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Reviews (14,565)
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Reviewed 26 December 2013

We travelled as a party of 8, and chose this resort based on the positive reviews that it has received, and were not disappointed. We have visited many all inclusive resorts, in Mexico, Cuba, Dominican, Panama, ,Costa Rica, the Dutch Antillies etc. and found the Grand Bahia Principe Coba to be on par with the best of them. The resort is made up of 3 fully separate resorts Coba, Tulum and Alukumal and as a result it is quite large and because it has been built on a circular pattern, finding your way around can be a bit confusing. Better signage indicating the direction to the beach for instance would be an improvement The Coba is a fair distance from the beach approx. 10-15 minute walk but there are lots of shuttles, which make getting around quite easy, if you prefer not to walk. The Coba is a very family friendly resort with a great kids pool with lots of slides etc, as well there is a teens only area plus a small playground and indoor area for pre teens.
Our only real complaint is the cost of the room safe at $5.00 US per day is excessive, as most resorts we have stayed at offered a safe free of charge, or at a nominal cost around 1.00 per day.

Food - in general the buffet at the Coba was quite good, although we felt the buffet at the Alukumal to be superior as it offered a more varied selection, the only thing we were dissaponted in was the bacon which was only real on selected days,and the rest of the time it was some kind of synthetic meat that had the texture and taste of fried baloney.

The Ala cartes were excellent, good service, great food and nice atmosphere, Our favorite was the Gourmet. In both the buffets and the Ala cartes, the house red wines were passable, but the whites were of somewhat lower quality.

Pool and beach snack bars served a good variety of foods, also buffet style, unlike some resorts that had only burgers, hot dogs and fries at their pool snack bars.

Beaches, lots of chairs but most were taken by 10:00 am, same with the pool chairs. it was a bit frustrating as many chairs seemed to remain empty, with only a towel or a book on them for several hours, while the occupants were somewhere else.

Except for the pool bars that closes at 5:00 pm. the bars opened at 10:00 am and closed at 10:30 pm , so there was little the way of rowdy party goers making there way home at 3:00 am as there is in other resorts.
Entertainment The disco,is located at the Hacienda a good distance from the guest rooms, so the noise from the disco was not a disturbance. However the nightly entertainment which ends around 11:00 was very loud, as the staff seems to feel that maximum volume is the only way to go. Some of the shows were quite good.

Rooms clean, well appointed, comfortable and well maintained, but the bedding always felt damp even with the air on full. The only drawback to our room was that it was a ground floor unit and the sprinkler system came on at 7:00 each morning rain or shine and sprayed on the balcony making it unusable if you like to have your morning coffee on the balcony.

Grounds: very well maintained, with gardening staff working constantly to replace plantings and weed the flower beds.

Staff The staff are friendly, polite, well trained and very helpful. Eduardo at the checkout is an exceptional employee with a remarkable memory.

Service. good, and problems, if any, are quickly resolved.

We would recommend this resort, however would not likely return as we prefer to visit a new area each year.

Room Tip: try to pick a ground floor room quite close to the lobby.
  • Stayed: December 2013, travelled with friends
    • Value
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2  Thank RicahrdH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 30 December 2013

Dear Richard,

Thank you very much for your positive comment about your stay at Grand Bahia Principe Hotels & Resorts. Our aim is to get the maximum satisfaction of all our guests.

We are happy you had good holidays. Regarding your suggestions, all of them have been reviewed to take actions where is necessary.

We would like to have the opportunity to welcome you back to pamper you again.

Cordially,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

Vacationed at this resort dec 11 to dec 18..

Good:

- food was good... Variety at the buffets was sufficient
- rooms were clean
- mini bar well stocked daily
- clean towels daily and room cleaned daily
-special coffees in the lobby coba
-coba and akumal beach very nice
-could explore many different types of fish by walking in the water
-beach well taken care of
- pools maintained

Bad

- service was not great... I have stayed at several resorts throughout Mexico and this resort was by far the worse service... Waiters and waitresses were not helpful... Rarely assisted with seating... Were not attentive with coffee or water... Overall we're not friendly
- waitresses in the lobby bar would take your orders but rarely return with your drink.... Most times would order but then have to go to the bar yourself....
- staff at the pools were instructed to remove towels from chairs and then tell guests to go to main lobby to have them returned... 42 guests had towels taken and were then told that they would have to pay 20 for each of them... This is very disturbing for a five star resort to attempt to make more money off the paying guests...
- although minibar replenished daily... Staff did not replenish coffee..
- trolleys rarely went to the locations indicated on the carts.. Always had to ask to confirm..
- not enough bartenders at pool or beach bars

Although the overall cleanliness and beauty of the resort were great I would likely not stay at this resort again... Feel that the overall atmosphere of this resort is not typical of most Mexican resorts that I have stayed...

