We stayed in a 2 br condo on the residence side. The apartment had everything we needed and we loved the ability to ski in and out. The residence only hot tubs on level 3 were a real bonus as the main hot tubs on the hotel side are a little dated and overly populated. This place is perfect for a family ski trip. We won’t stay anywhere else More
Overall we had a good vacation stay. We reserved room last minute , so ended up with smaller room and had to add cot as we are 5 . The room was clean , slightly outdated. The fridge worked as freezer, so all our fruits would freeze. Coffee filter and tea kettle were a need. Regular bed mattresses were OK, but cot mattress was hard to sleep on, as you could feel all the springs sticking out. Pool was OK, kids enjoyed it, dry sauna was not reaching normal sauna temperatures , so it was not really useful. The location is very convenient close to majority ski lifts. We would probably try to stay again, but book ahead of time.
Dear Eleonora L,
Thank you for taking the time to write such a detailed review of your stay with us. All of your comments and observations are very much appreciated and we are sorry to hear some of your experiences were not up to our usual level of service.
Should your travels bring you back to Sun Peaks, we do hope we will have the opportunity to welcome you back.
Warm regards,
Tony MacDonald
Director of Rooms
Our family stayed at the Sun Peaks Grand for the third year in a row for Family Day. The location is great, the staff are friendly and helpful, and the facilities are awesome. Being able to check-in our skis and come in to warm up during the day is a treat.
Dear Darryl K,
We are delighted you've been back with us for year three! Thank you for the compliments towards our team as well!
We are very fortunate with our location in Sun Peaks village as this provides our guests with convenient access to the mountain gondolas and village stroll. This along with our ski valet service makes it easy for our skiing and snowboarding guests.
We look forward to welcoming your family back for the fourth year!
Warm regards,
Tony MacDonald
Director of Rooms
We've stayed at The Grand many times and always enjoy our stay. Location is fantastic, steps from ski lifts, restaurants and shops. Rooms always clean and comfortable. Excellent attentive staff. Thoroughly enjoy the Hot Tubs (3), Pool and sauna. Love to watch skiers from the hot tub. We always recommend family and friends stay here and we look forward to our next visit!
Dear Catherine L,
We very much appreciate your thoughtful and inspiring review! Thank you for your kind words - they were shared with the entire team here at the property and everyone was thrilled to know how much you enjoyed your stay.
It was our pleasure to have you with us and we look forward to welcoming you back to Sun Peaks Grand for your next getaway.
Warm regards,
Tony MacDonald
Director of Rooms
Very much enjoyed our 2-night stay. A busy weekend for the hotel but pool and hot-tubs were still enjoyable and the staff were welcoming and helpful throughout. Most comfortable beds we've had in a long time at a hotel and incredibly quiet in the rooms given the high occupancy on the Family Day weekend.
Dear mariaturnbull2018,
We are very happy to hear you enjoyed your visit with us. Our team always strives to deliver service excellence and it is wonderful to see our efforts met with your approval.
We look forward to welcoming you back to Sun Peaks Grand for your next trip.
Warm regards,
Tony MacDonald
Director of Rooms
Its a comfortable, very convenient property. Some attention to detail lacking. Burned out light bulbs, no back up toilet paper and too few towels. This time we also had particularly strong cooking smells in our suite that we couldn't get rid of. New updates will make a huge difference as the suites are somewhat dated, but things are clean and comfortable and the ski valet is a great bonus.
Dear Catherine D,
We appreciate the candid nature of your remarks and are sorry to hear if our services lacked some details for you. While we are always pleased to provide any amenity requested, your room would have come set with two washrooms. Each is provided two mounted full rolls of toilet paper, four full sets of towels (bath, hand & face cloth) and replenished with each Housekeeping service. Regrettably, light bulbs do not advise us when they are going to burn out, and we replace as needed, as promptly as possible.
Still, we are pleased to hear you enjoyed the location of the hotel in relation to the ski slopes. As well, our ski valet service is a wonderful touch to make it easy to get out and enjoy the snowy wonderland at our doorstep.
We hope to have the opportunity to welcome you back to Sun Peaks Grand in the future.
Warm regards,
Tony MacDonald
Director of Rooms
