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Grand Bahia Principe Coba
Ranked #11 of 23 Hotels in Akumal
Certificate of Excellence
Reviewed 26 December 2013

Shortage of staff, long waits at the buffets and bars for beverages. Maid services is not good, had to re use dirty towels. Rude staff, hung up on me when I tried to talk the manager. Would not recommend. In my opinion it's not 5 golden apples. We have been to lower rating hotels and had much better experience.

  • Stayed: December 2013, travelled with family
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    • Location
    • Sleep Quality
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6  Thank Inessa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 2 January 2014

Dear Inessa,

We would like to thank you for the time that you took to share your feedback. We are very happy that you visited our facilities.

Your opinion is very important to us. We would like to comment that the areas of opportunity which were described have been reviewed by our management team and they are taking corrective actions to improve where is necessary.

We would like to welcome you back.

Best regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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5,376 - 5,380 of 14,093 reviews

Reviewed 26 December 2013

We travelled as a party of 8, and chose this resort based on the positive reviews that it has received, and were not disappointed. We have visited many all inclusive resorts, in Mexico, Cuba, Dominican, Panama, ,Costa Rica, the Dutch Antillies etc. and found the Grand Bahia Principe Coba to be on par with the best of them. The resort is made up of 3 fully separate resorts Coba, Tulum and Alukumal and as a result it is quite large and because it has been built on a circular pattern, finding your way around can be a bit confusing. Better signage indicating the direction to the beach for instance would be an improvement The Coba is a fair distance from the beach approx. 10-15 minute walk but there are lots of shuttles, which make getting around quite easy, if you prefer not to walk. The Coba is a very family friendly resort with a great kids pool with lots of slides etc, as well there is a teens only area plus a small playground and indoor area for pre teens.
Our only real complaint is the cost of the room safe at $5.00 US per day is excessive, as most resorts we have stayed at offered a safe free of charge, or at a nominal cost around 1.00 per day.

Food - in general the buffet at the Coba was quite good, although we felt the buffet at the Alukumal to be superior as it offered a more varied selection, the only thing we were dissaponted in was the bacon which was only real on selected days,and the rest of the time it was some kind of synthetic meat that had the texture and taste of fried baloney.

The Ala cartes were excellent, good service, great food and nice atmosphere, Our favorite was the Gourmet. In both the buffets and the Ala cartes, the house red wines were passable, but the whites were of somewhat lower quality.

Pool and beach snack bars served a good variety of foods, also buffet style, unlike some resorts that had only burgers, hot dogs and fries at their pool snack bars.

Beaches, lots of chairs but most were taken by 10:00 am, same with the pool chairs. it was a bit frustrating as many chairs seemed to remain empty, with only a towel or a book on them for several hours, while the occupants were somewhere else.

Except for the pool bars that closes at 5:00 pm. the bars opened at 10:00 am and closed at 10:30 pm , so there was little the way of rowdy party goers making there way home at 3:00 am as there is in other resorts.
Entertainment The disco,is located at the Hacienda a good distance from the guest rooms, so the noise from the disco was not a disturbance. However the nightly entertainment which ends around 11:00 was very loud, as the staff seems to feel that maximum volume is the only way to go. Some of the shows were quite good.

Rooms clean, well appointed, comfortable and well maintained, but the bedding always felt damp even with the air on full. The only drawback to our room was that it was a ground floor unit and the sprinkler system came on at 7:00 each morning rain or shine and sprayed on the balcony making it unusable if you like to have your morning coffee on the balcony.

Grounds: very well maintained, with gardening staff working constantly to replace plantings and weed the flower beds.

Staff The staff are friendly, polite, well trained and very helpful. Eduardo at the checkout is an exceptional employee with a remarkable memory.

Service. good, and problems, if any, are quickly resolved.

We would recommend this resort, however would not likely return as we prefer to visit a new area each year.

Room Tip: try to pick a ground floor room quite close to the lobby.
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  • Stayed: December 2013, travelled with friends
    • Value
    • Location
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2  Thank RicahrdH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 30 December 2013

Dear Richard,

Thank you very much for your positive comment about your stay at Grand Bahia Principe Hotels & Resorts. Our aim is to get the maximum satisfaction of all our guests.

We are happy you had good holidays. Regarding your suggestions, all of them have been reviewed to take actions where is necessary.

We would like to have the opportunity to welcome you back to pamper you again.

Cordially,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed 26 December 2013

Vacationed at this resort dec 11 to dec 18..

Good:

- food was good... Variety at the buffets was sufficient
- rooms were clean
- mini bar well stocked daily
- clean towels daily and room cleaned daily
-special coffees in the lobby coba
-coba and akumal beach very nice
-could explore many different types of fish by walking in the water
-beach well taken care of
- pools maintained

Bad

- service was not great... I have stayed at several resorts throughout Mexico and this resort was by far the worse service... Waiters and waitresses were not helpful... Rarely assisted with seating... Were not attentive with coffee or water... Overall we're not friendly
- waitresses in the lobby bar would take your orders but rarely return with your drink.... Most times would order but then have to go to the bar yourself....
- staff at the pools were instructed to remove towels from chairs and then tell guests to go to main lobby to have them returned... 42 guests had towels taken and were then told that they would have to pay 20 for each of them... This is very disturbing for a five star resort to attempt to make more money off the paying guests...
- although minibar replenished daily... Staff did not replenish coffee..
- trolleys rarely went to the locations indicated on the carts.. Always had to ask to confirm..
- not enough bartenders at pool or beach bars

Although the overall cleanliness and beauty of the resort were great I would likely not stay at this resort again... Feel that the overall atmosphere of this resort is not typical of most Mexican resorts that I have stayed...

