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Reviews (484)
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Reviewed 2 July 2018

Hey from a few previous reviews I have read one would expect this place is heading downhill rapidly.
My experience was completely different, it was a very enjoyable stay and one I am looking forward to repeating very soon.
Room and bathroom were very good, cleanliness was up to scratch and convenient being able to park virtually right outside the room.
The friendliness of the girls in the pub was really welcoming.
The food was good in the evening, the breakfast very good in the morning.

If I was being picky and only mentioning so that management can act if they wish:
Main TV Chanel’s not working is not acceptable
Windows which can’t be left open at night (for fear of being burgled) aren’t good when it’s thirty degrees!
Serving hard cheese not good (3 were great, 2 weren’t but the bill was reduced)
Someone needs to take ownership, The Manager may have been there but we wouldn’t have known definitely not a “mine host” on the place.

But it’s a definite return for me, just with the obvious inconsistency seen in previous reviews I can’t as yet recommend to friends.

Room Tip: Room 1 was good
Stayed: June 2018, travelled as a couple
Thank arthurh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen B, Manager at The Knife & Cleaver, responded to this reviewResponded 4 weeks ago

Thank you for taking time to leave a review, we are glad to hear that you enjoyed your stay with us, the comments have been passed to the team and were pleased to hear them. we have noted your comments and will be hoping to get these resolved soon. We hope to see you again soon.

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Reviewed 24 June 2018

We had enjoyed an evening event at this pub a couple of years ago which was superb, so we were looking forward to staying overnight. Quite a pleasant room, although could have been cleaned better. The bathroom had cracked floor tiles and needed a proper clean. A lovely Twinings Box for Tea and Coffee looked enticing but contained PG Tips Tea Bags! No tissues in the room surprisingly. But oh the breakfast!! No juice, no toast, no fruit. Just one choice from an admittedly interesting menu. A bowl of Granola with yoghurt and compote is Not a Breakfast! This is NIT a four star establishment any longer. What a shame!!

Stayed: June 2018, travelled as a couple
1  Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen B, Manager at The Knife & Cleaver, responded to this reviewResponded 26 June 2018

Thank you for leaving a review, we have discussed the points about the cleanliness and this has been actioned with our housekeeping team. With our breakfasts we do offer free refill on tea and coffee as well as free toast and juices, so we apologise that this wasn't communicated to you. we hope that you give us another chance in the future.

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Reviewed 24 June 2018

Nice place but, sadly, let down by lack of attention to detail. Chalet-type room in the annex. Room number 7 needs a thorough clean. Obvious surfaces, such as window ledges, dressing tables etc, were OK but if you take a look at the chair, it is thick with dust. Needs a good 'bottoming' as my grandmother would have said. Tiles in the bathroom were cracked and need replacing. The only way to fill the kettle is by using one of the glasses as it doesn't fit under the tap! Breakfast menu looks fairly decent but there was no selection of fruit juices, no offer of toast, no offer of a refill for tea and coffee and no fresh fruit. Altogether quite disappointing.

Room Tip: Before taking the room, check for cleanliness.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank guhor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen B, Manager at The Knife & Cleaver, responded to this reviewResponded 26 June 2018

Thank you for leaving a review, we have discussed the points about the cleanliness and this has been actioned with our housekeeping team. With our breakfasts we do offer free refill on tea and coffee as well as free toast and juices, so we apologise that this wasn't communicated to you. we hope that you give us another chance in the future.

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Reviewed 22 June 2018

I shall never go into the above ever again, after visiting yesterday.

My wife and I plus a friend had booked for dinner…yet there was nothing on the menu that we fancied. This has never happened before in any other restaurant we have visited. Also the chairs are extremely uncomfortable.

So we paid for the house wine and left…although initially we were charged for a more expensive wine.

DREADFUL!!!

  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank dougm527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen B, Manager at The Knife & Cleaver, responded to this reviewResponded 26 June 2018

Thank you for leaving a review, we have received only high praise for our menu and try to cater it so that there is something for everyone, sorry you didn't find this to be the case, with regards to the house wine, our house doesn't mean our cheapest, we select our house wine as the one we perceive to be the best value for our guests. so we apologise for that.

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Reviewed 17 June 2018

Good points:
-Nice location
-Nice shower and rooms
-Nice food and beer
-Service was friendly.
-Wifi

Bad points;
-Seem to run out of popular food frequently but i think this is down to the slightly odd and overpriced menu.
-Strange menu (what are "small plates"? and the Tapas choice was a bit odd for an English pub)
-Kettle doesn't fit under the sink in the rooms
- Only one TV channel (Dave) in one of the rooms
-Stingy breakfast (one of everything on cooked breakfasts) (Pancakes were also poor)

In my opinion this place is overpriced on everything by about 20 / 30%. I realise it can be a bit pricey this close to London but in my experience the rooms here are worth about £80 /£90 a night tops with breakfast and not £109.

The food and beer here were good don't get me wrong but the portions were inconsistent A massive bbq ribs meal (which they ran out of on the second night) so I opted for the pork tenderloin which was nice but was small and a bit stingy in comparison for about the same price

Certainly a nice place and a lot of potential, but doesn't meet the asking price currently in my opinion.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen B, Manager at The Knife & Cleaver, responded to this reviewResponded 26 June 2018

Thank you for taking your time to leave a review. we are sorry to hear that it didn't meet your expectations. We have discussed the matter with regards to the food with the team as a means to further their training. we hope you visit again soon so you can see the improvement.

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