We booked this room as we were coming in for a big basketball tournament. My in-laws requested a first floor room as my mother-in-law is having knee surgery and can hardly do stairs but by 8:00 pm, they just had to take what they could get....a 2nd floor room. Their room still wasn't cleaned so the gal at the front desk shut down the front desk and started cleaning their room! The second room we booked was used by my brother-in-law and his family Friday night and my family Sat . night. They left and the room was not cleaned prior to our arrival. We were placed in a room by the pool. The hallway door was right by an exit door. The deadbolt did not work on either door and exit door was open every time. You did not need your key to get into the hotel. On Sunday morning, we started receiving wake up calls at 5:15. We never requested a wake up call and didn't need to be awake until 6:00 am for a 8:00 am bball game. The pool closes at 10:30 but there were still kids in there at 11:15. Very loud in the room since door to the pool wouldn't close. Outlet behind table was coming out of the wall. Hair dryer did not work not did outlet in the bathroom. Front desk was of no help and there wasn't a manager coming in...We booked this room as we were coming in for a big basketball tournament. My in-laws requested a first floor room as my mother-in-law is having knee surgery and can hardly do stairs but by 8:00 pm, they just had to take what they could get....a 2nd floor room. Their room still wasn't cleaned so the gal at the front desk shut down the front desk and started cleaning their room! The second room we booked was used by my brother-in-law and his family Friday night and my family Sat . night. They left and the room was not cleaned prior to our arrival. We were placed in a room by the pool. The hallway door was right by an exit door. The deadbolt did not work on either door and exit door was open every time. You did not need your key to get into the hotel. On Sunday morning, we started receiving wake up calls at 5:15. We never requested a wake up call and didn't need to be awake until 6:00 am for a 8:00 am bball game. The pool closes at 10:30 but there were still kids in there at 11:15. Very loud in the room since door to the pool wouldn't close. Outlet behind table was coming out of the wall. Hair dryer did not work not did outlet in the bathroom. Front desk was of no help and there wasn't a manager coming in until Monday. So very disappointed. Kids were excited about coming to town for their tournament and barely got any sleep! And I had a bad hair day!! Crabby mom. More
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