Stayed: December 2013, travelled as a couple
2  Thank Connie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 31 December 2013

Dear Connie,

First of all we would like to thank you for the time you took to share your opinion about your stay with us. It is delightful that you enjoyed our facilities.

We would like to comment you that we have sent your comments to the head of the involved departments to review your suggestions.

We are sorry regarding the comment about the towels, but it is important to remark that our staff does not have any direction to remove towels. Nevertheless the towels are responsibility of the guest since it is stated in the registration form if one of them is lost it will have a charge.

We would like to welcome you back soon.

Best regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

This resort is on the larger scale of resorts we have visited along the Mayan Rivera. As mentioned in other reviews there is a trolley that will take you from one lobby to another. They do run on schedule, sometimes there may be a wait so be prepared to walk.

The resort is well maintained and managed for it's size. We stayed in the Coba/Premier section and ate at the Kukulan buffet for breakfast and most dinners. (We made a point of being seated in Jesus's section, we looked forward to chatting with him)

The Rivera buffet in the Akumal lobby too noisy and very busy and only ate there once. Most a la Carte resaurants were booked for dinners at a suitable time frame (we tried to reserve the first morning of our stay), we did managed to eat at the Japanese Mikado restaurant and enjoyed the food. (Alberto, our server was wonderful) The Mediterrananeo was so so. Snack bars offered great food and were convenient located at the pool areas.

Accomodations ~ The rooms were clean and mini bar stocked daily. Danny, our housekeeper did a wonderful job each and every day.

Beach/Pool ~ We found the beach area too crowded and lack sufficient amount of chairs. Signs are posted at the beach and pool reminding guests not to reserve chairs and that the towels would be removed and a $15.00/towel applied. Still the towel game was in play, daily. The pool areas (there are two on the Coba side) were too small and again lacked sufficient chairs.

We travelled with our two children ages 12 & 15.

Room Tip: Our room was far away from the Coba beach, if I had to suggest a better room it would probably cost more to stay in building 40,50 or 60's closer to the beach. The Tulum section of the resort appears to have it's own beach front, we never took the trolley over there.
  • Stayed: December 2013, travelled with family
    • Value
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    • Sleep Quality
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Thank JoanneinBarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 29 December 2013

Dear Joan,

First of all we would like to thank you for sharing your comments about your experience. It is a pleasure to know the opinion of our guests.

We are happy that you enjoyed our great facilities and the friendliness of our staff. We will send them your greetings.

Your comments and suggestions have been reviewed with the head of the department to take actions where is necessary.


We would like to welcome you back.

Best Regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed 25 December 2013

Went to chill out there and found what I was looking for! we were 3, my wife, my 3 yrs old son and 8. i had nothing to worry of except ordering food and drinks. All very well organized and clean. We spent most of the time at the cobá beach, plenty of entertainment, very clean and taken care of (operatives were cleaning up the spot at least once a day) and plenty of different activities to do for then3 of us. No concerns whatsoever. The only downside is the size of this resort and perhaps food and beverages quality in some of the beach chiringuitos and 24 hrs snack bar was questionnable. Highly recommended for family with small kids but i also pictured myself there with my firiends.....

  • Stayed: December 2013, travelled with family
    • Value
    • Location
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2  Thank Gardimel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 29 December 2013

Dear Gardimel,

Thank you for the review about your stay at Bahia Principe Hotels & Resorts. It is delightful that you could enjoy all the facilities we have here.

Our main goal is to satisfy our guests. Therefore we are glad we fulfilled your expectations.

It would be a pleasure to welcome you back.

Best regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2013

We have been traveling for years in all-inclusive resorts on the Mayan Riviera, Barcelo Maya Beach, Riu Tequila, Valentin Imperial Maya, Catalonia Yucatan and Catalonia Royal Tulum.

The GBP Coba simply just has the best value. The food is excellent. The Arlequin and Don Pablo A la carte restaurants were are favorites. The service is friendly and adequate and sometimes even great.

The beach isn't the greatest but the immense space allows for everyone to have a chair and even a palapa. No need to get up at 6am to reserve beach chairs.

The lows: The humidity in rooms. It gets really uncomfortable. You feel like your camping, the bed pillows always seem damp and clothing never seems to dry! The house wine in buffets is terrible, but the red wine in A la Cartes is quite ok.

Would return absolutely.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank stef_montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 25 December 2013

Dear trip advisor user.

First we would like to thank you for sharing your experience at Bahia Principe Hotels & Resorts.We are very happy we could give you a great experience.

We are glad you found here what you were looking for. It is an honor knowing we fulfilled your expectations and you enjoyed our facilities.

We look forward to welcoming you soon.

Kindest regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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