to enjoy going here on a regular basis, but NEVER EVER EVER. AGAIN,

Room Tip: Try the lighthouse further down the road.
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  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank j B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management14, General Manager at The Grand View Hotel, responded to this reviewResponded 3 September 2017

Dear Reviewer
Thank you for your comments. We pride ourselves on service especially to regulars so I apologise for the bad experience.
Regards
Ben Brock

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Reviewed 22 August 2017

We came across this lovely find on Sunday. We sat in the Garden outside, (suitable for winter only). glimpsed water views, there are a few choices of seating, Gazebo, outdoor, beer garden and upstairs where views would be better. A fantastic band started after 1pm . The lines started to get very long after 12:30pm. Some staff were helpful and friendly and some not so much.

  • Stayed: August 2017, travelled with family
    • Service
Thank Angelfee73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

A grand hotel dating back to 1851 - historic - charming - best night sleep in the comfy bed - fluffy doona and quaint ensuite - amazing hosts - little gem big hotel. check the website for functions and activities.

Room Tip: Both rooms are dated but lovely
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank debappollo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management14, General Manager at The Grand View Hotel, responded to this reviewResponded 31 July 2017

Dear Reviewer
Thanks for the great review and yes you are correct its a very comfy bed.
Hope to see you soon
Regards
Ben

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Reviewed 11 July 2017

It was a very busy Sunday for the Hotel, as they had the boxing on the TV's then a live band after, Johnny Cash Tribute show.

First off the day was a spectacular winters day, sunny, no wind. The setting in the beer garden is fantastic. Even as the crows built, there was still plenty of room.

We arrived early, and ordered our Seafood Platter - which was well and truly worth every cent!!

As a couple it was too much (How often can you say that). What a great array of seafood - from bugs, prawns both in the shell and cooked with an amazing sauce, oysters both kilpatric and plain, scallops, fish, smoked salmon and more .....

To say that the staff were run off their feet would be an understatement at peak lunch time, however they were professional, and the service was not compromised.

We will be back.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Service
Thank 158karlaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management14, General Manager at The Grand View Hotel, responded to this reviewResponded 12 July 2017

Dear Reviewer
Thank you for your review. Boy you were right, the day was massive and all my staff went over and above their duties in servicing such a large crowd,
Look forward to your return
regards
Ben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand View Hotel

Address: 49 North St, Cleveland, Redland City, Queensland 4163, Australia
Region: Australia > Queensland > Brisbane Region > Redland City > Cleveland
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #3 of 3 B&Bs / Inns in Cleveland

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