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Reviews (1,734)
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Reviewed 18 September 2017

We were here with 5 couples and had a great time. The resort is a little over an hour from Cancun airport and we took a private car service which I recommend. The check in was a very nice experience. I suggest a room nearest the ocean. The resort is a horseshoe with a grand pool in the center. All rooms have an awesome jacuzzi tub on the balcony which we loved but unless your in the rooms nearest the ocean you have zero privacy. Makes getting in and out of the tub in a birthday suit awkward. The pool service was OUSTANDING. The workers were amazing around the pool. We did tip the, for their great service and although appreciated not expected. The pool bar service also excellent. We are at every restaurant and by far the Italian place was the best-- Get the steak, amazing! The servers here were also the best of any of the restaurants. The Japanese hibachi was also fun especially for a group of our size. The chiefs were so fun. The sushi place had some issues. The greeter was arrogant and not friendly. The service was almost unbearable. Get reservations because it's nearly impossible to eat without them. The breakfast buffet very good but a little under staffed although as a new resort they are ramping up and I suspect this will not be an issue. It's an open buffet but your not allowed to sit at open tables which was strange. I witnessed a very rude American lose his mind over this. We just waited until they were able to allow us to sit. Room service is the BEST of any place we've stayed. Food quality excellent. Finally the spa was such a treat. Don't skip this experience. Oh and one more thing - we had a great time at the evening dance and either live music or DJ. They just need to move the tables next to the stage so people can dance. This is a nice resort with great upside but it is not a finished product yet nor should we expect that after opening this past March. I would recommend this and would return.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank stetaylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20.87 Hotel Riviera Maya, responded to this reviewResponded 19 September 2017

Dear stetaylo,

Thank you for taking the time to share your feedback with us.

I’m glad to know you had a lovely stay with us, and that our anfitrions made it so unique and really showed you the warm service that reflects our Mexican traditions. Thank you for taking note of every anfitrion who took care of you two, I will thank them on your behalf and pass on your kind words to our team.

I regret to read about the inconvenience you experienced in Mura House; I have already shared your review with the team managers of the departments involved so they can work on improving on our areas of opportunity. We do recommend however, that reservations are made for groups since it makes for better logistics.

It's fantastic to know that you enjoyed the food and our gorgeous Spa and Wellness center, as well as the pool and our locally-inspired mixology.

It will be a pleasure to host you again soon so you get to enjoy all the improvements we are making on the already splendid service.

We hope to see you soon!

Warm regards,
Fernando García
General Manager
UNICO 20°87°

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Reviewed 17 September 2017 via mobile

We recently spent a week at this amazing resort. Everything is absolutely incredible and the service is 5star all round. The quality of the food is the best we have ever experienced at an all inclusive resort- we have been lucky enough to stay at Sandals and Secrets resorts. The staff are fantastic and really do make this resort special, they remember your name and your drinks from the previous days!
Our local host was Edgar, he was extremely helpful and made sure we wanted for nothing. All in all, this is by far the best resort we have stayed at and would love to return some day. Book now you will not be disappointed.

Stayed: September 2017, travelled as a couple
2  Thank barry69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20.87 Hotel Riviera Maya, responded to this reviewResponded 19 September 2017

Dear barry69,

Thank you for sharing your kind comments!

I’m happy to read that we could make your stay a true UNICO experience and that you think it’s absolutely incredible throughout; our anfitrions really work hard to provide our guests with outstanding service. I will be sure to congratulate Edgar for his contribution to making your experience so special.

The food and mixology is another important part that make us UNICO. We are proud to share with our guests the Mexican touch we have in the different cocktails specially crafted with a high-quality selection of spirits and natural products.

It’s wonderful to know you will be coming back, it will be a pleasure to host you again!

