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Reviews (521)
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All reviewsliving roompool areamain buildingadjacent roomsbeautiful placenice hotelwaterfallcascadechaletspajacuzziweekendfireplacevallewoodsheatnature
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Reviewed 3 February 2017 via mobile

My wife & I went there for breakfast to sit on the outdoor patio next to the waterfall. It is a very nice location & wonderful place for breakfast. The service was attentive, food good & reasonably priced and good quality coffee. I highly recommend breakfast here.
After breakfast we walked down to the small bridge over the river & the path alongside it - very peaceful & calming.

Stayed: February 2017, travelled as a couple
Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GERENTEMISIONGRANDVB, Gerente at Mision Grand Valle de Bravo, responded to this reviewResponded 5 February 2017

Dear Dan:

Thank you very much for your nice comments, our best satistaction is leave this sense of experience in all the guest stay, we hope you comeback soon .
Best Regards

Oscar Serrano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2016

The hotel located 5-10 minutes from the center and 10 minutes from the waterfalls.
The Breakfast was above average.
The hotel restaurant service and quality was very good.
The hotel has inside facilities e.g. kids playing area, waterfall and small riverside walking path, indoor pool, relaxing area, Jacuzzi and bar.
There are rooms with connecting doors.
Next time in Valle de Bravo i'll stay at this hotel !

Room Tip: ask for the riverside rooms
  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Segev H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

Spacious and natural state which includes a petit Cascade Eco Trail. They have hotel rooms or chalets with 1 or 2 rooms. Distance walking to reception desk and restaurant. Clean accommodations, but there's no enough room to place your beauty and bath things in the bathroom.
Mexican buffet served for breakfast with a view of the cascade.
Perfect for weekends, children and families.

Stayed: November 2016, travelled with family
Thank Pau P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GERENTEMISIONGRANDVB, Gerente at Mision Grand Valle de Bravo, responded to this reviewResponded 1 December 2016

Dear Mrs Pau:

Thank you very much for your comments, we do not like to know that your family experience was pleasing, as far as your recommendation for mayor space in bathrooms, we are already laying bases in the baths that allow personal objets, we hope you return soon and we continue to give to you our best Effort.

Best Regards
Oscar Serrano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2016

The room smelled strongly of mold and the 2nd night there was a party with loud music until 2:30 AM. We couldn't sleep and we called the front desk, but there was nothing they could do.

Unfortunately, the room staff took my silver hoop earrings from the room. I reported but as soon as I found out. Left my information, and was promised a call. I have written to them and they have not called back. I do not recommend this hotel, nor will I ever go back.

Room Tip: Do not leave any valuables out, they came during the evening to drop chocolates and stole my earrings.
  • Stayed: October 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank rantunes2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia C, Gerente at Mision Grand Valle de Bravo, responded to this reviewResponded 17 October 2016

Dear Guest

Sorry your comment, since the electronic records of the sheets indicate that only the supervisor entered where to conduct the necessary investigations did not find evidence that can assure blame someone, we really hope you can find it in your luggage.
As for the music, we talk with neighbors guests to avoid this bad situation that affected his rest, but was insistent his disrespect. Truly sorry.

Sincerely
Oscar Serrano
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016

I´ve been here both on business and on leisure. On leisure just for a massage and that experience was great. For Business it just feels too crowded and uncomfortable. The food is not very good (go have lunch in the town) and the facilities are good for meetings.

Room Tip: near the cascada.
  • Stayed: October 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alessandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia C, Gerente at Mision Grand Valle de Bravo, responded to this reviewResponded 31 August 2016

Dear Mrs Alessandra:

Thanks for your Comments, happy to give you services, facilities and spa experiencie in positive, but thank you so much for give us oportunity areas to detect best possibilities of give our best services in order to Have more concentration to make the best effort to totaly give satisfaction, in This case about the food and give more variety of tastes ..

gladly
Oscar Serrano
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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