Dear Catherine D,
We appreciate the candid nature of your remarks and are sorry to hear if our services lacked some details for you. While we are always pleased to provide any amenity requested, your room would have come set with two washrooms. Each is provided two mounted full rolls of toilet paper, four full sets of towels (bath, hand & face cloth) and replenished with each Housekeeping service. Regrettably, light bulbs do not advise us when they are going to burn out, and we replace as needed, as promptly as possible.
Still, we are pleased to hear you enjoyed the location of the hotel in relation to the ski slopes. As well, our ski valet service is a wonderful touch to make it easy to get out and enjoy the snowy wonderland at our doorstep.
We hope to have the opportunity to welcome you back to Sun Peaks Grand in the future.
Warm regards,
Tony MacDonald
Director of Rooms