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Traveller rating
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All reviews great location hot tub underground parking room was large ski slopes gas fireplace small kitchen an upgrade bit dated a great stay mountain view ski room off season shops and restaurants robyn jasper bottoms
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Reviewed 28 February 2021

Is EXCELLENT located right in front of the mountain, the service was great, beds are super comfortable, and price was reasonable, for the location of the hotel. is a beautiful Ski resort, probably the nicest I've visited in Canada,

Date of stay: February 2021
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Review collected in partnership with Coast Hotels
Thank vickycalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krish Mani, General Manager at Coast Sundance Lodge, responded to this reviewResponded 1 March 2021

Hello !

Thank you for posting your Coast Sundance Hotel stay experience on TripAdvisor.

We appreciate your positive feedback about your stay especially about the service and will for sure share it with our team members and are eager to welcome you back. Hope you will be back to rejuvenate again ! Coast Hotels has developed a comprehensive cleanliness protocol - Coast Clean Program - and we are glad that our work is being acknowledged.

Feedback like these are critical to our ambassadors morale and will certainly encourage them to continue their excellence in guest satisfaction. We have a very high guest satisfaction rate and it feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Coast Hotels and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that.

We truly appreciate knowing about your experience, so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better.

We look forward to welcoming you back soon and we truly appreciate the five stars.

Krish Mani
Interim General Manager

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Reviewed 22 February 2021

Had to park away from hotel and walk back and forth. Did not get to utilize the ski-in ski-out because of that. Couldn’t get a hot tub booking and smoke alarm kept going off when cooking even though there was no smoke or burning. Lots of noise between (joint) rooms.

Date of stay: February 2021
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Review collected in partnership with Coast Hotels
Thank tb1454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Bingham, General Manager at Coast Sundance Lodge, responded to this reviewResponded 23 February 2021

Hello tb1454, Thank you for your review. I'm sorry to see that you did not enjoy your stay with us. I'm not sure how the parking aspect affected your ski-in/ski-out ability. I'll follow up with our Maintenance team regarding the smoke detector and noise issues between rooms that you experienced.

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Reviewed 21 February 2021

The Coast Sundance lodge was a great ski in ski out facility. Our room which had a view of the mountain was terrific. All COVID protocols were followed and they made us feel welcome and safe. Staff were very accommodating and were a pleasure to deal with. Will return next ski season.

Date of stay: February 2021
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Review collected in partnership with Coast Hotels
Thank dennydoesitall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Bingham, General Manager at Coast Sundance Lodge, responded to this reviewResponded 22 February 2021

Hello dennydoesitall, Thank you very much for your review! I'm pleased to see that you had a great stay and enjoyed the view from your room. I'm very happy to see that our protocols are working and helping guests feel safe. I'll be sure to share your comments with our team. Thank you again for taking the time to share your experience, and we look forward to welcoming you back to the Coast Sundance Lodge next season.

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Reviewed 20 February 2021

Carpets need cleaning or replaced in stairways, hallways and trolleys. Some good service. Clean rooms. Dirty parkade with garbage and litter while laundry being done. Conveniently located. Great shops attached.

Date of stay: February 2021
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Review collected in partnership with Coast Hotels
Thank bmecham2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Bingham, General Manager at Coast Sundance Lodge, responded to this reviewResponded 22 February 2021

Hello bmecham2021, Thank you for your review. I'm disappointed to read about the cleanliness issues you experienced, and will be sure to follow up with our team.

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Reviewed 12 February 2021

100% will be back especially since they allow dogs! Also, Robyn was super nice and helpful. Having the hot tub to myself as per protocol was so very nice as well. I could live with that even outside of pandemic.

Date of stay: February 2021
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Review collected in partnership with Coast Hotels
Thank Ana1Sima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Bingham, General Manager at Coast Sundance Lodge, responded to this reviewResponded 12 February 2021

Hello Ana1Sima, Thank you very much for your review! I'm happy to see that you had such a great stay with us. I'll be sure to share your comments with Robyn - she's amazing! We look forward to welcoming you and your furry friends back to the Coast Sundance Lodge in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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