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Reviews (57)
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All reviews breakfast crew great hotel would highly recommend this hotel fire pit front desk the breakfast area nice room in town great customer service scrambled eggs a great stay nc wedding housekeeping college king housekeeper
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2 - 7 of 57 reviews
Reviewed 21 September 2022

My wife and I stayed at the hotel for one night while we were in town. We really enjoyed the hotel as well as the incredibly nice staff. We were welcomed by a very sharp young lady at the counter when we arrived Tuesday evening on 20 September who explained everything to us thoroughly. We appreciated all the good info she gave us. At breakfast the following morning we were greeted by Miss Martha who was as sweet and kind as she could be. She provided a wonderful breakfast and kindly checked on us a number of times to ensure we had everything we needed. I felt such a kindness and warmth from her, I felt the need to hug her and say a personal goodbye before we departed Sadly, its becoming the norm to encounter rude people most places we go in today's world. It was truly refreshing to run into the incredibly kind people at this hotel. Miss Martha especially made our trip a very enjoyable experience. I would happily return to this hotel in the future just because of her. By the way, everything was very nice and clean also. Great hotel folks! You can't go wrong choosing this hotel if you are in the area. I would love to return again sometime in the future. Thanks for a memorable stay!

Date of stay: September 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank V1564BEmichaelz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby, responded to this reviewResponded 26 September 2022

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Martha know that she made an impact during your stay. We hope to welcome you back to the hotel soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2022 via mobile

Martha and the dining service was awesome. During breakfast there was always a wide variety and all the staff was diligent in regard to keeping the area clean. Martha and the rest of the staff were helpful and very pleasant. We will be back!!

Date of stay: August 2022
Trip type: Travelled with family
Thank U1711RJdanielleg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby, responded to this reviewResponded 6 September 2022

Thank you for the great review it is always our pleasure to take care of our guests. We love hearing that your stay was great. As Always Safe Travels and we hope to see you soon.

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Reviewed 10 August 2022 via mobile

All staff has gone above and beyond to make sure our stay has been comfortable. In particular the breakfast staff has kept the area cleanly, made sure my family and I were taken care of, and have been knowledgeable on areas to visit in Shelby. I’m so grateful for Cheri’s hospitality in particular. Thank you for an amazing stay!

Date of stay: August 2022
Trip type: Travelled with family
Thank dannig01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby, responded to this reviewResponded 6 September 2022

Thank you for the great review. We take pride in knowing that you enjoyed your stay. We hope if you are every in our area again you will stay with us. As Always Safe Travels.

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Reviewed 13 June 2022

I was in town on Saturday night for a wedding and was pleased with the amenities at the Fairfield. It was clean and well-appointed. The shower was upscale and the bed was comfortable. I had a king suite and it was spacious.

The complimentary breakfast bar was just OK, no fault of the polite and efficient attendant, but the quality of the proteins was not great. Scrambled eggs appeared to be the re-hydrated variety and the sausage patties were terrible. But I am picky about sausage!

I did not use the pool or fitness center, but they looked to be more than adequate and well-equipped. They also had a fire pit, which was nice.

One caveat is that I could not find the "free internet access", so I opted to pay the $4.95 fee for high-speed data. Apparently, I connected to it four times waiting for my device to recognize that I had internet service. I was charged four fees! The desk clerk reduced that to two charges and stated that management had a policy and she could not reduce it to one. Buyer beware.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank CharlesJefferson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 June 2022 via mobile

Everyone was very accommodating! Sherry is a fabulous breakfast hostess! She keeps the place very clean and well stocked. The staff was always pleasant. They have done an excellent job training for customer service!

Date of stay: June 2022
Trip type: Travelled with friends
Thank Linda W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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