Warm regards,
Fernando García
General Manager
Unico 20°87°

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Reviewed 17 September 2017

We loved our stay at unico! The service was impeccable, there are staff everywhere to make sure everything runs smoothly for you. Every single member of staff was smiling, friendly and helpful!
Check in was over a chilled cocktail on comfy sofas and the tour of the property on the way to your room is rally helpful!
We were in the two bedroom suite which was fabulous and spotlessly clean. Lots of terrace space and lovely view.
We tried all the restaurants, we liked the italian and the asian. The food was a always of good quality and at times excellent! It is nice to have all inclusive with a good selection of a la carte.The breakfast and lunch buffet was amazing, good quality food and lots of choice. Steaks were one of the best! Big thank you to Nicole the hostess who always greeted us with a warm smile!
There are four pools all lovely, you can order on your app, wait for the pool guys, and walk a few paces yo one of the three bars. Drinks were good, and again service with s smile!
Pool area spotless and always someone cleaning. We liked the infinity pool the best. The quiet pool was noisier than this as it often had groups of people.
There is music playing, if you like it loud then go to bottom pool closer to the beach, if you like it more background then go to the top pool.
The two bed suite is away from the music, but I could understand if your room overlooked the main pool, it woyld not be completely tranquil if you are on the balcony, but music gone by early evening
There are a lot of comments about the beach. The sand was pleasent and the seaweed was raked a few times a day. It is rocky but walk for less than a minute and then you can swim. It is not a deep beach, so if a fablous rolling beach is your top priority then this might not be the place for you. The pool area was so fabulous that we only used the beach a couple of times
The end over the week wad over labour day weekend. We were told they were up yp eighty per cent capacity. It did get a lot busier, but even then in all the restaurants were equally prompt and attentive we didnt wait for anything
One of the things I really appreciated was the balance between the service and being laid back. So no stuffy dress codes yhe the restaurants! You could dress up fully and feel comfortable and could wear shorts and tee shirts and be equally comfortable
The best point of this resort is definitely the service, prompt friendly and nothing is too much trouble. Excellent value for money, and even though from the uk, I will be back. Thank you unico staff!!!

Room Tip: Go for building 8 for quiet
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
3  Thank 19lottieb90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20.87 Hotel Riviera Maya, responded to this reviewResponded 19 September 2017

Dear 19lottieb90

I really appreciate your lovely comments, and can assure you it is a pleasure to know that our anfitrions provided such exceptional service for which they will certainly be congratulated.

It brings me much joy to know that the UNICO experience made you want to come back all the way from the UK and that you indulged in everything we have to offer, from our gorgeous beach to the infrastructure of the hotel to our amazing cuisine and mixology. Our mission is to share how proud we are of our region by offering a unique service and we mean to do that through and through. And yes, we always do our best to bring the best attention to our guests regardless of the season or the occupation.

Thank you again for taking the time to share your opinion with this community; we will be more than happy to host you again in your next holidays and hope you can come back as soon as possible!

Warm regards,
Fernando García
General Manager
Unico 20°87°

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Reviewed 16 September 2017

We just returned from a wonderful experience at UNICO with 9 other friends. For starters, we had the “BEST” host - Edgar Rivera. We were able to call or text him with questions or assistance with anything and he always responded quickly and professionally. He surprised us with filling the tub with bubbles and a bottle of wine on the patio when we returned to the room after dinner. We also appreciated the personal notes he would leave for us in the room. We hope to see him again soon! He is spot on and would be a great General Manager! When we look at Edgar we see a lot of qualities that Rene Malacara possessed. Rene Malacara is a very popular General Manager (previously GM at Hard Rock Riviera Maya – currently GM at Breathless in Cabo).
We enjoyed meeting the staff at UNICO. The check in went well and we were able to start our vacation without a lot of delays thanks to everyone working together to get us checked in.
We were in room 5503. The bed was very comfortable, from the linens to the actual bed. The maid service and evening turn down staff did a great job! Our room was always clean and fresh smelling! The snacks and drinks were always stocked to the max.
The décor and landscape is beautiful. It truly takes you away to paradise. The beach area is small but there’s plenty of beach area to enjoy. Our friends had fun using the paddle boards and kayaking. The water was so crystal clear you could see everything little fish swimming and the bottom of the ocean. There were a few spots where the water and sand were cold. We were told that is where the Cenotes came up in the ocean.
Just a short walk down the beach there was an area netted off with turtle eggs. We were able to see the babies being released one night.
The spas were amazing! Johnny, a Massage Therapist, is highly recommended. He was the therapist for my wife’s 80 minute Volcanic Stones Massage. I had the Esencia Signature 50 minute massage and it was very nice. We called it the 4 hand since there are 2 therapists working together in synchronicity. The spa area is very clean and relaxing. Once again the staff was very friendly. We only wish they offered an 80 minute relaxation massage along with the current 50 minute relaxation massage.
Chris was a wonderful server for our drinks by the 20 87 pool. Unfortunately they had a crack in the wall and the pool water was very low because they had to fix it so we went to the La Escondida pool. The La Escondida pool was nice but not as active with music, etc. as the 20 87 pool.
Gen (greeter) was always a pleasure to see in the morning at the 20 87 restaurant. No matter what time she was always smiling and making sure we were happy with the area where we were seated. Jose (server) always made sure we had coffee, water or whatever we wanted. He also made sure we didn’t leave our homemade hot sauce on the table when we left.
Dinner at the Japanese restaurant (Mura House) was nice but the lobster in the Lobster served with Rice dish seemed to be a little over cooked for us. Dinner at the Mexican restaurant (Cueva Siete) was great. The different flavored margaritas were a hit with our group. The cinnamon nutmeg and pineapple anise were the top favorites. For entrees, the Rack of Lamb and Xcatic Beef Filet were our top picks. Dinner at the Italian restaurant (Mi Carisa) was nice. Everyone recommended the Cappuccino de Funghi so we tried it and we were thankful that we listened to the recommendations. (It is a Mushroom cappuccino, scented with white truffle.)
The Mentalist, Armando was fun. My wife loves the souvenir spoon she has from him!
My only recommendation is to use bracelets for opening rooms instead of the card. I love just putting my bracelet up to the door and not worrying about having my key card every time I leave the room.
The UNICO app is great – we were able to see what activities were going on that day without carrying around the paper daily event planner.
We definitely look forward to our next trip to UNICO and reuniting with the wonder staff. We would love to see the staff members have business cards to hand out. Unfortunately we did not write down everyone's name but appreciated the ENTIRE staff. If they had business cards we could have added their full name and title to our review since everyone was such a pleasure to meet.
We had the great pleasure of being driven to the airport by Andres Montiel with On Tour Transportation. We enjoyed our conversation with him and loved the fact that he is a very safe and attentive driver. We will definitely request him as our driver for our transportation needs on our next trip to Hard Rock or UNICO.

