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Reviews (109)
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All reviewssocial hourmain staycar washone cup coffee makerfront deskgas stationcomplete kitchenlots of pillowsoatmealfree laundrylonger stayconference roomhuge roomsmall kitchensized fridgehot tubgreat customer service
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Reviewed 23 January 2017 via mobile

This is the second time we have stayed in this hotel. The first time we stayed here was about 2 1/2 years ago. We had sold our home and need a 10 day stay before we could get into our new home. This time we are again moving and had a 3 day stay. The place is well kept, clean, quite and affordable. The breakfast is above par and was ready before the 6 am start time which I appreciate since I am an early riser. The rooms are spacious and we'll equipped. It would be nice if they offered more coffee pods in the room but coffee is always available in the lobby area. Parking and access is great. There is a nice fitness center, pool, hot tub and guest laundry. All equipment and facility are in good condition and clean. The front desk staff was consistently friendly and helpful. I will stay again when in Fargo and would recommend.

Stayed: January 2017, travelled as a couple
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management701F, Manager at MainStay Suites, responded to this reviewResponded 31 January 2017

Thank you very much for that lovely review. We take pride in our hotel and are so very glad your stay was accommodating with every aspect of the hotel. We hope to see you if you ever need a room in Fargo for the future!

Molly Brouillard
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2017

We stayed here during a college visit. It was two adults and three teenage girls. The kitchen area was a real bonus. They used that area to get ready,and do homework. It was located near a lot of things to do and places to eat. Worked well for us. We even left an item in the room and they called us a week later to ask if it was ours. Great staff. The only downfall is the breakfast area was extremely dirty. The TV was up very loud, and was uncomfortable.

  • Stayed: November 2016, travelled with family
    • Value
    • Service
Thank ecgsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management701F, Manager at MainStay Suites, responded to this reviewResponded 15 January 2017

Thank you for taking time to leave great valuable feedback for our staff. We will address these few issues you mentioned and have them resolved straight away. We like our guests to feel like they are at home when they travel with us and we do hope you choose our location for your future lodging needs.

Molly Brouillard
Operations Manager

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Reviewed 10 December 2016 via mobile

Nathan at the front desk is super helpful and friendly. The hotel is clean and had everything I needed.
The rooms have a full kitchen so you can actually cook supper if you want. The hotel has happy hour from 5-6:30pm during the week. This is a great addition and gave me a chance to socialize a bit. This is a great place to stay!

Stayed: December 2016, travelled on business
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management701F, Manager at MainStay Suites, responded to this reviewResponded 13 December 2016

Thank you for taking the time to give praise to our employees and our hotel I have shared the positive feedback with the entire staff, especially Nathan, to encourage them to keep up the great service! Hope to see you back if in the Fargo area again.

Molly Brouillard
Operations Manager

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Reviewed 5 December 2016 via mobile

We really enjoyed this motel! I would like to compare our stay to the story of the 3 Bears. Maintenance Supervisor Curt Gehrtz had the pool "Not to hot, Not to cold, but Just Right!" This allowed us to enjoy the pool with our grandchildren. I addition I would say the same temperature of our room when we arrived and comfort of the bed. Fantastic!

Stayed: December 2016, travelled with family
Thank kirkmotl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management701F, Manager at MainStay Suites, responded to this reviewResponded 13 December 2016

Thank you for choosing our hotel to rest your weary heads. We are overjoyed your stay was pleasant and everything was "just right". the staff and and I thank you for the kind words and hope you choose us again for your lodging needs.

Molly Brouillard
Operations Manager

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Reviewed 15 November 2016

First, the good stuff. Josh - he was great! Though working alone, he came up and helped change three sets of bedding (answering the phone in his pocket more than once), and restocked the coffee/tea baskets as well. He even got a room key issue solved, as he was leaving, at the end of his shift (this was after midnight, when there is no-one left at the front desk - he was literally heading out the door). Rooms were ok-nice to have full-sized fridge and a microware (didn't use the half-size countertop range), breakfast was pretty good, pool & hot-tub was in the Red Roof Inn next door (connected by a short link between the buildings). There is a small exercise room, and a small (usually full during our stay) hot-tub in the Main Stay.
Not so good: the reason Josh rose to the occasion was the request we left at check-in to get our rooms cleaned while we were out shopping the following day was not recorded anywhere. Hence our surprise upon our return that (late) evening! Also, while changing the bedding on the bed my wife and I had slept in, a key and security swipe-card on a lanyard (Democratic Party property) came flying out of the top sheet when I pulled it out of the foot of the bed. Not a good moment. The sheets had OBVIOUSLY not been changed previous to our arrival. Other nagging issues included a shower that had to be set to the most aggressive massage setting to get (barely) adequate flow, a door faceplate that was missing the bottom screw and causing the door to jam when trying to open it, and a bathroom fan that didn't work at all. Thankfully, the rest of the weekend was great!

  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank rjm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management701F, Manager at MainStay Suites, responded to this reviewResponded 17 November 2016

Thank you for taking the time to leave such detailed feedback regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have commended Josh on his efforts to make your stay satisfactory and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Molly Brouillard
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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