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Pacific Shores Resort and Spa
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Reviews (585)
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All reviewshot tubcraig bayfull kitchenindoor poolvancouver islandbedroom unitnice resortgas fireplacewasher dryeroff seasonexercise roomthrough rcilow tidemini fridgechange roomsparksville areawater restaurant
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Reviewed 22 September 2012

If we could give this 0 stars for service, we would. We were checking in for a wedding, which the resort obviously were informed of. We arrived at 1:30PM hoping we could check in earlier than 3PM. They said they would try to accommodate our request and call us when the room was ready. The woman suggested we get ready for the wedding in the gym bathroom. ????Really???? We ate at the not so great restaurant. We were asked to wait for about 10-15 minutes despite there only being 3 tables seated. We kept checking in with the front desk about our room but they said it was not ready yet. We found a housekeeper in another room who told us our room was probably ready, but that the manager needed to check it. I was able to find out what room we were being placed in and asked the cleaners to please prioritize cleaning our room. We explained to them the situation, and they were very sweet. They said they had no idea that we were there for the wedding, and if they had known, they would have cleaned our room much earlier. They immediately went to clean the room. We were required to get a 2 bedroom suite because we were only staying one night. So, once they cleaned one of the rooms, they allowed us to get ready in it, while they prepped the other room. We got ready in about 20 minutes and made it to the wedding in time. My parents checked into the adjoining room when it was ready. Later in the evening at 10:30PM, we walked past the lobby and a woman at the front desk stopped us. She told us that we were checked into a room that wasn't ours and that we needed to move out. She explained that our two bedroom suite was only actually a one room suite, and that we had taken another room that wasn't ours. I said we had no idea but if it was possible, to just let us stay there, since someone obviously was not checking in that evening. She said we can't have something we didn't pay for, and that we must move out or they will lock us out! I explained that the wedding was still going on, and that we were not going to move out right then and there at 10:30PM and she said if we don't move out, we would be locked out of our room. The conversation got completely out of hand, and she was threatening us and stating we broke into the room. By this time, another front desk lady had chimed in arguing with us as well. I was mortified by the crazy woman, and the resort's terrible customer service. A kind elderly gentleman walked in angry that his key had been changed three times but still didn't work. He overheard what was going on, and stopped the front desk woman, and told them to listen to us. He tried to reason that we were paying clientele, and that they weren't understanding customer service. They told him it was none of his business. Wow, these people need to have a life lesson in courtesy and respect, and need to have some hotel management education!
On the flip side, the room was very nice and spacious. MANY people visiting the front desk were upset for various reasons. Not a good sign.

  • Stayed: October 2011, travelled with family
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9  Thank LApuplover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

The Landing @ Pacific Shores Waterfront Resort

Fancy lunch at The Landing, then slip into some smart casual attire & make your way to this contemporary luncheon spot & enjoy a view of the bay. The dinning room has an impressive open Kitchen where the chefs love to use the stone oven to prepare unique pizzas & flat breads. If carbs aren't your friend then maybe something from the grill will tickle your fancy with fresh seafood gracing the menu. A separate $10 lighter lunch selection is also available so there is plenty to choose from. I chose to sit inside by the window to admire the view but if alfresco dining is your boat then a well proportioned veranda (with optional shade) might really make your day.

The restaurant does have two large adjoining fish tanks that are well maintained but.. the fish are few & far between as they are awaiting new recruits (some of the older fish have now swum off to father shores).

All in all I'd say this spot is well worth a visit & it's up to you whether you make it memorable with a loved one or long & lazy with your pals.

  • Stayed: September 2012, travelled with friends
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1  Thank Kate A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

We were there the end of December, 2011 to the first week of January, 2012. The apartment was wonderful, large and spacious, lovely view of the Bay, well-appointed kitchen. Loved the location, nice outdoor hot tubs, but the indoor hot tubs and change areas were badly in need of repair. While we were there, the other guests told us the resort was in receivership, so perhaps that's why the change rooms in the Men's had holes in the floor and missing tiles.

Since we were there for a week, we asked the front desk for an extra soap and were told in a loud voice by front desk staff that we had to pay for it. I offered to buy it and she then said they were out of stock, I had to go to their store to buy soap. I was actually a bit offended by her rudeness.

The rooms were lovely. Our suite had a fireplace in the master, a jacuzzi tub in the bathroom, and the smaller one-bedroom apartment was lovely as well. There are three balconies, ensuite washer/dryer (very small capacity.) We had to take our garbage out.

I would stay there again, but hope the front desk staff isn't so rude to everyone.

Room Tip: Ask for an apartment facing the bay (ocean view) on the upper floor (no one peering into your suite as they walk past.) Skip the apartment buildings. Ours was on the townhouse side (2 bedrooms.)
  • Stayed: January 2012, travelled with family
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3  Thank ConnoisseurGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2012

We were impressed by the grounds and the condition of the reception area. We were, however a bit surprised when entering the parking garage. There to greet us were piles of mattresses, old sofas, tables, and headboards. I thought we were in a Goodwill Store. These items were taking up parking slots. Thankfully our room was very nice, although some items were worn out and had seen better days. The coffee table was very scarred, but then we felt that was no big deal. The bathroom was dated, but good sized with a tub and shower. The best thing was the kitchen. I loved having an electric tea kettle and a teapot. I have stayed in several timeshares and I must say this was the first one to have cooking spices provided. The room has a pleasant balcony accessible from the bedroom or living room. I should also add that the TV's are top of the line and having a washer and dryer was wonderful. On Monday the resort had a gentleman, Gary, tell us about the area. He was exceedingly knowledgeable and led tours. We signed up for two of his tours and were well-pleased. Gary's wife, Rhonda works with him and between the two of them we didn't miss a thing.
It's called Pacific Rainforest Adventure Tours.

Room Tip: We were in the 700 building and had a good view of the bay.
  • Stayed: September 2012, travelled as a couple
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1  Thank flom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
watermint_management, General Manager at Pacific Shores Resort and Spa, responded to this reviewResponded 25 September 2012

We sincerely apologize for the “garage sale” in the parking garage. Our building underwent a major renovation earlier this year and the owners wanted to be environmentally friendly, and sell the used furniture for modest prices.

You are correct, the bathtub and the tiles were not updated in the building you have stayed in, as they are in very good condition. Glad to hear you enjoyed the tour; hope you come and visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2012

We planned a weekend with anohter couple but did not start looking for a location till a few days before the weekend. We started to look for accommodation on Vancouver Island I thought of Parksville because iot was the last week of the Sandcastle Festival. Lucky for us the Pacific Shores had a 2 bedroom, 2 bathroom suite, perfect. Beautiful accommodations, great little kitchen, even a blender to make fresh blackberry margaritas. We planned a BBQ and found a gas BBQ grill located just a few yards from our room, clean and ready to go. BBQ rack of Saltspring Island lamb. fresh Isand potatoes and vegetables with a glass of wine by the beach made for a great dinner. To finish of the night a midnight dip in the hot tub. I wish we had planned a second day so we could have enjoy the other pools, spa and dinning room.

Room Tip: The staff was very helpful when I booked the accommodation.
  • Stayed: August 2012, travelled with friends
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1  Thank Joel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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