We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service here is shameful to Sri Lanka!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Life Ayurveda Resort
Ranked #9 of 10 Hotels in Wadduwa
Reviewed 30 May 2013

I anticipated a great week of Ayurveda relaxation here and that part and the meals was great. However, the administration and lack of service on the rooms side absolutely ruined my trip.
The rooms were very basic; Spartan to be precise. There was no a/c unless you asked and paid for it, but this was not advised in making reservations and the hotel's on-site management didn't know how how to cope with questions about it or other service in general.

When checking in, I was placed in a basic room that looks nothing like the picture they show on the site. It was in worse shape then my college dorm room, but I thought, OK for basics and I'll be OK. I did ask if they had a ground for location, same type of room, and they said fine and moved me. Now, they watched me pack up all my bags, move my things, unpack them and then....well, I realized there were no screens on the window and asked them to put the a/c on at least. That's when I learned there was no a/c without paying extra. I'm sweating my backside off, as I'm unable to open the windows with no screens and had even asked about screens and then.....only after I had moved did they demand payment for a/c!!!!!! So, I refused and had to move back up to the original room. They didn't care, and they didn't help move my bags after just staring at me ignorantly.

So, then I ask for an adaptor for my computer, as there's no TVs or radio in the room, so that was my resource for entertaining myself. I had to ask several times to get it, even though I asked on check in. Anyway, it was burnt out and sparking, so the next morning I asked for a new one. First at 8 o'clock, then at 10, then at noon.......finally after lunch, I asked for another one and stood at the desk until I got it. 1 o'clock! 5 hours to get an adapter in a hotel with 23 rooms! To make matters worse, they had taken the original adapter and put it back in the drawer to use again!

The next day, I went out on a tour/excursion, but my shower was dripping and I told them that it's best they send someone to fix it and turn it off to not waste water. Up til now, I'm just thinking it's a bump in the road, so I'm being nice. After a full day of touring and then enjoying my dinner, I go to my room and work on my computer. At 9 p.m., I'm ready to shower for bed etc., ....only to find out that there way of fixing my shower was to turn off the water to my room COMPLETELY!. No sink, no toilet and no shower working at all. Noone was around to fix it either. I had to knock on the door of the manager and get him out of his on-site apartment to address it. It still wasn't right, the pressure was now gone, but I had water. The next day, I got the pressure back, but the drip was still there the rest of my stay.

The next day, my room was not made up.....at all. It turns out the guy who was to make up my room had taken the day off. Oil from Ayurveda everywhere along with beach sand.....not nice to sleep....but what the heck; it was like camping as there wasn't even mattress pads on the bed. What did the management say.....Oh;.....sorry. That's it, Sorry.

So now, I'm getting angered by the minute at everything to do with the hotel side. I told them they should make it right and acknowledge their lack of service because I had been very patient. I asked for an airport transfer back, but they hesitated and offered a free tour. I had people to go with, and said OK as I was not trying to bother them. However, it rained and the trip was cancelled, trying to move it to the next day, but I would have had to go by myself and this to me was not right, so I asked for the transport to the airport as originally requested. Here's what the actual owner responded......EXACTLY!


from our side , we are not entitle to to offer a complimentary airport transfer,
there is not so serious or damaged done from our side.


You've got to be kidding me! All of this terrible service and he writes that? Oh yeah, and to make matters worse. The charge that they told me to pay for my bill was one amount and in the exchange rate they gave me they automatically charge an unauthorized 3% fee for handling. They didn't announce this fee and neither did the booking agent. I wasn't advised of it either; they just put it on my bill. So, when I told them it wasn't right, they ARGUED with me and told me it was normal. I'm in the hotel business.....IT IS NOT NORMAL to do this without authorization and it was taking an addition 22 Euros from me without my permission. There was a small hand written sign on a magic marker board at the front desk,.....but in German,.....so really not disclosing this fact.

So between bad service and in essence, unauthorized charges; you would be an absolute idiot to stay at this place. Regardless of the Ayurveda treatments; it is a place you have no assurance of relaxing in because the management and the ownership just plain do not care about doing the right thing and the booking agent doesn't even follow through on the complaints. They'll never get any of my money again and I hope they don't get yours either if you are reading this. There are plenty of other places to go........go to any one of them, but not here.

Room Tip: Go to any other place in Sri Lanka but here.
See more room tips
  • Stayed: May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
20  Thank knowthescore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (17)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 17 reviews

Reviewed 9 January 2013

The facilities are very basic. Do not book through booking.com as the price there is about 3x as the regular fee. I paid $250 instead of $100 per night (standard discount) that you get from sites like fitreisen.de. Compard to that price, the room standard was very poor.

  • Stayed: January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank pinkzomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017
Google Translation

Room Tip: Al momento della prenotazione ricordarsi di un piccolo dettaglio : se lo desiderate richiedete la ca...
See more room tips
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank fariocopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017
Google Translation

Room Tip: Ich bevorzuge die Zimmer im 1. Stock
See more room tips
  • Stayed: May 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank dos1323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2017
Google Translation

Stayed: March 2017
Thank flosolfanelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Wadduwa
0 km away
The Blue Water
The Blue Water
#3 of 10 in Wadduwa
1,436 reviews
0 km away
Reef Villa & Spa
Reef Villa & Spa
#1 of 10 in Wadduwa
467 reviews
0 km away
Taprobana Wadduwa by Asia Leisure
Show Prices
Show Prices
Show Prices
0 km away
Villa Ocean View Hotel
Villa Ocean View Hotel
#10 of 10 in Wadduwa
377 reviews
0 km away
Royal Palms Beach Hotel
Royal Palms Beach Hotel
#3 of 11 in Kalutara
1,311 reviews
0 km away
Siddhalepa Ayurveda Health Resort
Show Prices
Show Prices
Show Prices

Been to Life Ayurveda Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Life Ayurveda Resort

Address: No 18 Ratnayaka Place, Thalpitiya, South Wadduwa, Wadduwa 12560, Sri Lanka
Region: Sri Lanka > Western Province > Wadduwa
Amenities:
Beach Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Wadduwa
Price Range: $223 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Life Ayurveda Resort 3*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Life Ayurveda Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Life Ayurveda Resort Sri Lanka/Wadduwa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing