I have been in Hospitality Management for a little over 10 years with IHG Candlewood Suites, I can say, that even with brand new hotels, you cannot get everything perfect; but there is a standard of quality that must be upheld.
The standards of this seemingly no-brand hotel are very poor. The first tip, never judge a book by its cover. This hotel looks very nice. From reading other reviews, my room was actually quite decent. There were no strange smells and it was fairly clean.
There was, however, hair all over and in the bathroom; inside the tub, shower walls, toilet, and sink. Im not sure when the last time the floor inside my room had been mopped, there was a thick, sticky residue all over the floor and on the nightstand next to the bed. Thankfully, I had enough disinfectant wipes to clean all the counters, tables, and all over the bathroom and kitchen area.
The kitchen, for an extended stay, was very nice. I see a lot of reviews complaining about no kitchen amenities, which is actually fairly normal, luckily enough I bring my own cooking supplies. You do get a full fridge; mine was pretty clean and had no odor, a large sink, and two glass-top stove eyes.
I can deal with an unclean area, because I always bring my own cleaning supplies wherever I go, especially during this pandemic, you shouldn't trust any area if you didn't clean it yourself.
My greatest issue with this place, so far; it is only my first night here, is the noise.
I am on the ground floor, and it sounds like the room right above me, has a horse keeping up a residence. From 12pm-10:14 pm, while I'm writing this review, has sounded like it has been trotting all over the place and doing its own renovations.
I called twice and was told that it would be handled. It's been an hour and nothing.
Mind you, the office is closed and you are given a number to call, I do not believe the guest service clerk is not on property, otherwise, the situation would be dealt with. There is also no hotel security.
I will be getting with someone in the morning for a formal complaint and to make sure my room is moved asap.