Room Tip: All rooms are ocean view.
  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20.87 Hotel Riviera Maya, responded to this reviewResponded 19 September 2017

Dear Steve H,

Thank you for taking the time to write this splendid review, it is really a pleasure to read such great comments.

I have already shared your review with our team and I will personally thank Edgar for his wonderful work, I’m very proud to know such high praise from our guests, and I’m glad to know that he made your stay so special. And of course, all the anfitrions you mention will be very appreciative of your kind words.

Yes, UNICO 20° 87°’s décor and landscape truly take you away to paradise; we work on every detail so our guests are able to experience a one-of-a-kind getaway, and live the luxury of Modern Mexico and the relaxing feel of the Riviera Maya. I’m happy to know you all could delight in the beauty of the surrounding nature, from the kayaking to the turtles being released -I’m sure you’ll agree, it’s a magical experience.

I’m sure other travelers will find your comments and recommendations really helpful, so thank you again for sharing them here.

We hope to have you visit again in the near future!

Warm regards,
Fernando García
General Manager
Unico 20°87°

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Reviewed 16 September 2017

First off, I want to give a shout out to Denise Perkins at The Tropical Travelers for being awesome to deal with and setting us up with this awesome vacation. Denise was easy to work with and made the planning a tropical breeze.

As for Unico. Muchos Gracias. The staff was wonderful and always accommodating. The food was out of this world and the bartenders kept the fun going. The beach front view and the rooms were ridiculous. They were always clean and fully stocked. It was amazing.

We had one minor hiccup and that was with Lomas, our transportation to and from, which had nothing to do with Denise or Unico.

All in all this was the best vacation I have ever had especially because I enjoyed it with 9 of my favorite people in the world.

Oontz Oontz Oontz everybody - Mini Beers All Around!!!

Room Tip: Top floor facing main pools offer all the best views of the Ocean and pools combined.
  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
8  Thank michaeltaylor163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando_Garcia2087, Director General at UNICO 20.87 Hotel Riviera Maya, responded to this reviewResponded 19 September 2017

Dear michaeltaylor163,

Thank you for the lovely comments!

I’m happy to know that you chose UNICO 20° 87°, and that you found our service so wonderful.

Our aim is to make a unique experience full the richness of the regional culture, which is reflected in every bit of the service, the cuisine and mixology, the architecture, design and decoration of the rooms and the hotel in general, and I'm glad that you could appreciate every detail.

It will be a pleasure to have you visit us again in the future!

Warm regards,
Fernando García
General Manager
Unico 20°87°

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