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Kirsty C
London, United Kingdom

4 star family holliday

4.0 of 5 bubblesReviewed 15 Aug 2019
We have just returned from a 10 day stay here. We are a family with 2 young children.
In general we mostly enjoyed our stay here, although I’d say it’s a four rather than a five star hotel, as the hotel building has not been well maintained, and the food/ service weren’t great.
Positives:
The location is fantastic it’s right on a sandy beach, and the seawater was warm. There was no fight for loungers either at the pool or on the beach.
The hotel is good for families and has a relaxed family atmosphere.
The kids enjoyed the drawing and the mini disco with the animation team. There is also a warm indoor (mineral) pool, which was very quiet.
The outdoor pools were great for the kids, and there was plenty of food on offer so we never went hungry. The kids loved the ice creams from the pool snack bar.
Negatives:
The waiting staff in the restaurant / pool bar do not speak English. At one point I asked for a large spoon and got a blank look in return. The waitresses in the restaurant were pretty miserable and did not once smile or speak to us of there own accord throughout our 10 day stay. A good morning, or Hi, or are you finished? before whipping a plate away would have been nice.
We were one of perhaps 2 English speaking families on resort, from what I heard lots of local Bulgarians/ Romanians use this hotel. This meant that the kids struggled to speak to the other kids /play in the pool, as they don’t speak any Bulgarian.
The food was a bit hit and miss. There was loads of it, it just wasn’t always very well cooked. I had some undercooked pink chicken, some very over salted carrots, some tepid seafood risotto, and some over cooked dry chicken during my stay. There was no sliced fruit at breakfast, although there were plenty of whole pieces of fruit of a questionable grade. The dry baked croissants were terrible. I was also disappointed with the kids club. There is no kids club as advertised. There is a room with some kids toys and no nannies in it. We asked at reception and she said on sunny days the animation team are out around the pool doing activities. We are used to dropping the kids off with the nannies for 2 hours and then collecting them. The hotel does not offer this service.
Date of stay: August 2019
Trip type: Travelled with family
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Reviewed 15 August 2019

POSITIVE experiences: LOCATION is great.
Rooms have see view ( not completely true)
The pool snack bar
NEGATIVE experiences:
MOLD. Black thick mold in the bathrom even on the tube of the shower, and almost everywhere. See attached pictures. Nothing happened after asking for cleaning. As you see the mold is removable, I have tried it. The cleaning woman changed the towel with the black spot and did nothing.
FOOD. A lot ,but not good.
ROOMS:The rooms of 201-205 did not have a real see view if you sit on your balcony. Because of the balconies arrangements you are able to take a look of your neighbours room. There is no privacy.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank egomilany
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2019

Hello, I'm from from Romania. We were here for over a week and enjoyed every minute of our stay. The room was clean and wide. The beach was our view every morning. The animation team was the best. They made different games and night shows. We will come back for sure.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank Мария Е
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2019

Me and my boyfriend decided to have a vacation here in Golden Sands. We stayed here for two weeks! The hotel was really big! Our room was clear and bright with beautiful view of the sea. The food was delicious and the personal was very nice with us! We were having fun time with the animation team! We danced zumba and did gymnastics. We made new friends! It was amazing! ❤❤❤

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank Vasilena G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2019

That is the third time of visiting this hotel and every year it is getting better. This is the most beautiful holiday club I have ever seen. It has everything you need. The pools are very big and clean. The beach is very clean too. The food in the restaurant is well cooked. We are impressed and by the animation team. They are very friendly and they are doing our day funny. Also in the evening they are having good programs. We really loved them and hope we will see them again next year !!!

Date of stay: August 2019
Trip type: Travelled with family
Thank Desislava A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2019

The best hotel ever. i like this hotel,because all is free. have clean rooms, good restorants, good food and every year we are in there. The pool is clean too. Here have a lot of animations, games and activities!!!

Date of stay: August 2019
Trip type: Travelled with family
Thank Gosho2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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