Stayed: December 2013, travelled as a couple
2  Thank Connie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 31 December 2013

Dear Connie,

First of all we would like to thank you for the time you took to share your opinion about your stay with us. It is delightful that you enjoyed our facilities.

We would like to comment you that we have sent your comments to the head of the involved departments to review your suggestions.

We are sorry regarding the comment about the towels, but it is important to remark that our staff does not have any direction to remove towels. Nevertheless the towels are responsibility of the guest since it is stated in the registration form if one of them is lost it will have a charge.

We would like to welcome you back soon.

Best regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed 25 December 2013

This resort is on the larger scale of resorts we have visited along the Mayan Rivera. As mentioned in other reviews there is a trolley that will take you from one lobby to another. They do run on schedule, sometimes there may be a wait so be prepared to walk.

The resort is well maintained and managed for it's size. We stayed in the Coba/Premier section and ate at the Kukulan buffet for breakfast and most dinners. (We made a point of being seated in Jesus's section, we looked forward to chatting with him)

The Rivera buffet in the Akumal lobby too noisy and very busy and only ate there once. Most a la Carte resaurants were booked for dinners at a suitable time frame (we tried to reserve the first morning of our stay), we did managed to eat at the Japanese Mikado restaurant and enjoyed the food. (Alberto, our server was wonderful) The Mediterrananeo was so so. Snack bars offered great food and were convenient located at the pool areas.

Accomodations ~ The rooms were clean and mini bar stocked daily. Danny, our housekeeper did a wonderful job each and every day.

Beach/Pool ~ We found the beach area too crowded and lack sufficient amount of chairs. Signs are posted at the beach and pool reminding guests not to reserve chairs and that the towels would be removed and a $15.00/towel applied. Still the towel game was in play, daily. The pool areas (there are two on the Coba side) were too small and again lacked sufficient chairs.

We travelled with our two children ages 12 & 15.

Room Tip: Our room was far away from the Coba beach, if I had to suggest a better room it would probably cost...
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  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JoanneinBarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 29 December 2013

Dear Joan,

First of all we would like to thank you for sharing your comments about your experience. It is a pleasure to know the opinion of our guests.

We are happy that you enjoyed our great facilities and the friendliness of our staff. We will send them your greetings.

Your comments and suggestions have been reviewed with the head of the department to take actions where is necessary.


We would like to welcome you back.

Best Regards,
Nayma S. Amabiles
Grand Bahia Principe Coba

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Reviewed 25 December 2013

Went to chill out there and found what I was looking for! we were 3, my wife, my 3 yrs old son and 8. i had nothing to worry of except ordering food and drinks. All very well organized and clean. We spent most of the time at the cobá beach, plenty of entertainment, very clean and taken care of (operatives were cleaning up the spot at least once a day) and plenty of different activities to do for then3 of us. No concerns whatsoever. The only downside is the size of this resort and perhaps food and beverages quality in some of the beach chiringuitos and 24 hrs snack bar was questionnable. Highly recommended for family with small kids but i also pictured myself there with my firiends.....

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gardimel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCOBA, Public Relations at Grand Bahia Principe Coba, responded to this reviewResponded 29 December 2013

Dear Gardimel,

Thank you for the review about your stay at Bahia Principe Hotels & Resorts. It is delightful that you could enjoy all the facilities we have here.

Our main goal is to satisfy our guests. Therefore we are glad we fulfilled your expectations.

It would be a pleasure to welcome you back.

Best regards,
Bahia Principe Hotels & Resorts, your best hotel on the Mayan Riviera
Nayma S. Amabiles
Grand Bahia Principe Coba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Coba

Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Casino Hotel in Akumal
#5 Family Hotel in Akumal
#8 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Spa Hotel in Akumal
Price Range: S$179 - S$374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services: 2 lake-style pools, 3 Jacuzzis, large sun terrace and gardens with sun umbrellas and loungers, pool and beach towel service, BAHIA SPA (additional charge). Sports facilities: gym, 5 tennis courts, basketball court, bicycles, motorized sports (additional charge), water activity centre, entertainment amphitheater. WiFi access in the lobby (1h per day free of charge), buffet restaurant, 4 a la carte restaurants, 8 bars, 2 snack bars. Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed, sitting area with sofa, fully-equipped bathroom with hydromassage bathtub, shower, wash basin, magnifying mirror and hair dryer, bathroom amenities. Balcony or terrace, air conditioning, ceiling fan, telephone, radio alarm clock, flat screen satellite TV, mini-bar, coffee-making facilities, safe (additional charge), ironing set, terrace, Wifi. Family Junior Suites and Master Family Suites, the perfect choice for families, including: All the facilities and services of a Junior Suite; bathrobes and slippers for all the family for use during your stay, children's bath kit, welcome basket with sweets, mini-bar with juices, shakes, milk and soft drinks for children, two fully independent connecting rooms (Master Family Suites), Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Akumal, Riviera Maya, Mexico

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