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Jola P
Poznan, Poland

Hotel in a great location

Review of Astoria Hotel
4.0 of 5 bubblesReviewed 3 Aug 2024
+ Great location next to the beach. Also close to Varna (only 20 minutes by bus) so perfect for a quick day trip to Varna.
+ Separate area on the beach with a bar exclusively for hotel guests.
+ Lots of sunbeds and beach umbrellas available at any time during the day. Very convenient!
+ Spacious rooms with a big bathroom and balcony.
+ Some staff members were extremely nice and helpful. Especially Dimitar who handled restaurant reservations (thank you for accomodating our needs) and Pasindu from Sri Lanka (thank you for being so cheerful and friendly).
+ Two theme restaurants (Italian and Japanese) available at the hotel at no extra cost for all inclusive guests. The Japanese restaurant was amazing!
- It'd be great to have more pools. One big pool, one smaller one, and one for kids are not enough for two big hotel buildings and all the guests. Pools were always very crowded.
- Staff members in the main restaurant didn't speak English so it was difficult to learn more about the dishes served.
- Generally staff members were rather distanced, didn't smile, and didn't engage in any small talk with hotel guests. That's why it was so great to meet Dimitar and Pasindu who were so friendly and open.
Date of stay: July 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kostadin Yordanov, Guest Services / Front Office at Astoria Hotel, responded to this review
Responded 10 Aug 2024
Thank you for your nice comments regarding the units of our complex. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours, even though we wished you shared your concerns with us on property to give us the opportunity to make it right for you.
Best Regards,
Your Hotel Astoria Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (268)
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7 - 12 of 268 reviews
Reviewed 1 August 2024

The rooms are nice and clean. Combining the number of shezlongs at the beach and at the pool makes plenty of seats for everyone. There are at least 3 bars that we used and an extra one at the beach. Most beverages are good enough. The food is tasty and the one at the asian restaurant is absolutely great. Nice entertainment and water sports (polo, volley) programs. The staff has always been nice.

Room tip: All shezlongs at the beach get taken in the morning, with a few remaining at the pool.Post lunch we could find shezlongs at the beach easily
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eliasisro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kostadin Yordanov, Guest Services / Front Office at Astoria Hotel, responded to this reviewResponded 10 August 2024

Thank you so much for your feedback. We are happy to hear that you have enjoyed your stay. Looking forward to welcoming you back to Hotel Astoria very soon.
Best Regards,
Your Hotel Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

To start with...I was really apprehensive before my first holidays ever in Bulgaria. Mainly because of deeply-rooted stereotypes. In most cases,I opt for 5*hotels but this time I gave 4*star hotel a try.
Astoria Mare is a great option for both a family and for young people. It's very close to the beach and it's located close to the centre full of bars,shops etc.
The room is really spacious with a big wardrobe to put your things there. Very comfortable beds, a very nice and big bathroom. You can find towels, a hairdryer ,a shower gel and shampoo there.
Food in the main restaurant for everyone ,even for vegetarians. e.g. soya milk, almond, rice milk,smoothies out of fresh fruit etc.
Meat, croissants, waffles, porridge, sea food, cakes, soups,.ice -cream and much more. Apart from that Asian and Italian restaurant available,just need to book first,free of charge in all inclusive option.
Water 24/h, lots of fruit, cakes and ice cream by the pool from 15.00-17, snacks and more.
Drawbacks:
Not enough sunbeds on the beach ,especially around 10-11.30 a.m.
If a room is in an adjoining building,you need to use 2lifts to get to the main building.
Shallow room cleaning
Smoking allowed nearly everywhere :((

Date of stay: July 2024
Trip type: Travelled with family
Thank Gruszeczka500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kostadin Yordanov, Guest Services / Front Office at Astoria Hotel, responded to this reviewResponded 10 August 2024

Thank you for your nice comments regarding the units of our complex. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours, even though we wished you shared your concerns with us on property to give us the opportunity to make it right for you.
Best Regards,
Your Hotel Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

The hotel îs very good excelent condițions 10 for all animațion very good. Restaurant the same bar evrything the beach. Îs clean and beutiful the drunk îs very cold evrything IT was beutiful and Nice the staf of the hotel îs Nice melissa abs Alex was very Nice and anotger gays was as well thenks. Astoria. Hotel. For a beutiful vacation

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gabriela D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kostadin Yordanov, Guest Services / Front Office at Astoria Hotel, responded to this reviewResponded 10 August 2024

Thank you very much for the nice comment and the recommendation. We are more than happy to know, that you had an awesome vacation and truly enjoyed it. It will be a pleasure to welcome you back!
Best Regards,
Your Hotel Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

We really like the hotel . The service is amazing. We were at the birthday of the hotel and everything was perfect. The beach is very clean . The staff is very nice and helpful. About the animation team I can say the same . They are very nice and they make the fun . The birthday was memorable because of them also . Special greetings to the girl from the animation team (Melisa) we love her , with the best smile and making all the things perfect . Thank you for everything

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniel D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kostadin Yordanov, Guest Services / Front Office at Astoria Hotel, responded to this reviewResponded 10 August 2024

Thank you very much for the nice comment and the recommendation. We are more than happy to know, that you had an awesome vacation and truly enjoyed it. It will be a pleasure to welcome you back!
Best Regards,
Your Hotel Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2024

One of the few hotels we visited twice. Excellent location close to the beach, great service, very good food, especially the Asian restaurant. And of course the excellent animation team. Namely Zlatko, Poly and of course Miss Melissa (btw we really cheered for you during the animators vs guests competition :) we're only sorry we didn't join in sooner)
We recommend it to everyone.
We do not exclude that we will visit the third one sometime.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pavol J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kostadin Yordanov, Guest Services / Front Office at Astoria Hotel, responded to this reviewResponded 29 July 2024

Dear Pavolj860,
Thank you for choosing Hotel Astoria for second time for your summer vacation ! As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours, hope that you will allow us another opportunity to demonstrate our level of hospitality and interest in serving you properly in the future.
Best Regards,
Your Hotel Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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